Customer Experience & Account Manager
CareGard Warranty Services, Inc., Granite Heights, WI, United States
Customer Experience & Account Manager
Grapevine, TX — Onsite
Who We Are CareGard Warranty Services, part of Automotive Financial Group (AFG), has been a leader in vehicle service contracts and protection products since 1994. For over 30 years, we’ve partnered with dealerships, finance companies, and OEMs to redefine service standards in the automotive industry.
We’re trusted, highly rated, and built on values of trust, reliability, excellence, and innovation. Our people have an ownership mentality and a passion for surpassing expectations. If you’re driven to grow, solve problems, and bring your best every day — you’ll fit right in.
About the Role As a Customer Experience & Account Manager, you will play a key role in supporting CareGard’s agents and dealers. You’ll build strong relationships, lead onboarding, address partner needs, and help drive operational excellence across the business.
What You’ll Do
Serve as the main point of contact for a portfolio of agents and dealers
Lead onboarding and support partners throughout the customer lifecycle
Resolve issues quickly and deliver an exceptional experience at every touchpoint
Collaborate with sales, accounting, claims, and operations teams to support partner needs
Assist with product launches, process improvements, and cross‑functional initiatives
Review and distribute monthly commission statements and support data accuracy
Contribute to reporting, business reviews, and performance insights
Manage the Support inbox, onboarding documentation, and marketing material requests
What Makes You a Great Fit
Experience in account management, customer success, or a client‑facing role
Excellent communication and relationship‑building skills
Highly organized, detail‑oriented, and proactive
Comfortable partnering across departments in a fast‑paced environment
Bonus: Experience in automotive, warranty, insurance, or F&I
Why Join CareGard? At CareGard, excellence is in our DNA. We cultivate a culture where initiative, accountability, innovation, and integrity aren’t just values, they’re how we show up every day.
We’re growing, we’re evolving, and we’re looking for people who:
Take ownership
Dream big
Solve problems with vision
Want to become the best version of themselves
If that sounds like you, you’ll thrive here.
Ready to Make an Impact? Join a trusted, established company that continues to innovate and redefine what great service looks like. Apply today and grow with us.
Benefits offered:
Professional Development
401(k) Company match
Health/Dental/Vision insurance
Company provided Life Insurance & Short-Term Disability
Nine Paid Holidays
Weekends off
Paid Time off
Employee Engagement & Birthday Celebrations
Pay Range: $65,000 - $80,000 depending on experience
#J-18808-Ljbffr
Who We Are CareGard Warranty Services, part of Automotive Financial Group (AFG), has been a leader in vehicle service contracts and protection products since 1994. For over 30 years, we’ve partnered with dealerships, finance companies, and OEMs to redefine service standards in the automotive industry.
We’re trusted, highly rated, and built on values of trust, reliability, excellence, and innovation. Our people have an ownership mentality and a passion for surpassing expectations. If you’re driven to grow, solve problems, and bring your best every day — you’ll fit right in.
About the Role As a Customer Experience & Account Manager, you will play a key role in supporting CareGard’s agents and dealers. You’ll build strong relationships, lead onboarding, address partner needs, and help drive operational excellence across the business.
What You’ll Do
Serve as the main point of contact for a portfolio of agents and dealers
Lead onboarding and support partners throughout the customer lifecycle
Resolve issues quickly and deliver an exceptional experience at every touchpoint
Collaborate with sales, accounting, claims, and operations teams to support partner needs
Assist with product launches, process improvements, and cross‑functional initiatives
Review and distribute monthly commission statements and support data accuracy
Contribute to reporting, business reviews, and performance insights
Manage the Support inbox, onboarding documentation, and marketing material requests
What Makes You a Great Fit
Experience in account management, customer success, or a client‑facing role
Excellent communication and relationship‑building skills
Highly organized, detail‑oriented, and proactive
Comfortable partnering across departments in a fast‑paced environment
Bonus: Experience in automotive, warranty, insurance, or F&I
Why Join CareGard? At CareGard, excellence is in our DNA. We cultivate a culture where initiative, accountability, innovation, and integrity aren’t just values, they’re how we show up every day.
We’re growing, we’re evolving, and we’re looking for people who:
Take ownership
Dream big
Solve problems with vision
Want to become the best version of themselves
If that sounds like you, you’ll thrive here.
Ready to Make an Impact? Join a trusted, established company that continues to innovate and redefine what great service looks like. Apply today and grow with us.
Benefits offered:
Professional Development
401(k) Company match
Health/Dental/Vision insurance
Company provided Life Insurance & Short-Term Disability
Nine Paid Holidays
Weekends off
Paid Time off
Employee Engagement & Birthday Celebrations
Pay Range: $65,000 - $80,000 depending on experience
#J-18808-Ljbffr