Aftermarket Digital Specialist
Caterpillar Financial Services Corporation, Peoria, IL, United States
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary: Caterpillar is seeking a dynamic, digitally proficient, results-driven professional with product knowledge to support the execution of innovative digital solutions that enhance dealer and customer experiences for Wear & Maintenance Products within the Integrated Components Division (ICD). ICD is a critical enabler of Caterpillar’s refreshed enterprise strategy, designing and manufacturing the components that drive product performance and reliability across a global footprint.
As the
Aftermarket Digital Specialist , you will advance data-driven strategies and tools to support and expand the Maintenance and Wear Parts portfolio, while driving new initiatives around the integrated customer experience strategy to accelerate growth and strengthen differentiation for Caterpillar. You will engage in the execution of key projects and processes, leveraging insight-driven strategies that seamlessly integrate product, commercial, channel, digital, data, and technology touchpoints into a cohesive, value-driven ecosystem. Your efforts will directly impact how customers interact with Caterpillar’s wear and maintenance products and services, ensuring consistency, simplicity, and measurable value across the entire product lifecycle.
What You Will Do:
Develop robust data and drive foundational processes in support of Caterpillar systems that support key platforms, such as Parts.Cat.com, AI Assistant, SIS, Parts Expert, CWMS, and other advanced digital tools.
Collaborate closely with partners across the enterprise—spanning digital, technology, product groups, and commercial teams—to shape tools and systems that define the future of customer engagement.
Provide expertise in crafting and implementing innovative digital strategies that enhance Caterpillar’s leadership in customer experience and technological advancement.
Investigate new technologies to ensure we are maximizing the opportunity to bring the best solutions possible.
Engage across the organization with Product Groups, Life Cycle Management, Sales teams, Cat Digital, and Analytics teams to align to the customer needs.
Communicate progress, risks, and performance metrics with clarity, proactively identifying issues and driving resolution.
Translate customer insights, market trends, and growth mission learnings into actionable experience requirements that shape strategy and future‑state design.
Education requirement:
Candidates should possess a Bachelors degree or demonstrate equivalent knowledge through professional expertise.
Problem Solving
Apply
knowledge of wear and maintenance products, services, technology, and the digital ecosystem
to address a variety of business and customer scenarios.
Use
structured problem‑solving approaches, tools, and techniques
to recognize, anticipate, and resolve process and operational issues.
Develop
alternative methods
to assess the
accuracy, relevance, and completeness of information .
Analyze
risks and benefits of potential solutions
and support decision‑making on the best path forward.
Clearly
identify, document, and communicate problems , along with viable
resolution alternatives .
Evaluate problems from multiple perspectives, incorporating input from
key stakeholders
to ensure well‑rounded solutions.
Customer Focus
Align
customer needs ,
wear and maintenance products , and
digital solutions
to deliver measurable customer value.
Proactively identify,
research , and
validate customer requirements and expectations .
Clearly
communicate customer needs
and take
ownership of issue resolution
from start to finish.
Actively solicit
customer feedback , assess
customer satisfaction , and implement
continuous improvement
opportunities.
Link
organizational objectives ,
business goals , and
customer expectations
to drive aligned outcomes.
Effective Communication
Partner in
cross‑functional collaboration
and
inter‑team coordination
to solve problems as one team.
Apply effective
communication tools ,
communication techniques , and
professional communication behaviors .
Clearly
transmit, receive, and interpret information
through strong
verbal and written communication .
Deliver
constructive feedback
focused on behaviors while maintaining
professional relationships .
Demonstrate
active listening , accept
feedback without defensiveness , and apply it to improve communication effectiveness.
Prepare and deliver
presentations ,
reports , and
business emails
to support daily work.
Strategic Thinking
Maintain focus on
key success factors
that support
organizational objectives .
Demonstrate understanding of
business strategy ,
big‑picture thinking , and
strategic planning .
Identify and articulate how
individual contributions
align with
enterprise strategy .
Clearly communicate the
business impact
of work performed.
Seek guidance to clarify
strategic elements
beyond the immediate scope of responsibility.
Additional Information:
This position requires the candidate
to work onsite five days a week at the Peoria, IL office.
Domestic relocation assistance is available for this position.
Visa sponsorship is NOT available with this position.
This position may require up to 10% travel.
Summary Pay Range: $112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates: March 31, 2026 - April 6, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary: Caterpillar is seeking a dynamic, digitally proficient, results-driven professional with product knowledge to support the execution of innovative digital solutions that enhance dealer and customer experiences for Wear & Maintenance Products within the Integrated Components Division (ICD). ICD is a critical enabler of Caterpillar’s refreshed enterprise strategy, designing and manufacturing the components that drive product performance and reliability across a global footprint.
As the
Aftermarket Digital Specialist , you will advance data-driven strategies and tools to support and expand the Maintenance and Wear Parts portfolio, while driving new initiatives around the integrated customer experience strategy to accelerate growth and strengthen differentiation for Caterpillar. You will engage in the execution of key projects and processes, leveraging insight-driven strategies that seamlessly integrate product, commercial, channel, digital, data, and technology touchpoints into a cohesive, value-driven ecosystem. Your efforts will directly impact how customers interact with Caterpillar’s wear and maintenance products and services, ensuring consistency, simplicity, and measurable value across the entire product lifecycle.
What You Will Do:
Develop robust data and drive foundational processes in support of Caterpillar systems that support key platforms, such as Parts.Cat.com, AI Assistant, SIS, Parts Expert, CWMS, and other advanced digital tools.
Collaborate closely with partners across the enterprise—spanning digital, technology, product groups, and commercial teams—to shape tools and systems that define the future of customer engagement.
Provide expertise in crafting and implementing innovative digital strategies that enhance Caterpillar’s leadership in customer experience and technological advancement.
Investigate new technologies to ensure we are maximizing the opportunity to bring the best solutions possible.
Engage across the organization with Product Groups, Life Cycle Management, Sales teams, Cat Digital, and Analytics teams to align to the customer needs.
Communicate progress, risks, and performance metrics with clarity, proactively identifying issues and driving resolution.
Translate customer insights, market trends, and growth mission learnings into actionable experience requirements that shape strategy and future‑state design.
Education requirement:
Candidates should possess a Bachelors degree or demonstrate equivalent knowledge through professional expertise.
Problem Solving
Apply
knowledge of wear and maintenance products, services, technology, and the digital ecosystem
to address a variety of business and customer scenarios.
Use
structured problem‑solving approaches, tools, and techniques
to recognize, anticipate, and resolve process and operational issues.
Develop
alternative methods
to assess the
accuracy, relevance, and completeness of information .
Analyze
risks and benefits of potential solutions
and support decision‑making on the best path forward.
Clearly
identify, document, and communicate problems , along with viable
resolution alternatives .
Evaluate problems from multiple perspectives, incorporating input from
key stakeholders
to ensure well‑rounded solutions.
Customer Focus
Align
customer needs ,
wear and maintenance products , and
digital solutions
to deliver measurable customer value.
Proactively identify,
research , and
validate customer requirements and expectations .
Clearly
communicate customer needs
and take
ownership of issue resolution
from start to finish.
Actively solicit
customer feedback , assess
customer satisfaction , and implement
continuous improvement
opportunities.
Link
organizational objectives ,
business goals , and
customer expectations
to drive aligned outcomes.
Effective Communication
Partner in
cross‑functional collaboration
and
inter‑team coordination
to solve problems as one team.
Apply effective
communication tools ,
communication techniques , and
professional communication behaviors .
Clearly
transmit, receive, and interpret information
through strong
verbal and written communication .
Deliver
constructive feedback
focused on behaviors while maintaining
professional relationships .
Demonstrate
active listening , accept
feedback without defensiveness , and apply it to improve communication effectiveness.
Prepare and deliver
presentations ,
reports , and
business emails
to support daily work.
Strategic Thinking
Maintain focus on
key success factors
that support
organizational objectives .
Demonstrate understanding of
business strategy ,
big‑picture thinking , and
strategic planning .
Identify and articulate how
individual contributions
align with
enterprise strategy .
Clearly communicate the
business impact
of work performed.
Seek guidance to clarify
strategic elements
beyond the immediate scope of responsibility.
Additional Information:
This position requires the candidate
to work onsite five days a week at the Peoria, IL office.
Domestic relocation assistance is available for this position.
Visa sponsorship is NOT available with this position.
This position may require up to 10% travel.
Summary Pay Range: $112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates: March 31, 2026 - April 6, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr