DIRECTOR OF COMMUNICATIONS
Compass Group USA, Charlotte, NC, United States
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary Canteen is seeking a polished, engaged, energetic Director of Communications to join our Charlotte based leadership team. The Director of Communications leads the strategic development, execution, and performance of integrated communications across Canteen's corporate and field organization. This role is responsible for shaping a cohesive narrative that strengthens associate engagement, elevates brand storytelling, crisis management, and aligns communications with business priorities. Accurate, clear, consistent communication aligned with business priorities is a must.
As Director of Communications, you play a critical role in supporting business priorities, strengthening associate engagement, and driving clarity and consistency across corporate and field teams nationwide. You will shape how our story is told—elevating communications to better connect, align, and inspire thousands of associates.
This is a high-impact role with the opportunity to elevate communications at scale within a complex, fast-moving organization, partnering directly with senior leadership to deliver clear, effective, and influential messaging.
Key Responsibilities
Strategic Communications Leadership
Develop and execute a comprehensive internal and external communications strategy aligned with Canteen’s business goals
Serve as a strategic advisor to executive leadership on messaging, positioning, and organizational communications
Ensure consistent voice, tone, and narrative across all platforms and audiences
Associate Engagement & Internal Communications
Lead all communications to Canteen associates across corporate and field environments
Design and implement engagement campaigns that inform, inspire, and connect associates to the business
Implement, define strategy, and execute associate recognition programs that reinforce culture, performance, and values
Brand Storytelling & Content Strategy
Own Canteen’s associate-facing content strategy, including editorial planning and channel optimization to ensure a consistent narrative and leadership visibility is known to all associates.
Elevate and articulate the Canteen brand through compelling storytelling
Ensure alignment with Compass Group brand standards and messaging frameworks
Executive Communications
Develop executive profiles and thought leadership platforms
Lead and develop C-suite communications including speeches, scripts, and key messaging
Prepare leaders for internal and external engagements
Campaigns, Programs & Execution Oversight
Provide strategic direction for communication campaigns, initiatives, and events, ensuring alignment and integration across channels
Oversee execution, ensuring timelines, quality, and consistency
Ensure communication plans are in place for key business initiatives, leadership events and enterprise programs.
Qualifications
Bachelor’s degree in communications, corporate communications, marketing, or related field
10+ years of progressive communications experience, preferably within the food industry, managing a complex, multi-site organization
Proven experience supporting executive leadership and managing high-visibility communications
Strong expertise in internal communications, content strategy, and brand storytelling
Experience in crisis communications and public relations
Exceptional writing, editing, and storytelling skills
Ability to influence and collaborate across all levels of the organization
Experience within hospitality, foodservice, retail, or similarly distributed workforce
Apply to Canteen today!
Canteen is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Medical
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
#J-18808-Ljbffr
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary Canteen is seeking a polished, engaged, energetic Director of Communications to join our Charlotte based leadership team. The Director of Communications leads the strategic development, execution, and performance of integrated communications across Canteen's corporate and field organization. This role is responsible for shaping a cohesive narrative that strengthens associate engagement, elevates brand storytelling, crisis management, and aligns communications with business priorities. Accurate, clear, consistent communication aligned with business priorities is a must.
As Director of Communications, you play a critical role in supporting business priorities, strengthening associate engagement, and driving clarity and consistency across corporate and field teams nationwide. You will shape how our story is told—elevating communications to better connect, align, and inspire thousands of associates.
This is a high-impact role with the opportunity to elevate communications at scale within a complex, fast-moving organization, partnering directly with senior leadership to deliver clear, effective, and influential messaging.
Key Responsibilities
Strategic Communications Leadership
Develop and execute a comprehensive internal and external communications strategy aligned with Canteen’s business goals
Serve as a strategic advisor to executive leadership on messaging, positioning, and organizational communications
Ensure consistent voice, tone, and narrative across all platforms and audiences
Associate Engagement & Internal Communications
Lead all communications to Canteen associates across corporate and field environments
Design and implement engagement campaigns that inform, inspire, and connect associates to the business
Implement, define strategy, and execute associate recognition programs that reinforce culture, performance, and values
Brand Storytelling & Content Strategy
Own Canteen’s associate-facing content strategy, including editorial planning and channel optimization to ensure a consistent narrative and leadership visibility is known to all associates.
Elevate and articulate the Canteen brand through compelling storytelling
Ensure alignment with Compass Group brand standards and messaging frameworks
Executive Communications
Develop executive profiles and thought leadership platforms
Lead and develop C-suite communications including speeches, scripts, and key messaging
Prepare leaders for internal and external engagements
Campaigns, Programs & Execution Oversight
Provide strategic direction for communication campaigns, initiatives, and events, ensuring alignment and integration across channels
Oversee execution, ensuring timelines, quality, and consistency
Ensure communication plans are in place for key business initiatives, leadership events and enterprise programs.
Qualifications
Bachelor’s degree in communications, corporate communications, marketing, or related field
10+ years of progressive communications experience, preferably within the food industry, managing a complex, multi-site organization
Proven experience supporting executive leadership and managing high-visibility communications
Strong expertise in internal communications, content strategy, and brand storytelling
Experience in crisis communications and public relations
Exceptional writing, editing, and storytelling skills
Ability to influence and collaborate across all levels of the organization
Experience within hospitality, foodservice, retail, or similarly distributed workforce
Apply to Canteen today!
Canteen is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Medical
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
#J-18808-Ljbffr