Customer Service Representative
TEKsystems, Tempe, AZ, United States
Hours of Operation
Must be available to work a shift between 5am to 10pm M-Su. You will be assigned an 8‑hour shift with 2 days off. We are looking for candidates who have no restrictions during this window.
What You Will Do As a Customer Service Representative you will provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information. Deliver high‑quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems. Performance is measured on quality and accuracy, with call volume typically ranging from 50–100 calls per day depending on case complexity. Regularly utilize multiple programs and systems to track information and maintain clear, accurate communication with customers.
Qualifications Must have 2 years of recent call‑center experience in performance‑metric‑driven roles supporting high volume calls.
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay & Benefits The pay range for this position is $21.00 – $21.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑ and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
Workplace type: This is a fully onsite position in Tempe, AZ.
Application deadline: This position is anticipated to close on Apr 10, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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What You Will Do As a Customer Service Representative you will provide support to members, providers, and pharmacies by answering questions related to prior authorizations, general benefits inquiries, and confidential information. Deliver high‑quality customer service with strong attention to detail, ensuring accurate data entry and documentation across multiple systems. Performance is measured on quality and accuracy, with call volume typically ranging from 50–100 calls per day depending on case complexity. Regularly utilize multiple programs and systems to track information and maintain clear, accurate communication with customers.
Qualifications Must have 2 years of recent call‑center experience in performance‑metric‑driven roles supporting high volume calls.
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay & Benefits The pay range for this position is $21.00 – $21.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑ and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
Workplace type: This is a fully onsite position in Tempe, AZ.
Application deadline: This position is anticipated to close on Apr 10, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr