Customer Service Representative (Las Vegas)
TELUS Digital, Nevada, IA, United States
Description
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family. TELUS International, Inc operates in 24 different countries, including the US, with over 50,000 team members.
CSRs are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries: balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
Location of Work The position will transition to working on-site within our contact center in the near future, in accordance with health and safety recommendations from local government and our organization. The contact center is located in Las Vegas, NV. All team members must be able to work from site when notified of the transition, as required for the role.
Required Experience, Skills & Competencies
Prior customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Professional phone demeanor
Flexibility to work a 40 hour work week during any day/any shift as needed within the program’s hours of operation: 24 hours | 7 days a week
High school diploma or equivalent
TELUS Values To be successful, all applicants must demonstrate behaviors that are reflective of our values: We embrace change and initiate opportunity; We have a passion for growth; We believe in spirited teamwork; We have the courage to innovate.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About Company TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach—spanning 78,000 experts in 33 countries—and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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CSRs are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries: balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
Location of Work The position will transition to working on-site within our contact center in the near future, in accordance with health and safety recommendations from local government and our organization. The contact center is located in Las Vegas, NV. All team members must be able to work from site when notified of the transition, as required for the role.
Required Experience, Skills & Competencies
Prior customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Professional phone demeanor
Flexibility to work a 40 hour work week during any day/any shift as needed within the program’s hours of operation: 24 hours | 7 days a week
High school diploma or equivalent
TELUS Values To be successful, all applicants must demonstrate behaviors that are reflective of our values: We embrace change and initiate opportunity; We have a passion for growth; We believe in spirited teamwork; We have the courage to innovate.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About Company TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach—spanning 78,000 experts in 33 countries—and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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