Centralized Manufacturer Relations Associate
Bish's RV, Inc., Meridian, ID, United States
Description
The Centralized Warranty / Manufacturer Relations Associate ensures accurate, timely, and complete warranty claim documentation across all Bish’s RV locations. This role is responsible for validating unit information, reviewing warranty eligibility, organizing documentation and photos, and supporting the flow of information between technicians, service teams, and manufacturers.
Job Details This role is responsible for validating unit information, reviewing warranty eligibility, organizing documentation and photos, and supporting the flow of information between technicians, service teams, and manufacturers. You will play a key role in reducing claim errors, increasing processing speed, and maintaining organized, high-quality warranty records that support strong vendor relationships and operational efficiency. Pay range: $18+ depending on performance and experience.
Key Objectives
Ensure accuracy and completeness of all warranty claim documentation, unit details, and repair authorizations
Support smooth claim processing by partnering with technicians, service advisors, centralized warranty leadership, and dealership teams
Maintain organized, accessible, and compliant documentation within the service management system
Provide consistent, professional communication with internal departments and manufacturer partners
Contribute to a high-performing, team-based environment that delivers fast, reliable warranty support to all locations
Responsibilities
Verify RV unit information, warranty dates, repair details, and technician submissions for accuracy
Update, track, and document warranty claim statuses to support timely processing
Enter repair authorizations, additional claim information, and supporting details into the warranty/service system
Upload, organize, and maintain all photos, documents, and warranty records in the appropriate system folders
Communicate with dealership Service, Parts, Sales, and store leadership teams to clarify missing or incorrect information
Collaborate daily with the centralized warranty team to ensure consistency, efficiency, and alignment with warranty standards
Assist with general administrative duties as needed to support the department
What You’ll Bring
Previous administrative, data entry, service department, or warranty experience preferred (optional—add if desired). Strong attention to detail and accuracy in data entry and documentation
Excellent written and verbal communication skills
Confidence communicating via phone, email, and Microsoft Teams
Ability to work independently while contributing to a collaborative team environment
Strong computer proficiency and comfort navigating multiple systems
Working knowledge of Microsoft Word, Excel, and file management
Ability to stay organized and focused in a fast-paced environment
Adaptability, willingness to learn, and a positive, professional attitude
Neat, clean, and professional appearance
Ability to pass a background and drug test
Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
Must have Manufacturer warranty experience
Who We Are Bish’s RV is one of the largest family‑owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding, and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in time and effort to achieve them. We are a goal‑driven company with a high‑performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.
Perks
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K matching
Employee discounts
Company‑paid life insurance
Gym membership reimbursement
Opportunities for advancement
Access to partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products
RV Borrowing Program
Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
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Job Details This role is responsible for validating unit information, reviewing warranty eligibility, organizing documentation and photos, and supporting the flow of information between technicians, service teams, and manufacturers. You will play a key role in reducing claim errors, increasing processing speed, and maintaining organized, high-quality warranty records that support strong vendor relationships and operational efficiency. Pay range: $18+ depending on performance and experience.
Key Objectives
Ensure accuracy and completeness of all warranty claim documentation, unit details, and repair authorizations
Support smooth claim processing by partnering with technicians, service advisors, centralized warranty leadership, and dealership teams
Maintain organized, accessible, and compliant documentation within the service management system
Provide consistent, professional communication with internal departments and manufacturer partners
Contribute to a high-performing, team-based environment that delivers fast, reliable warranty support to all locations
Responsibilities
Verify RV unit information, warranty dates, repair details, and technician submissions for accuracy
Update, track, and document warranty claim statuses to support timely processing
Enter repair authorizations, additional claim information, and supporting details into the warranty/service system
Upload, organize, and maintain all photos, documents, and warranty records in the appropriate system folders
Communicate with dealership Service, Parts, Sales, and store leadership teams to clarify missing or incorrect information
Collaborate daily with the centralized warranty team to ensure consistency, efficiency, and alignment with warranty standards
Assist with general administrative duties as needed to support the department
What You’ll Bring
Previous administrative, data entry, service department, or warranty experience preferred (optional—add if desired). Strong attention to detail and accuracy in data entry and documentation
Excellent written and verbal communication skills
Confidence communicating via phone, email, and Microsoft Teams
Ability to work independently while contributing to a collaborative team environment
Strong computer proficiency and comfort navigating multiple systems
Working knowledge of Microsoft Word, Excel, and file management
Ability to stay organized and focused in a fast-paced environment
Adaptability, willingness to learn, and a positive, professional attitude
Neat, clean, and professional appearance
Ability to pass a background and drug test
Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
Must have Manufacturer warranty experience
Who We Are Bish’s RV is one of the largest family‑owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding, and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in time and effort to achieve them. We are a goal‑driven company with a high‑performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.
Perks
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K matching
Employee discounts
Company‑paid life insurance
Gym membership reimbursement
Opportunities for advancement
Access to partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products
RV Borrowing Program
Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
#J-18808-Ljbffr