Showroom Manager (Sales & Operations Lead)
AU Fireplace Group, Westlake, OH, United States
AU Fireplace Group is Northeast Ohio’s leading provider of fireplaces, outdoor living solutions, and masonry services. We specialize in combining showroom design, construction expertise, and full-service installation to deliver exceptional results. From luxury residential to large-scale commercial projects, we are dedicated to transforming spaces with high-quality products and expert craftsmanship. As a growing, team-oriented company, we provide a fast-paced, hands-on environment with significant opportunities for career growth.
Role Description This is a full-time on-site role located in Westlake, OH. The Showroom Manager (Sales & Operations Lead) is responsible for overseeing daily showroom operations, maintaining a high standard of customer experience, and leading sales efforts. Responsibilities include managing the showroom team, ensuring customer satisfaction, coordinating with installation teams, and driving revenue growth by effectively showcasing products and services. Additional tasks include maintaining inventory, strategizing to improve operational efficiency, and fostering a collaborative team environment.
Qualifications
Experience in Customer Satisfaction, Customer Service, and ensuring an excellent Customer Experience
Proven sales skills, with the ability to effectively promote products and close sales
Knowledge of managing and maintaining Showrooms, including product presentation and inventory management
Strong leadership and team management skills to drive a positive and productive work environment
Excellent communication and interpersonal abilities
Ability to multitask and prioritize responsibilities in a fast-paced setting
Background in fireplace, outdoor living, or masonry solutions is a plus
Preferred Experience
Retail showroom or sales experience
CRM or scheduling software experience
Sketchup or design software knowledge
Experience using Quickbooks
What You’ll Do
Greet and engage showroom customers with confidence and professionalism
Build estimates and guide customers through product selections
Follow up on all leads (phone, email, walk-ins)
Answer phones and schedule appointments
Coordinate with installation and service teams
Track job progress and communicate updates
Enter orders, invoices, and assist with payment processing
Maintain a clean, polished, high-end showroom environment
What We are Looking For
Sales-minded and comfortable talking about pricing
Highly organized and detail-oriented
Proactive and able to take initiative
Strong communication and customer service skills
Professional presence
Compensation
Base salary + commission ($70-$120K earning potential in first year)
High earning potential for top performers
Schedule
Full-time
Includes some Saturdays (9-2)
Why You Will Love It Here
Paid-Time Off and Paid Holiday's
Company Uniforms Provided if desired
Employee Appreciation Events and Happy Hours
#J-18808-Ljbffr
Role Description This is a full-time on-site role located in Westlake, OH. The Showroom Manager (Sales & Operations Lead) is responsible for overseeing daily showroom operations, maintaining a high standard of customer experience, and leading sales efforts. Responsibilities include managing the showroom team, ensuring customer satisfaction, coordinating with installation teams, and driving revenue growth by effectively showcasing products and services. Additional tasks include maintaining inventory, strategizing to improve operational efficiency, and fostering a collaborative team environment.
Qualifications
Experience in Customer Satisfaction, Customer Service, and ensuring an excellent Customer Experience
Proven sales skills, with the ability to effectively promote products and close sales
Knowledge of managing and maintaining Showrooms, including product presentation and inventory management
Strong leadership and team management skills to drive a positive and productive work environment
Excellent communication and interpersonal abilities
Ability to multitask and prioritize responsibilities in a fast-paced setting
Background in fireplace, outdoor living, or masonry solutions is a plus
Preferred Experience
Retail showroom or sales experience
CRM or scheduling software experience
Sketchup or design software knowledge
Experience using Quickbooks
What You’ll Do
Greet and engage showroom customers with confidence and professionalism
Build estimates and guide customers through product selections
Follow up on all leads (phone, email, walk-ins)
Answer phones and schedule appointments
Coordinate with installation and service teams
Track job progress and communicate updates
Enter orders, invoices, and assist with payment processing
Maintain a clean, polished, high-end showroom environment
What We are Looking For
Sales-minded and comfortable talking about pricing
Highly organized and detail-oriented
Proactive and able to take initiative
Strong communication and customer service skills
Professional presence
Compensation
Base salary + commission ($70-$120K earning potential in first year)
High earning potential for top performers
Schedule
Full-time
Includes some Saturdays (9-2)
Why You Will Love It Here
Paid-Time Off and Paid Holiday's
Company Uniforms Provided if desired
Employee Appreciation Events and Happy Hours
#J-18808-Ljbffr