Strategic Services Director – EHR/Epic
Evergreenhealthcarepartners, West Middleton, WI, United States
The Strategic Services Director – EHR/Epic is a delivery focused leader responsible for executing high impact strategic services engagements while partnering closely with the Managing Director to support the ongoing development of Evergreen’s strategic services practice. This role is primarily client -facing, with an expectation that approximately 80% of time is directly engaged in client delivery. The Director is placed on engagements and owns day-to-day delivery execution, bringing strong delivery leadership, subject matter expertise, and executive presence to complex healthcare IT and operational initiatives. The Strategic Services Director balances hands-on delivery with consultant mentorship, ensuring consistent quality, strong client outcomes, and continuous improvement across Evergreen’s strategic services offerings. The person in this role contributes to Evergreen’s culture of belonging and embodies Evergreen’s commitment to being the *Best Place to Work* by living our values: Care Personally, Extend Grace, Be Responsive, Take Ownership, Be Transparent, and Innovate. Starting at $175,000+ depending on experience, in addition to bonus eligibility and a comprehensive benefits package. Frequent travel averaging 50% per year.
Strengthening Evergreen’s methodologies, knowledge base, and strategic consultant bench through delivery driven insights and feedback for sales and strategic services leadershipOwn day-to-day client delivery for assigned strategic services engagements, serving as the primary delivery lead and escalation point.Mentor and coach consultants on strategic services engagements, reinforcing Evergreen’s delivery standards and expectations. This leader translates delivery insights into actionable feedback for both the strategic services and sales teams to support account expansion and sustained client growth. Partner with the Managing Director to contribute delivery-driven insights that inform the evolution of Evergreen’s strategic services practice.Translate client and delivery learnings into actionable feedback for the strategic services team. GENERAL RESPONSIBILITIES
Lead or support cross functional initiatives related to consultant experience and people strategy. QUALIFICATIONS **Required Qualifications** In-depth EHR (Epic and other EHR platforms) experience, including implementation, optimization, and ongoing support.
Experience leading, or holding key accountability for, the overall program approach to system selection, implementation, and/or ongoing system support.5+ years of healthcare, IT, or operational leadership experience.10+ years of related healthcare, IT and operational experience. Proven experience in client engagement, account management, or a similar role. Intermediate knowledge and experience using Microsoft 365 products: Word, Excel, PowerPoint, Teams, and Outlook, along with experience using applicable client enterprise systems (EHR, ERP, etc.) and other relevant software applications. Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism and diplomacy. Ability to establish and maintain effective working relationships with diverse groups of team members, managers, and vendors.Demonstrated commitment to put forth consistent effort and successfully complete assigned tasks quickly without sacrificing quality. High attention to detail, including strong time management, analytical, organizational, and active listening skills. Ability to contribute to a positive working environment. **Other Required Qualifications** Should you travel on-site to a client site, or a partner of Evergreen, and specific vaccinations are required by the client/partner, Evergreen does require our staff to meet these requirements. If you cannot meet the requirements, you might be asked to provide religious or medical accommodation pursuant to the state and federal law. Evergreen is passionate about the belief that each individual matters, and collective success is achieved when each person understands their value, feels appreciated, and believes that what they are doing is important work.Our headquarters is located in Middleton, WI. Many of our team members work out of our corporate office, while many can also be found working remotely from wherever they call home. Our corporate team is the team behind the scenes. Collectively we work together to ensure our candidates, consultants, and clients are informed, supported, and set up for success. We challenge each other to do our best and be our best. We’re looking for team members who enjoy working in a fun atmosphere and are willing to roll up their sleeves to be apart of a hard-working team.Evergreen, founded in 2017, is committed to building authentic partnerships with clients and consultants. Evergreen offers industry-leading consulting services to health systems across the country including software implementations, optimization and support, talent management, leadership and advisory, project management, and integration. Evergreen strives to be a trusted partner to healthcare’s most talented professionals.Our Mission: “Creating Authentic Partnerships that Improve Healthcare.”We hope that those we serve not just read our mission but have the opportunity to truly experience it. We acknowledge that cultivating authentic partnerships requires a dedication to get to know our partners. We know that being trustworthy, transparent, accountable, and responsive are meaningful ways to show how much we care and are invested in that relationship. #J-18808-Ljbffr
Strengthening Evergreen’s methodologies, knowledge base, and strategic consultant bench through delivery driven insights and feedback for sales and strategic services leadershipOwn day-to-day client delivery for assigned strategic services engagements, serving as the primary delivery lead and escalation point.Mentor and coach consultants on strategic services engagements, reinforcing Evergreen’s delivery standards and expectations. This leader translates delivery insights into actionable feedback for both the strategic services and sales teams to support account expansion and sustained client growth. Partner with the Managing Director to contribute delivery-driven insights that inform the evolution of Evergreen’s strategic services practice.Translate client and delivery learnings into actionable feedback for the strategic services team. GENERAL RESPONSIBILITIES
Lead or support cross functional initiatives related to consultant experience and people strategy. QUALIFICATIONS **Required Qualifications** In-depth EHR (Epic and other EHR platforms) experience, including implementation, optimization, and ongoing support.
Experience leading, or holding key accountability for, the overall program approach to system selection, implementation, and/or ongoing system support.5+ years of healthcare, IT, or operational leadership experience.10+ years of related healthcare, IT and operational experience. Proven experience in client engagement, account management, or a similar role. Intermediate knowledge and experience using Microsoft 365 products: Word, Excel, PowerPoint, Teams, and Outlook, along with experience using applicable client enterprise systems (EHR, ERP, etc.) and other relevant software applications. Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism and diplomacy. Ability to establish and maintain effective working relationships with diverse groups of team members, managers, and vendors.Demonstrated commitment to put forth consistent effort and successfully complete assigned tasks quickly without sacrificing quality. High attention to detail, including strong time management, analytical, organizational, and active listening skills. Ability to contribute to a positive working environment. **Other Required Qualifications** Should you travel on-site to a client site, or a partner of Evergreen, and specific vaccinations are required by the client/partner, Evergreen does require our staff to meet these requirements. If you cannot meet the requirements, you might be asked to provide religious or medical accommodation pursuant to the state and federal law. Evergreen is passionate about the belief that each individual matters, and collective success is achieved when each person understands their value, feels appreciated, and believes that what they are doing is important work.Our headquarters is located in Middleton, WI. Many of our team members work out of our corporate office, while many can also be found working remotely from wherever they call home. Our corporate team is the team behind the scenes. Collectively we work together to ensure our candidates, consultants, and clients are informed, supported, and set up for success. We challenge each other to do our best and be our best. We’re looking for team members who enjoy working in a fun atmosphere and are willing to roll up their sleeves to be apart of a hard-working team.Evergreen, founded in 2017, is committed to building authentic partnerships with clients and consultants. Evergreen offers industry-leading consulting services to health systems across the country including software implementations, optimization and support, talent management, leadership and advisory, project management, and integration. Evergreen strives to be a trusted partner to healthcare’s most talented professionals.Our Mission: “Creating Authentic Partnerships that Improve Healthcare.”We hope that those we serve not just read our mission but have the opportunity to truly experience it. We acknowledge that cultivating authentic partnerships requires a dedication to get to know our partners. We know that being trustworthy, transparent, accountable, and responsive are meaningful ways to show how much we care and are invested in that relationship. #J-18808-Ljbffr