HVAC Customer Service Representative
YDU JC Air Cond & Ref Inc.- Dubai, Irving, TX, United States
.**THIS POSITION WILL BE ONSITE****Build Your Future with Johnson Controls**At Johnson Controls, we’re committed to creating smart, healthy, and sustainable buildings that improve life for people, places, and the planet. Join a global leader where you can grow your career, contribute to meaningful work, and be part of a team that supports your physical, financial, and emotional well‐being. Here, your voice is valued, your ideas matter, and your next opportunity is just a few clicks away.**What We Offer*** **Competitive salary** and performance-based incentives* **Short-Term Incentive pay*** **Paid time off**: 10 vacation days in your first year, plus 5 sick days and 3 flex holidays, in addition to JCI’s observed holidays* **Comprehensive benefits package** (medical, dental, vision, 401K) – available Day One* **Encouraging and collaborative team environment*** **Commitment to safety** through our Zero Harm policy* **Career growth opportunities** with a global industry leader**What You Will Do**Under the general supervision of the Branch Service Manager (BSM) and support of the Regional Customer Service Representative (RCSR), the Customer Service Representative (CSR) will:* Serve as a role model for safety, integrity, and customer satisfaction* Lead the 180‐Day Renewal Process
+ Follow the prescribed renewal cadence
+ Update renewal estimates and agreements for accuracy, growth opportunities, and customer needs* Assess Planned Service Agreement (PSA) performance and contract health
+ Support key financial metrics and strategic initiatives
+ Complete PSA financial analysis, backlog review, and billing oversight* Work closely with internal teams and customers to reduce attrition, drive timely renewals, and expand offerings
+ Collaborate with Service Managers, Customer Resource Coordinators and Owner Direct Sales
+ Support customer dispute resolution and action plans for at‐risk accounts
+ Create and manage customer touchpoints and relationship tasks* Focus on professional development aligned with the Johnson Controls Leader Expectations Model* *This position is not remote***How You Will Do It*** Coordinate the scheduling, tracking, and monitoring of customer touchpoint plans and renewal cycle activities* Assist with preparing yearly and monthly execution plans for PSA scheduled service visits* Communicate service delivery plans directly to customers* Build and maintain long‐term customer relationships through on‐site visits, calls, and preferred communication methods* Confirm work completion meets customer expectations; address or escalate concerns as needed* Participate in monthly business reviews, providing updates on PSA performance, profitability, receivables, and customer satisfaction* Ensure account information in CRM is accurate and up to date**What We Look For****Required*** Strong interpersonal and communication skills* High school diploma or equivalent, plus at least five years of experience in service operations or service scheduling* Ability to work independently with strong organizational and detail‐orientation skills* Able to manage multiple tasks and issues with professionalism and persistence* Skill in prioritizing work based on financial and business impact* Ability to influence and collaborate with diverse teams* Proficiency in Microsoft Word and Excel* Ability to travel locally up to 20% for customer visits**Preferred*** Previous sales experience* Basic understanding of accounting or costing principles* HVAC industry experience* Accounts receivable experienceHIRING HOURLY RANGE: $30-39(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To
https://jobs.johnsoncontrols.com/about-usJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. #J-18808-Ljbffr
+ Follow the prescribed renewal cadence
+ Update renewal estimates and agreements for accuracy, growth opportunities, and customer needs* Assess Planned Service Agreement (PSA) performance and contract health
+ Support key financial metrics and strategic initiatives
+ Complete PSA financial analysis, backlog review, and billing oversight* Work closely with internal teams and customers to reduce attrition, drive timely renewals, and expand offerings
+ Collaborate with Service Managers, Customer Resource Coordinators and Owner Direct Sales
+ Support customer dispute resolution and action plans for at‐risk accounts
+ Create and manage customer touchpoints and relationship tasks* Focus on professional development aligned with the Johnson Controls Leader Expectations Model* *This position is not remote***How You Will Do It*** Coordinate the scheduling, tracking, and monitoring of customer touchpoint plans and renewal cycle activities* Assist with preparing yearly and monthly execution plans for PSA scheduled service visits* Communicate service delivery plans directly to customers* Build and maintain long‐term customer relationships through on‐site visits, calls, and preferred communication methods* Confirm work completion meets customer expectations; address or escalate concerns as needed* Participate in monthly business reviews, providing updates on PSA performance, profitability, receivables, and customer satisfaction* Ensure account information in CRM is accurate and up to date**What We Look For****Required*** Strong interpersonal and communication skills* High school diploma or equivalent, plus at least five years of experience in service operations or service scheduling* Ability to work independently with strong organizational and detail‐orientation skills* Able to manage multiple tasks and issues with professionalism and persistence* Skill in prioritizing work based on financial and business impact* Ability to influence and collaborate with diverse teams* Proficiency in Microsoft Word and Excel* Ability to travel locally up to 20% for customer visits**Preferred*** Previous sales experience* Basic understanding of accounting or costing principles* HVAC industry experience* Accounts receivable experienceHIRING HOURLY RANGE: $30-39(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To
https://jobs.johnsoncontrols.com/about-usJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. #J-18808-Ljbffr