Customer Service Representative

Job Summary This role is responsible for delivering a high-quality customer experience by serving as the primary point of contact for client inquiries, order management, and issue resolution. The position requires strong critical thinking, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.

Key Responsibilities

Serve as the primary point of contact for customer inquiries, ensuring professional and timely communication

Manage customer orders, including order entry, updates, tracking, and issue resolution

Research and resolve discrepancies related to orders, shipping, inventory, and backorders

Coordinate with internal teams to ensure accurate and timely fulfillment of customer requests

Maintain detailed and accurate documentation within internal systems

Proactively identify potential issues and take steps to prevent service disruptions

Provide regular updates to customers regarding order status and resolutions

Process returns, credits, and exchanges in accordance with established policies

Prioritize and triage incoming requests to ensure timely resolution of complex issues

Qualifications

High school diploma required; additional education preferred

1–2+ years of customer service, order management, or related experience

Strong communication and interpersonal skills

Excellent organizational skills with the ability to multitask and prioritize

Proficiency in Microsoft Office and ability to learn new systems quickly (ERP/CRM experience preferred)

Strong problem‑solving skills and attention to detail

Ability to work both independently and collaboratively within a team environment

Initial training is required onsite with strict attendance expectations

Work schedules may vary after training, including shifts between early morning and evening hours

Remote work flexibility may be available based on performance and business needs

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