Consumer Loan Specialist - Sales Customer Service
Republic Finance, Fort Mill, SC, United States
Overview & Responsibilities
Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!
This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short‑ and long‑term disability. If this sounds like the right opportunity in the financial services industry for you, apply today!
As a Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.
About Republic Finance We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year! Our core values focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. We are dedicated to serving our customers and to giving back to our communities. Company‑wide, we participate in philanthropic efforts such as volunteer opportunities, food drives, back‑to‑school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.
Our growing company offers a bright future for our employees. We provide a clear career path and many growth opportunities for all of our team members. Our supportive culture encourages continuous improvement and goal achievement. We appreciate our employees by offering great benefits, competitive pay, and performance rewards.
Job Responsibilities
Actively seeks opportunities to originate new loan business with new and existing customers.
Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
Assists potential borrowers by explaining the loan process and answering questions regarding loan products and processing.
Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
Consistently meets or exceeds loan goals.
Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
Applies analytical skills to quickly and efficiently resolve any customer issues.
Processes insurance claims, follow‑ups, and payments daily and maintains an insurance log.
Provides excellent customer care through daily transactions, customer inquiries, and problem resolution.
Answers incoming phone calls and checks the branch’s voicemail.
Effectively builds trust with customers and internal staff by embodying and demonstrating the organization’s philosophy, including core values, company policies, operational procedures, and compliance.
Requirements
High school diploma or equivalent.
Minimum of 1 year of sales experience (e.g., retail sales, goal‑oriented or incentive based).
Professional demeanor, positive attitude, strong communication, and customer‑relations skills are a must.
Ability to work in a high‑performing, fast‑paced, goal‑oriented, team environment.
Ability to successfully navigate priorities while paying close attention to details.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable standards for criminal background, credit history, and to pass a pre‑employment drug screen.
Eligibility to obtain insurance licensing to sell voluntary insurance products (based on state department of insurance requirements).
Benefits
Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal day
401(k) + employer match
Company‑provided Life Insurance & Long‑Term Disability
Employee Assistance Program – confidential mental health support
Access to LinkedIn Learning’s library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital
Professional offices with a friendly team environment
Monthly incentive bonus pay
Internal promotions
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug‑Free Workplace.
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This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short‑ and long‑term disability. If this sounds like the right opportunity in the financial services industry for you, apply today!
As a Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.
About Republic Finance We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year! Our core values focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. We are dedicated to serving our customers and to giving back to our communities. Company‑wide, we participate in philanthropic efforts such as volunteer opportunities, food drives, back‑to‑school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.
Our growing company offers a bright future for our employees. We provide a clear career path and many growth opportunities for all of our team members. Our supportive culture encourages continuous improvement and goal achievement. We appreciate our employees by offering great benefits, competitive pay, and performance rewards.
Job Responsibilities
Actively seeks opportunities to originate new loan business with new and existing customers.
Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
Assists potential borrowers by explaining the loan process and answering questions regarding loan products and processing.
Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
Consistently meets or exceeds loan goals.
Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
Applies analytical skills to quickly and efficiently resolve any customer issues.
Processes insurance claims, follow‑ups, and payments daily and maintains an insurance log.
Provides excellent customer care through daily transactions, customer inquiries, and problem resolution.
Answers incoming phone calls and checks the branch’s voicemail.
Effectively builds trust with customers and internal staff by embodying and demonstrating the organization’s philosophy, including core values, company policies, operational procedures, and compliance.
Requirements
High school diploma or equivalent.
Minimum of 1 year of sales experience (e.g., retail sales, goal‑oriented or incentive based).
Professional demeanor, positive attitude, strong communication, and customer‑relations skills are a must.
Ability to work in a high‑performing, fast‑paced, goal‑oriented, team environment.
Ability to successfully navigate priorities while paying close attention to details.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable standards for criminal background, credit history, and to pass a pre‑employment drug screen.
Eligibility to obtain insurance licensing to sell voluntary insurance products (based on state department of insurance requirements).
Benefits
Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal day
401(k) + employer match
Company‑provided Life Insurance & Long‑Term Disability
Employee Assistance Program – confidential mental health support
Access to LinkedIn Learning’s library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital
Professional offices with a friendly team environment
Monthly incentive bonus pay
Internal promotions
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug‑Free Workplace.
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