Call Center Representative
North South Consulting Group, LLC, Elizabethtown, KY, United States
Location:
Elizabethtown, KY
Position Summary We're looking for a Call Center Representative to provide excellent service to healthcare professionals and patients. In this role, you'll manage both incoming and outgoing calls related to healthcare questions, delivering exceptional service with professionalism, empathy, and efficiency.
Compensation
Salary: From $16.20 per hour
Additional: $4.57 hourly Health and Wellness stipend
Benefits:
Dental Insurance
Health Insurance
Vision Insurance
Primary Responsibilities
Handle incoming and outgoing calls to support healthcare professionals and patients
Assist with questions about affordability support, enrollment, program details, and consent processes
Facilitate appropriate transfers for specific medical questions
Capture and elevate any adverse events or product complaints following established procedures
Provide support for general savings card inquiries
Document all interactions accurately and in accordance with program guidelines
Perform additional tasks as needed to support program requirements
Qualifications
Required: High School Diploma or equivalent
Preferred: At least one year of call center experience in the healthcare industry
Strong verbal communication skills that are clear, articulate, and grammatically sound
Active listening and observational skills to respond appropriately to caller needs
Demonstrated patience, confidence, and sensitivity during interactions
Ability to maintain a natural and friendly tone with enthusiasm to assist callers
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Elizabethtown, KY
Position Summary We're looking for a Call Center Representative to provide excellent service to healthcare professionals and patients. In this role, you'll manage both incoming and outgoing calls related to healthcare questions, delivering exceptional service with professionalism, empathy, and efficiency.
Compensation
Salary: From $16.20 per hour
Additional: $4.57 hourly Health and Wellness stipend
Benefits:
Dental Insurance
Health Insurance
Vision Insurance
Primary Responsibilities
Handle incoming and outgoing calls to support healthcare professionals and patients
Assist with questions about affordability support, enrollment, program details, and consent processes
Facilitate appropriate transfers for specific medical questions
Capture and elevate any adverse events or product complaints following established procedures
Provide support for general savings card inquiries
Document all interactions accurately and in accordance with program guidelines
Perform additional tasks as needed to support program requirements
Qualifications
Required: High School Diploma or equivalent
Preferred: At least one year of call center experience in the healthcare industry
Strong verbal communication skills that are clear, articulate, and grammatically sound
Active listening and observational skills to respond appropriately to caller needs
Demonstrated patience, confidence, and sensitivity during interactions
Ability to maintain a natural and friendly tone with enthusiasm to assist callers
#J-18808-Ljbffr