FTIC Customer Service Rep
University of South Florida, Tampa, FL, United States
Job Description
The FTIC Customer Success Representative provides customer service to students and parents throughout the admissions process. This role manages email queues, provides backup phone support to the call center, reaches out to students to help with document collection and completion, and manages the front desk to handle walk‑in customer support.
Responsibilities
Manage the front desk to handle walk‑in customer support and provide service to students and parents throughout the admissions process.
Manage email queues, provide backup phone support to the call center, and outreach to students to help with document collection and completion.
Attend on‑campus recruitment events across all three campuses, provide admissions guidance through information sessions and presentations, and answer questions for campus tours.
Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations, and develop dashboards to aid decision‑making and support the recruitment team.
Perform other duties as assigned.
Qualifications
Bachelor’s degree.
Four years of direct experience may substitute for a bachelor’s degree (Senate Bill 1310).
Experience must meet all employment eligibility requirements in the U.S.
Direct experience can substitute for a degree up to: two years for an associate degree; four years for a bachelor’s degree; six years for a master’s degree; seven years for a professional degree; or nine years for a doctoral degree.
Related work experience may not substitute for required licensure, certification, or registration as specified for the position.
Minimum qualifications requiring a high school diploma are exempt from SB 1310.
About USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We provide a first‑class benefits package that includes medical, dental and life insurance plans, a retirement plan, tuition programs, generous leave, and numerous employee perks and discounts.
Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws. The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Equal Employment Opportunity The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
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Responsibilities
Manage the front desk to handle walk‑in customer support and provide service to students and parents throughout the admissions process.
Manage email queues, provide backup phone support to the call center, and outreach to students to help with document collection and completion.
Attend on‑campus recruitment events across all three campuses, provide admissions guidance through information sessions and presentations, and answer questions for campus tours.
Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations, and develop dashboards to aid decision‑making and support the recruitment team.
Perform other duties as assigned.
Qualifications
Bachelor’s degree.
Four years of direct experience may substitute for a bachelor’s degree (Senate Bill 1310).
Experience must meet all employment eligibility requirements in the U.S.
Direct experience can substitute for a degree up to: two years for an associate degree; four years for a bachelor’s degree; six years for a master’s degree; seven years for a professional degree; or nine years for a doctoral degree.
Related work experience may not substitute for required licensure, certification, or registration as specified for the position.
Minimum qualifications requiring a high school diploma are exempt from SB 1310.
About USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We provide a first‑class benefits package that includes medical, dental and life insurance plans, a retirement plan, tuition programs, generous leave, and numerous employee perks and discounts.
Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws. The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Equal Employment Opportunity The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
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