Customer Service Representative
Mitsubishi Chemical America, Greer, SC, United States
Mitsubishi Performance Polymers Division
Customer Service Representative
Be the trusted connection between our customers and our operations
Are you someone who thrives on organization, communication, and making things happen? We’re looking for a Customer Service Representative who enjoys being at the center of the action—coordinating orders, solving problems, and ensuring customers receive outstanding service from order placement through delivery and payment.
In this role, you’ll be the primary point of contact for customers, working cross-functionally with Sales, Marketing, Production Planning, and Logistics to deliver a seamless customer experience.
What You’ll Do
Serve as the main liaison between customers, warehouses, logistics providers, and internal teams
Manage customer orders from receipt through shipment, including order entry and revisions
Coordinate promised ship dates and reschedule shipments or import volumes as needed
Address customer inquiries and complaints, partnering with internal teams for resolution
Coordinate import/export logistics, including NAFTA documentation
Perform general administrative support tasks related to customer service and order management
Occasionally visit customers when required
Support additional responsibilities as assigned by the department manager
What We’re Looking For Education
High School Diploma required
Associate’s Degree preferred
Experience & Skills
1–3 years of experience in customer service or customer relations
Proven ability to work cross-functionally with teams such as Manufacturing, Sales, and Supply Chain
Strong multitasking skills in a fast-paced environment with tight deadlines
Excellent interpersonal and relationship-building skills
Highly organized with strong planning and documentation abilities
Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Experience with SAP or SAP S/4HANA is a plus
Comfortable working with international contacts and processing import orders
Strong written and verbal communication skills, including explaining technical issues clearly
Demonstrated attention to detail, integrity, and accountability
Self-directed, motivated team player who can also work independently
Ability to train employees at various levels on policies and compliance
Capable of acting as a leader or individual contributor depending on the assignment
The pay rate for this position is $20/hr. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
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Are you someone who thrives on organization, communication, and making things happen? We’re looking for a Customer Service Representative who enjoys being at the center of the action—coordinating orders, solving problems, and ensuring customers receive outstanding service from order placement through delivery and payment.
In this role, you’ll be the primary point of contact for customers, working cross-functionally with Sales, Marketing, Production Planning, and Logistics to deliver a seamless customer experience.
What You’ll Do
Serve as the main liaison between customers, warehouses, logistics providers, and internal teams
Manage customer orders from receipt through shipment, including order entry and revisions
Coordinate promised ship dates and reschedule shipments or import volumes as needed
Address customer inquiries and complaints, partnering with internal teams for resolution
Coordinate import/export logistics, including NAFTA documentation
Perform general administrative support tasks related to customer service and order management
Occasionally visit customers when required
Support additional responsibilities as assigned by the department manager
What We’re Looking For Education
High School Diploma required
Associate’s Degree preferred
Experience & Skills
1–3 years of experience in customer service or customer relations
Proven ability to work cross-functionally with teams such as Manufacturing, Sales, and Supply Chain
Strong multitasking skills in a fast-paced environment with tight deadlines
Excellent interpersonal and relationship-building skills
Highly organized with strong planning and documentation abilities
Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Experience with SAP or SAP S/4HANA is a plus
Comfortable working with international contacts and processing import orders
Strong written and verbal communication skills, including explaining technical issues clearly
Demonstrated attention to detail, integrity, and accountability
Self-directed, motivated team player who can also work independently
Ability to train employees at various levels on policies and compliance
Capable of acting as a leader or individual contributor depending on the assignment
The pay rate for this position is $20/hr. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
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