Inbound Growth Specialist
Klaviyo Inc., Boston, MA, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
As an
Inbound Growth Specialist (iGS) , you are the first human touchpoint for a high volume of
inbound demo requests and free Klaviyo accounts . You provide fast, high‑quality first interactions with Klaviyo’s smallest accounts to create a seamless experience from first touch through purchase.
This team sits within the
Marketing organization
as part of the
Growth
motion and partners closely with Sales, Business Development, Product, and Customer Success. The
primary goal
of this role is to
acquire as many high‑quality new logos as possible while maintaining an exceptional customer experience.
You will:
Field inbound demand
(demos, trials, free accounts, and product inquiries) via phone, email, and other channels.
Run
consultative, decision‑driven demos
focused on
one‑call closes whenever possible
for smaller opportunities.
Do targeted
business discovery
to understand goals, urgency, and fit.
Qualify in or out efficiently , so you know where to double‑down and where to quickly move on.
Own and work a high‑velocity pipeline , using strong prioritization and time management to maximize new logo acquisition.
This role is a
proven stepping stone into Account Executive and other closing roles in sales , while also opening doors into other go-to-market paths such as
customer success, marketing, enablement, or operations .
How You’ll Make a Difference
Drive new logo acquisition as a primary objective, maximizing the number of high‑quality new customers while maintaining an exceptional customer experience
Contribute to broader Growth team goals across free‑to‑paid conversion, logo count, ADS, and other core growth metrics
Navigate a high volume of incoming product and sales related inquiries via phone and email
Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
Conduct consultative qualification of prospects, and provide demonstrations of the platform
Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
Collaborate cross‑functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints
Demonstrate substantive knowledge of e‑commerce, SMS and email marketing
Perform other related duties as assigned
Who You Are
Have previous academic, work and/or internship experience with some
transferable skills
(sales, customer service, support, retail, hospitality, etc.)
Have a BA/BS or equivalent
Excited, motivated, and inspired by exceeding goals and continuously learning
Thoughtful, engaging, energetic, and a self‑initiator
Experience or the ability to operate in a
fast‑paced, high‑volume
environment
Detail‑oriented with strong time management and prioritization skills
Excellent written and verbal communication skills
Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions
6 months+ experience in business development is a plus , but not required
Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job‑related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$23.08 — $34.62 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice here and here (FR).
#J-18808-Ljbffr
As an
Inbound Growth Specialist (iGS) , you are the first human touchpoint for a high volume of
inbound demo requests and free Klaviyo accounts . You provide fast, high‑quality first interactions with Klaviyo’s smallest accounts to create a seamless experience from first touch through purchase.
This team sits within the
Marketing organization
as part of the
Growth
motion and partners closely with Sales, Business Development, Product, and Customer Success. The
primary goal
of this role is to
acquire as many high‑quality new logos as possible while maintaining an exceptional customer experience.
You will:
Field inbound demand
(demos, trials, free accounts, and product inquiries) via phone, email, and other channels.
Run
consultative, decision‑driven demos
focused on
one‑call closes whenever possible
for smaller opportunities.
Do targeted
business discovery
to understand goals, urgency, and fit.
Qualify in or out efficiently , so you know where to double‑down and where to quickly move on.
Own and work a high‑velocity pipeline , using strong prioritization and time management to maximize new logo acquisition.
This role is a
proven stepping stone into Account Executive and other closing roles in sales , while also opening doors into other go-to-market paths such as
customer success, marketing, enablement, or operations .
How You’ll Make a Difference
Drive new logo acquisition as a primary objective, maximizing the number of high‑quality new customers while maintaining an exceptional customer experience
Contribute to broader Growth team goals across free‑to‑paid conversion, logo count, ADS, and other core growth metrics
Navigate a high volume of incoming product and sales related inquiries via phone and email
Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
Conduct consultative qualification of prospects, and provide demonstrations of the platform
Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
Collaborate cross‑functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints
Demonstrate substantive knowledge of e‑commerce, SMS and email marketing
Perform other related duties as assigned
Who You Are
Have previous academic, work and/or internship experience with some
transferable skills
(sales, customer service, support, retail, hospitality, etc.)
Have a BA/BS or equivalent
Excited, motivated, and inspired by exceeding goals and continuously learning
Thoughtful, engaging, energetic, and a self‑initiator
Experience or the ability to operate in a
fast‑paced, high‑volume
environment
Detail‑oriented with strong time management and prioritization skills
Excellent written and verbal communication skills
Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions
6 months+ experience in business development is a plus , but not required
Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job‑related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$23.08 — $34.62 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice here and here (FR).
#J-18808-Ljbffr