Client Advocate Executive
Solventum, Eden Prairie, MN, United States
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Client Advocate Executive 3M Health Care is now Solventum. As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive‑level relationships, drive top quartile client performance, proactively remove barriers inhibiting success, and look for growth opportunities within the organization.
The Impact You Will Make in This Role
Drive best‑practice performance to assist organizations in achieving top quartile performance, effective revenue cycle processes, and clinical efficiencies and outcomes.
Work with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio.
Build and nurture relationships with CXO, VP, and Department Managers to maximize value across the regional market segment.
Advise clients on business process and customer workflow improvement in this changing market segment.
Drive cross‑functional focus on Customer Outcomes, Value, and Experiences.
Client Care & Advocacy: cultivate executive‑level relationships, position Solventum as a strategic partner and thought leader.
Leverage performance insights to guide client decisions and shape long‑term partnership strategies.
Coordinate with internal HIS departments to raise client issues and concerns; engage technical teams for integration needs.
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives, and process improvements.
Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.
Elevate client visibility through strategic recognition programs and reference opportunities.
Retention and revenue: manage ongoing partnership and success with Health Information Systems, recognize additional business needs/sales opportunities, and align with sales team as new needs arise.
Monitor emerging risks and, when warranted, raise them to implementation, support, and development functions.
Identify potential products/solutions at risk and educate business leaders.
Identify growth opportunities and collaborate with sales teams to advance strategic initiatives.
Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making.
Develop and execute action plans that align client objectives with measurable outcomes.
Ensure consistent, high‑level engagement across executive client leadership to reinforce partnership value.
Serve as the Client Advocate for activities across HIS with assigned organization partner.
Engage HIS business leaders and subject‑matter experts for coordinated multi‑department activities.
Conduct current‑state workflow and configuration reviews with client implementing Solventum best‑practice workflows.
Refine client processes and workflows through feedback sessions.
Understand the client’s technical environment and any changes that require Solventum engagement.
Co‑create strategic roadmaps that integrate HIS solutions into the client’s long‑term vision.
Update plans as decisions are made internally and externally.
Ensure client/partner is aware of HIS solution roadmaps and assists in planning for portfolio changes.
Identify opportunities for deeper solution alignment based on market trends and organizational shifts.
Lead the team to ensure account satisfaction and ongoing client engagement.
Set the agenda for advocacy engagements and drive conversations that shape client strategy.
Lead client meetings and coordinate follow‑up on all requested items.
Position Solventum as an industry leader by sharing insights, thought leadership, and best practices.
Foster innovation that enhances client experience and strengthens competitive advantage.
Define and track KPIs that measure adoption, satisfaction, and value realization.
Deliver executive‑level reporting and insights that inform strategic decisions and reinforce partnership impact.
Championship participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement.
Ensure baseline data is secured on clients prior to go‑live of product/service.
Regularly analyze client analytics and performance data, delivering ROI/Performance reports on a scheduled basis.
Stay up to date with industry and product changes.
Participate in relevant corporate programs, comply with professional and quality standards, corporate policies, and decisions consistent with Solventum’s values and ethical standards.
Your Skills And Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
Additional qualifications that could help you succeed even further in this role include:
Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete revenue cycle.
Knowledge of EMR workflows, systems, implementation, and medical professional training.
Demonstrated ability to manage and maintain client relationships at multiple levels, including C‑Suite.
Experience consulting with clients in health information systems.
Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics.
Demonstrated industry knowledge.
Proficient computer skills.
Excellent written and verbal communication skills.
Ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
Strong teamwork and collaboration with subject‑matter experts, sales executives, and cross‑departmental teams; professionalism, sound judgment, dependability, and a strong work ethic.
Travel & Location Occasional travel may be required up to 50‑60% domestic; international travel may be requested.
Location: Remote.
Legal and Compliance Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Solventum is an equal‑opportunity employer and will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Supporting Your Well‑Being Solventum offers many programs to help you live your best life – both physically and financially. Solventum regularly benchmarks our pay and benefits against comparable companies.
Important Application Information Please note: your application may not be considered if you do not provide your education and work history, either by uploading a résumé or entering the information into the application fields directly.
Terms of Use and Privacy Statement Carefully read the Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Before submitting your application, you will be asked to confirm your agreement with the terms.
#J-18808-Ljbffr
Client Advocate Executive 3M Health Care is now Solventum. As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive‑level relationships, drive top quartile client performance, proactively remove barriers inhibiting success, and look for growth opportunities within the organization.
The Impact You Will Make in This Role
Drive best‑practice performance to assist organizations in achieving top quartile performance, effective revenue cycle processes, and clinical efficiencies and outcomes.
Work with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio.
Build and nurture relationships with CXO, VP, and Department Managers to maximize value across the regional market segment.
Advise clients on business process and customer workflow improvement in this changing market segment.
Drive cross‑functional focus on Customer Outcomes, Value, and Experiences.
Client Care & Advocacy: cultivate executive‑level relationships, position Solventum as a strategic partner and thought leader.
Leverage performance insights to guide client decisions and shape long‑term partnership strategies.
Coordinate with internal HIS departments to raise client issues and concerns; engage technical teams for integration needs.
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives, and process improvements.
Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.
Elevate client visibility through strategic recognition programs and reference opportunities.
Retention and revenue: manage ongoing partnership and success with Health Information Systems, recognize additional business needs/sales opportunities, and align with sales team as new needs arise.
Monitor emerging risks and, when warranted, raise them to implementation, support, and development functions.
Identify potential products/solutions at risk and educate business leaders.
Identify growth opportunities and collaborate with sales teams to advance strategic initiatives.
Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making.
Develop and execute action plans that align client objectives with measurable outcomes.
Ensure consistent, high‑level engagement across executive client leadership to reinforce partnership value.
Serve as the Client Advocate for activities across HIS with assigned organization partner.
Engage HIS business leaders and subject‑matter experts for coordinated multi‑department activities.
Conduct current‑state workflow and configuration reviews with client implementing Solventum best‑practice workflows.
Refine client processes and workflows through feedback sessions.
Understand the client’s technical environment and any changes that require Solventum engagement.
Co‑create strategic roadmaps that integrate HIS solutions into the client’s long‑term vision.
Update plans as decisions are made internally and externally.
Ensure client/partner is aware of HIS solution roadmaps and assists in planning for portfolio changes.
Identify opportunities for deeper solution alignment based on market trends and organizational shifts.
Lead the team to ensure account satisfaction and ongoing client engagement.
Set the agenda for advocacy engagements and drive conversations that shape client strategy.
Lead client meetings and coordinate follow‑up on all requested items.
Position Solventum as an industry leader by sharing insights, thought leadership, and best practices.
Foster innovation that enhances client experience and strengthens competitive advantage.
Define and track KPIs that measure adoption, satisfaction, and value realization.
Deliver executive‑level reporting and insights that inform strategic decisions and reinforce partnership impact.
Championship participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement.
Ensure baseline data is secured on clients prior to go‑live of product/service.
Regularly analyze client analytics and performance data, delivering ROI/Performance reports on a scheduled basis.
Stay up to date with industry and product changes.
Participate in relevant corporate programs, comply with professional and quality standards, corporate policies, and decisions consistent with Solventum’s values and ethical standards.
Your Skills And Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
Additional qualifications that could help you succeed even further in this role include:
Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete revenue cycle.
Knowledge of EMR workflows, systems, implementation, and medical professional training.
Demonstrated ability to manage and maintain client relationships at multiple levels, including C‑Suite.
Experience consulting with clients in health information systems.
Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics.
Demonstrated industry knowledge.
Proficient computer skills.
Excellent written and verbal communication skills.
Ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
Strong teamwork and collaboration with subject‑matter experts, sales executives, and cross‑departmental teams; professionalism, sound judgment, dependability, and a strong work ethic.
Travel & Location Occasional travel may be required up to 50‑60% domestic; international travel may be requested.
Location: Remote.
Legal and Compliance Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Solventum is an equal‑opportunity employer and will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Supporting Your Well‑Being Solventum offers many programs to help you live your best life – both physically and financially. Solventum regularly benchmarks our pay and benefits against comparable companies.
Important Application Information Please note: your application may not be considered if you do not provide your education and work history, either by uploading a résumé or entering the information into the application fields directly.
Terms of Use and Privacy Statement Carefully read the Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Before submitting your application, you will be asked to confirm your agreement with the terms.
#J-18808-Ljbffr