Lead UX Designer

Overview Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We’re looking for a Lead UX Designer to contribute to our award-winning electronic health record and healthcare revenue cycle product, athenaOne. This role is based in Boston, MA. You will help lead the UX portion of our product development process for multi-disciplinary agile R&D teams — including product managers, developers, data analytics specialists, and service operations agents — to define, design and test workflows that empower medical providers, coders, and billers to manage and perform core claim preparation, submission, and resolution tasks. We aim to turn a complex set of processes into a unified, intuitive, and empowering user experience. As a successful candidate, you are a champion for users and embrace the challenge of solving difficult problems that offer the greatest opportunities to ease the burden on healthcare workers. You will develop a clear point of view about UX decisions and tradeoffs and collaborate with product and engineering leads to implement them. You will function well both independently and in collaboration with cross-functional partners in product, engineering, and other disciplines. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. Job Responsibilities Plan and conduct primary and secondary research efforts Synthesize research to frame the problems to be solved Drive alignment through strong product design narratives Design scalable, web-based product experiences Produce detailed design concepts and specifications for team projects Identify opportunities for improvement in existing products Make tradeoffs and decisions about project scope, design strategy, and implementation Seek feedback from users and cross-functional teams Promote and demonstrate design best practices for product owners, engineers, and junior design collaborators Design Strategy & Planning Build deep understanding of user workflows and domain needs through research and analysis Own the information architecture and end-to-end experience for a major product area Define high-level workflows and experience frameworks to guide Agile teams Influence product roadmaps by aligning design vision with business and technical priorities Ground design decisions in user research, data, and success metrics Facilitate cross-functional teams in building deep empathy for users and understanding real-world needs Design Execution Frame complex, user-centered problems and facilitate alignment Create sketches, wireframes, and prototypes to communicate and validate ideas Partner with Product and Engineering to ensure delivered solutions meet design intent and quality standards Qualifications 5+ years of professional design experience, preferably including enterprise, financial, or healthcare systems Experience leading significant product design initiatives, ideally in the enterprise space Experience driving cross-functional, cross-product, and/or cross-geo collaborations Experience solving highly complex problems for users Self-directed and comfortable making decisions without perfect information Interest in developing a deep understanding of the US healthcare space Interest in or experience working with agile/scrum teams Ability to articulate your rationale for design decisions Portfolio demonstrating problem framing, design communication, interaction design skills, and attention to detail Expected compensation: $130,000 - $222,000 The base salary range reflects the full range for this role. Base pay depends on factors including experience, knowledge and skills, qualifications relative to similar roles, and geographic market rates. Base pay is one part of our Total Rewards, which may include short and long-term incentives, variable compensation, and equity plans. About Athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate daily hurdles preventing healthcare providers from focusing on patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our culture: We are a diverse group of professionals who are driven by mission and collaboration. Our award-winning culture emphasizes inclusiveness, accountability, and support. DEI commitment: We prioritize diversity, equity, and inclusion in every aspect of our business and strive to maintain an inclusive environment for our employees, partners, customers, and the communities we serve. What we can do for you: Health and financial benefits, commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces. Some offices welcome dogs. We support work-life balance with flexibility and digital collaboration tools. We sponsor events such as book clubs, external speakers, and hackathons. Learn more at athenahealth.com/careers. #J-18808-Ljbffr