Customer Service Representative
Beacon Hill, Raleigh, NC, United States
CUSTOMER SERVICE AGENT
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join as a Customer Service Agent for a career where your growth is just as important as the mission you support.
MEANINGFUL WORK AND PERSONAL IMPACT As a Customer Service Specialist II, the work you'll do will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer's.
RESPONSIBILITIES
This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP's
Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers.
Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquiries that they may have as it relates to benefits and claims via phone.
Drive your contribution‑you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.
Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.
WHAT YOU'LL NEED TO SUCCEED Bring your customer service expertise along with a drive for innovation. The Customer Service Specialist II must have:
Education: High School Diploma/GED
Experience: 1+ years of related experience
Role requirements: this is a hybrid position, with 3 days a week in office
EEO STATEMENTS Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
COMPANY PROFILE Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
BENEFITS INFORMATION Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you! Beacon Hill. Employing the Future (TM)
#J-18808-Ljbffr
MEANINGFUL WORK AND PERSONAL IMPACT As a Customer Service Specialist II, the work you'll do will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer's.
RESPONSIBILITIES
This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP's
Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers.
Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquiries that they may have as it relates to benefits and claims via phone.
Drive your contribution‑you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.
Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.
WHAT YOU'LL NEED TO SUCCEED Bring your customer service expertise along with a drive for innovation. The Customer Service Specialist II must have:
Education: High School Diploma/GED
Experience: 1+ years of related experience
Role requirements: this is a hybrid position, with 3 days a week in office
EEO STATEMENTS Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
COMPANY PROFILE Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
BENEFITS INFORMATION Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you! Beacon Hill. Employing the Future (TM)
#J-18808-Ljbffr