Customer Service Representative Rock Stars/MSR
First Credit Union, Chandler, AZ, United States
Customer Support Representative • Chandler, AZ
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
We embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers that breathe new life into pre‑owned vehicles. Regardless of where you are located, if you have DRIVE and want to make an impact, we’d love for you to make a difference with us!
Responsibilities of the Job (Or Better Known as, Your Next Destination)
Respond to inquiries and complaints promptly through proactive follow‑ups.
Interact with customers through multiple means of communication, including phones, text, and social media.
Communicate with all lines of the business to properly research customer concerns.
Pay attention to detail to ensure accurate representation of cases.
Problem‑solve with autonomy to offer assistance when appropriate.
Effectively manage customer conflict while under pressure.
Show empathy and understanding for the customer's situation and act as a single point of contact to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best‑in‑class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, and identifying trends to consistently look for innovative methods to improve overall business processes.
Knowledge, Skills and Abilities (The Good Stuff)
Passionate and goal‑oriented.
A mind for details.
Ability to work well in a high‑functioning team environment.
Excellent verbal and written communication skills.
Timely.
Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma required.
2+ years of experience in collections, financial services, and/or phone‑based sales, customer service or customer relations.
So What About the Perks? Perks matter
Medical, dental, and vision
– DriveTime covers a sizable amount of insurance premiums to ensure employees receive top‑tier healthcare coverage.
But Wait, There’s More
– 401(K), company‑paid life insurance, short‑ and long‑term disability coverage, and more.
Growth Opportunities
– DriveTime commits to professional growth; over 1,000 employees are promoted year over year.
Tuition Reimbursement
– We invest in your professional development.
Wellness Program
– Includes self‑guided coaching, cash incentives, and discounts on medical premiums for engaging in fun activities.
Gratitude is Green
– Competitive pay across the organization.
Game Room
– Ping‑pong table, pool table, and other games.
In‑House Gym
– A space for early workouts or late‑day fitness.
Enjoy Social Events?
– Team competitions, gatherings, and more.
We Care and Value YOU!
– Company outings, personal rewards, amazing prizes, and more.
Paid Time Off
– Includes wellness days, holidays, and time for yourself; part‑time employees receive vacation time and can earn it as they work.
DriveTime Family of Brands is Great Place to Work Certified! 90% of our employees say they feel right at home here. We are also recognized for Best Company for Diversity, Best Company Culture, Best Company Leadership, and Phoenix Business Journal Healthiest Employers.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don’t just look for the right person for the job – we seek the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high‑energy environment!
#J-18808-Ljbffr
We embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers that breathe new life into pre‑owned vehicles. Regardless of where you are located, if you have DRIVE and want to make an impact, we’d love for you to make a difference with us!
Responsibilities of the Job (Or Better Known as, Your Next Destination)
Respond to inquiries and complaints promptly through proactive follow‑ups.
Interact with customers through multiple means of communication, including phones, text, and social media.
Communicate with all lines of the business to properly research customer concerns.
Pay attention to detail to ensure accurate representation of cases.
Problem‑solve with autonomy to offer assistance when appropriate.
Effectively manage customer conflict while under pressure.
Show empathy and understanding for the customer's situation and act as a single point of contact to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best‑in‑class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, and identifying trends to consistently look for innovative methods to improve overall business processes.
Knowledge, Skills and Abilities (The Good Stuff)
Passionate and goal‑oriented.
A mind for details.
Ability to work well in a high‑functioning team environment.
Excellent verbal and written communication skills.
Timely.
Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma required.
2+ years of experience in collections, financial services, and/or phone‑based sales, customer service or customer relations.
So What About the Perks? Perks matter
Medical, dental, and vision
– DriveTime covers a sizable amount of insurance premiums to ensure employees receive top‑tier healthcare coverage.
But Wait, There’s More
– 401(K), company‑paid life insurance, short‑ and long‑term disability coverage, and more.
Growth Opportunities
– DriveTime commits to professional growth; over 1,000 employees are promoted year over year.
Tuition Reimbursement
– We invest in your professional development.
Wellness Program
– Includes self‑guided coaching, cash incentives, and discounts on medical premiums for engaging in fun activities.
Gratitude is Green
– Competitive pay across the organization.
Game Room
– Ping‑pong table, pool table, and other games.
In‑House Gym
– A space for early workouts or late‑day fitness.
Enjoy Social Events?
– Team competitions, gatherings, and more.
We Care and Value YOU!
– Company outings, personal rewards, amazing prizes, and more.
Paid Time Off
– Includes wellness days, holidays, and time for yourself; part‑time employees receive vacation time and can earn it as they work.
DriveTime Family of Brands is Great Place to Work Certified! 90% of our employees say they feel right at home here. We are also recognized for Best Company for Diversity, Best Company Culture, Best Company Leadership, and Phoenix Business Journal Healthiest Employers.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don’t just look for the right person for the job – we seek the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high‑energy environment!
#J-18808-Ljbffr