Multifamily Customer Engagement Lead Associate
Fannie Mae, Washington, District of Columbia, United States
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.
Job Description As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.
THE IMPACT YOU WILL MAKE Responsibilities
Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
Identify executives, managers, and team members to support customer relationships.
Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
Provide support for operational activities.
Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization.
Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division.
Minimum Required Experience
4 years relevant experience
Desired Experience
Bachelor’s degree or equivalent
Multifamily experience and/or real estate industry knowledge
Experience in risk assessment and management, including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
Ability to effectively collaborate with cross-functional partners to achieve shared goals
Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency
Strong relationship management skills, including engaging and managing stakeholders, customers and vendors, and building trusted professional partnerships
Proven ability to gather accurate information, translate complex concepts and deliver clear, well-informed answers to key questions
Strong influencing skills including negotiating, persuasion, meeting facilitation, and conflict resolution
Proven experience leading planning and change management initiatives to successfully achieve strategic objectives
Strong business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking
Experience managing project plans, resources, and people to ensure successful project completion
Strong presentation skills with the ability to communicate information and ideas to an audience in a way that is engaging and easy to understand
Experience preparing documentation and analytical reporting to support analysis, data discovery, and decision-making using tools such as Crystal Reports, Excel, or SSRS
Skilled in Mural
Experience using Salesforce CRM
Skilled in Excel
Multifamily Customer Engagement - Customer and Partner Management - Lead Associate Target Pay Range: $109,000 - $142,000 a year
Hybrid
Qualifications Education:
Bachelor's Level Degree (Required)
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.
Requisition Compensation
109000 to 142000
#J-18808-Ljbffr
Job Description As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.
THE IMPACT YOU WILL MAKE Responsibilities
Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
Identify executives, managers, and team members to support customer relationships.
Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
Provide support for operational activities.
Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization.
Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division.
Minimum Required Experience
4 years relevant experience
Desired Experience
Bachelor’s degree or equivalent
Multifamily experience and/or real estate industry knowledge
Experience in risk assessment and management, including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
Ability to effectively collaborate with cross-functional partners to achieve shared goals
Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency
Strong relationship management skills, including engaging and managing stakeholders, customers and vendors, and building trusted professional partnerships
Proven ability to gather accurate information, translate complex concepts and deliver clear, well-informed answers to key questions
Strong influencing skills including negotiating, persuasion, meeting facilitation, and conflict resolution
Proven experience leading planning and change management initiatives to successfully achieve strategic objectives
Strong business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking
Experience managing project plans, resources, and people to ensure successful project completion
Strong presentation skills with the ability to communicate information and ideas to an audience in a way that is engaging and easy to understand
Experience preparing documentation and analytical reporting to support analysis, data discovery, and decision-making using tools such as Crystal Reports, Excel, or SSRS
Skilled in Mural
Experience using Salesforce CRM
Skilled in Excel
Multifamily Customer Engagement - Customer and Partner Management - Lead Associate Target Pay Range: $109,000 - $142,000 a year
Hybrid
Qualifications Education:
Bachelor's Level Degree (Required)
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.
Requisition Compensation
109000 to 142000
#J-18808-Ljbffr