Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hyb
AT&T, Miami, FL, United States
AT&T Call Center
600 NW 79TH AVE
MIAMI FL 33126
Date: Thursday, April 9th, 2026.
Time: 10:00 AM - 3:00 PM
Save time and apply and complete testing ahead of time.
These full‑time bilingual (English/Spanish) positions require fluency in both languages.
This hybrid‑remote position reports to our 600 NW 79th Avenue, Miami, FL 33126 location. Selected candidates must be able to report to this location 3‑4 days per week and work from home 1‑2 days per week.
You’ll be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service and introduce the latest technology and offers to help customers stay connected.
Pay Transparency Our premier service consultant position earns $20.17 per hour plus commissions if all sales goals are met. With our uncapped commission, top representatives can earn $62,280+ per year. Starting salary depends on geography, experience, expertise, and training.
How You’ll Make an Impact As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers, enhancing their experience, driving satisfaction, and fostering loyalty.
What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
Identify upselling opportunities and close deals to reach sales and commission targets.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.
Receive paid training to set you up for success.
Key Expectations to Succeed
Commissioned sales experience highly preferred.
Unwavering customer focus.
Strong work ethic.
Adaptability.
Problem‑solving skills.
Attention to detail.
Joining Our Team Comes With Amazing Perks and Benefits
Medical, dental and vision coverage.
401(k) plan.
Employee discounts up to 50% on eligible AT&T mobility plans, accessories, internet, and home phone.
Tuition reimbursement program.
Paid time off and holidays – 1 week PTO after 6 months, 2 weeks after the first year, plus company‑designated holidays.
Paid parental leave.
Additional sick leave beyond state and local law (unprotected).
Adoption reimbursement.
Disability benefits (short‑term and long‑term).
Life and accidental death insurance.
Supplemental benefit programs (critical illness, accident, hospital indemnity, group legal).
Employee assistance programs (EAP).
Extensive employee wellness programs.
Work From Home (WFH) Requirements
Verified internet service (minimum 12 mb upload, 18 mb download) and a dedicated workspace (desk, chair, outlet, surge protector, direct LAN). AT&T will provide equipment.
Workspace must meet WFH standards (technical, security, physical, noise, clean desk policy) and be subject to audits (remote desktop observation, call and screen recordings, webcam monitoring, workspace photos, video chats).
Be available, accessible, and accountable to work during established schedules and shifts, follow technical support processes, comply with security and compliance standards, trainings, performance and recurring management routines, remote monitoring policies, etc.
If you are considering jobs like wireless sales, call center representative, customer service representative, inbound sales representative, or call center agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!
Your future is calling. Apply today!
Weekly Hours: 40
Time Type: Regular
Location: Miami, Florida
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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Date: Thursday, April 9th, 2026.
Time: 10:00 AM - 3:00 PM
Save time and apply and complete testing ahead of time.
These full‑time bilingual (English/Spanish) positions require fluency in both languages.
This hybrid‑remote position reports to our 600 NW 79th Avenue, Miami, FL 33126 location. Selected candidates must be able to report to this location 3‑4 days per week and work from home 1‑2 days per week.
You’ll be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service and introduce the latest technology and offers to help customers stay connected.
Pay Transparency Our premier service consultant position earns $20.17 per hour plus commissions if all sales goals are met. With our uncapped commission, top representatives can earn $62,280+ per year. Starting salary depends on geography, experience, expertise, and training.
How You’ll Make an Impact As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers, enhancing their experience, driving satisfaction, and fostering loyalty.
What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
Identify upselling opportunities and close deals to reach sales and commission targets.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.
Receive paid training to set you up for success.
Key Expectations to Succeed
Commissioned sales experience highly preferred.
Unwavering customer focus.
Strong work ethic.
Adaptability.
Problem‑solving skills.
Attention to detail.
Joining Our Team Comes With Amazing Perks and Benefits
Medical, dental and vision coverage.
401(k) plan.
Employee discounts up to 50% on eligible AT&T mobility plans, accessories, internet, and home phone.
Tuition reimbursement program.
Paid time off and holidays – 1 week PTO after 6 months, 2 weeks after the first year, plus company‑designated holidays.
Paid parental leave.
Additional sick leave beyond state and local law (unprotected).
Adoption reimbursement.
Disability benefits (short‑term and long‑term).
Life and accidental death insurance.
Supplemental benefit programs (critical illness, accident, hospital indemnity, group legal).
Employee assistance programs (EAP).
Extensive employee wellness programs.
Work From Home (WFH) Requirements
Verified internet service (minimum 12 mb upload, 18 mb download) and a dedicated workspace (desk, chair, outlet, surge protector, direct LAN). AT&T will provide equipment.
Workspace must meet WFH standards (technical, security, physical, noise, clean desk policy) and be subject to audits (remote desktop observation, call and screen recordings, webcam monitoring, workspace photos, video chats).
Be available, accessible, and accountable to work during established schedules and shifts, follow technical support processes, comply with security and compliance standards, trainings, performance and recurring management routines, remote monitoring policies, etc.
If you are considering jobs like wireless sales, call center representative, customer service representative, inbound sales representative, or call center agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!
Your future is calling. Apply today!
Weekly Hours: 40
Time Type: Regular
Location: Miami, Florida
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
#J-18808-Ljbffr