Customer Service Representative
Precisiondoorkc, Clawson, MI, United States
Now Hiring: Customer Service Representative at Precision Garage Door Service
Location: Plymouth, MI
Schedule: Full-Time, In-Office
Department: Customer Service
Join Our Team at Precision Garage Door!
Are you energetic, organized, and passionate about helping people? Precision Garage Door Service is looking for a driven Customer Service Representative to join our fast-paced, customer-focused team!
This role is perfect for someone who thrives in a high-energy environment, enjoys multitasking, and takes pride in delivering an exceptional customer experience. You’llbe the first point of contact for our customers, playing a key role in scheduling, problem-solving, and keeping our daily operations running smoothly.
Key Responsibilities
Answer inbound calls and schedule customer appointments efficiently
Provide clear, professional, and friendly communication with customers
Handle customer inquiries across multiple channels (phone, etc.)
Resolve customer concerns and follow through to completion
Assistwith dispatching and coordinate with technicians daily
Support upset customers with empathy and effective solutions
Maintainaccuraterecords and stay organized in a fast-paced environment
Contribute to a positive team culture and customer-first mindset
Attend team meetings andparticipatein ongoing training
Identifyopportunities to improve processes and customer experience
Required Qualifications
Previouscustomer service experiencerequired
Strong communicationand interpersonal skills
Ability to multitask and problem-solve under pressure
Organized, detail-oriented, and dependable
Comfortable working in a fast-paced, team environment
Proficient in Microsoft Office and Google WorkspaceSome collegerequired; bachelor’s degree preferred
Bonus If You Have:
1-2 years of customer service experience in a high-volume environment
Administrative or office experience
Experience in scheduling or dispatching
Background in home services or similar industries
Schedule Options
40 hoursper week
Schedulingmay vary based on business needs
Shifts between 7:00 AM – 5:00 PM
1-hour unpaid lunch break
Overtime availableas needed
Why Work with Us?
Competitive hourly pay + bonus opportunities
Full benefits package: Medical, Dental, Vision, 401(k) with match
Paid time off, including vacation, sick time, and holidays
Weekly pay schedule
Hands-on training and professional development
Growth opportunities within a fast-growing company
Fun, team-oriented work environment
Ready to Join the Team? Ifyou’relooking to grow your career in customer service and be part of a supportive, high-performing team, we want to hear from you!
Join Precision Garage Door and help us deliver an experience that keeps our customers coming back. #J-18808-Ljbffr
This role is perfect for someone who thrives in a high-energy environment, enjoys multitasking, and takes pride in delivering an exceptional customer experience. You’llbe the first point of contact for our customers, playing a key role in scheduling, problem-solving, and keeping our daily operations running smoothly.
Key Responsibilities
Answer inbound calls and schedule customer appointments efficiently
Provide clear, professional, and friendly communication with customers
Handle customer inquiries across multiple channels (phone, etc.)
Resolve customer concerns and follow through to completion
Assistwith dispatching and coordinate with technicians daily
Support upset customers with empathy and effective solutions
Maintainaccuraterecords and stay organized in a fast-paced environment
Contribute to a positive team culture and customer-first mindset
Attend team meetings andparticipatein ongoing training
Identifyopportunities to improve processes and customer experience
Required Qualifications
Previouscustomer service experiencerequired
Strong communicationand interpersonal skills
Ability to multitask and problem-solve under pressure
Organized, detail-oriented, and dependable
Comfortable working in a fast-paced, team environment
Proficient in Microsoft Office and Google WorkspaceSome collegerequired; bachelor’s degree preferred
Bonus If You Have:
1-2 years of customer service experience in a high-volume environment
Administrative or office experience
Experience in scheduling or dispatching
Background in home services or similar industries
Schedule Options
40 hoursper week
Schedulingmay vary based on business needs
Shifts between 7:00 AM – 5:00 PM
1-hour unpaid lunch break
Overtime availableas needed
Why Work with Us?
Competitive hourly pay + bonus opportunities
Full benefits package: Medical, Dental, Vision, 401(k) with match
Paid time off, including vacation, sick time, and holidays
Weekly pay schedule
Hands-on training and professional development
Growth opportunities within a fast-growing company
Fun, team-oriented work environment
Ready to Join the Team? Ifyou’relooking to grow your career in customer service and be part of a supportive, high-performing team, we want to hear from you!
Join Precision Garage Door and help us deliver an experience that keeps our customers coming back. #J-18808-Ljbffr