Senior Salesforce Administrator
Optimizely, Austin, TX, United States
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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction Optimizely is seeking a Senior Salesforce Administrator who will report to the Director of Business Enablement, Information Technology. This role will primarily work with the Sales Operations team as well as other departmental system administrators of enterprise software applications. This role will ensure that Optimizely’s Salesforce instance is both scalable and meeting the needs of the business operations. You will have extensive experience designing and implementing enterprise features in Salesforce. You will collaborate with sales operations managers, business systems analysts, and system admins to design and implement solutions to business problems. You will champion the best practice usage of the system and its integrations with other systems like Salesforce RCA/RCB,CPQ,NetSuite,RightRev,DocuSign,Marketo.
Job Responsibilities
Work closely with business analysts and sales operations managers relating to changes in integrations for projects related to enterprise systems, integrations, processes, change control, and operations
Work closely with business analysts and sales operations managers in solution sessions to understand requirements, find common ground, and evaluate acceptable solutions
Create and maintain documentation on enterprise systems and satellite system integrations
Create/update and maintain documentation in partnership with cross-departmental teams related to process and operations when related to specific work
Collaborate with business analysts and sales operations managers to develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
Identify gaps in process, operations, and systems
Understand data flows between enterprise systems
Develop and maintain trust cross-departmentally
Research and recommend emerging technology to the business and system owners
Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available
Log and track work in a structured ticketing system (Jira) and manages changes sets in accordance with best practices
Maintain focus on agreed upon work
Clear communication of risk and impact when making change
Ability to balance fixes and improvements
Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again
Problem solving mindset (we do not look to blame, but to prevent future mistakes)
You create your own experiments to find solutions or answer questions or your do research to find answers
Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing
Maintain intellectual and emotional curiosity
Self-managed work/personal life balance
Diplomacy, negotiation, and development of complex relationships
Strong communication skills - verbal, written, and listening
Fair, objective, and data-driven in decision making
Mentor less experienced co-workers whether informally or formally
Set example of decision making, goal setting, and communication cadence
Break down deliverables into smaller parts for teams executing on projects
Pursue and maintain professional certification for key technologies and domain capabilities
Collaborate in backlog of work for Sales Operations, Enterprise Project Management, IT, and other groups as appropriate
Maintain knowledge of current platform capabilities and vendor roadmap
Desired Knowledge, Skills, and Experience Required:
3+ years in administrating Salesforce
2+ years in practice of Apex code
Salesforce certifications as Administrator . Bonus: Platform Developer certification
Knowledge of Salesforce platform limits, order of execution, data storage impacts, and sharing and visibility Solid knowledge of Agile development methodologies
Experience with Sales Cloud, Service Cloud, CPQ, &Communities Knowledgeand Experience
Practice of “configuration before code” mindset to minimize cost and complexity and maximize scalability
Experience designing or building Salesforce integrations with third-party applications
Ability to create webhooks and work with API
Bonus Experience-Related educational degree or certificates
ITIL Service Delivery; Agile methodology certifications
Public presentations of your work: speaking at conferences, articles published, book author
Atlassian, BSA, PM, Microsoft, Google, and/or other IT related certifications
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction Optimizely is seeking a Senior Salesforce Administrator who will report to the Director of Business Enablement, Information Technology. This role will primarily work with the Sales Operations team as well as other departmental system administrators of enterprise software applications. This role will ensure that Optimizely’s Salesforce instance is both scalable and meeting the needs of the business operations. You will have extensive experience designing and implementing enterprise features in Salesforce. You will collaborate with sales operations managers, business systems analysts, and system admins to design and implement solutions to business problems. You will champion the best practice usage of the system and its integrations with other systems like Salesforce RCA/RCB,CPQ,NetSuite,RightRev,DocuSign,Marketo.
Job Responsibilities
Work closely with business analysts and sales operations managers relating to changes in integrations for projects related to enterprise systems, integrations, processes, change control, and operations
Work closely with business analysts and sales operations managers in solution sessions to understand requirements, find common ground, and evaluate acceptable solutions
Create and maintain documentation on enterprise systems and satellite system integrations
Create/update and maintain documentation in partnership with cross-departmental teams related to process and operations when related to specific work
Collaborate with business analysts and sales operations managers to develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
Identify gaps in process, operations, and systems
Understand data flows between enterprise systems
Develop and maintain trust cross-departmentally
Research and recommend emerging technology to the business and system owners
Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available
Log and track work in a structured ticketing system (Jira) and manages changes sets in accordance with best practices
Maintain focus on agreed upon work
Clear communication of risk and impact when making change
Ability to balance fixes and improvements
Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again
Problem solving mindset (we do not look to blame, but to prevent future mistakes)
You create your own experiments to find solutions or answer questions or your do research to find answers
Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing
Maintain intellectual and emotional curiosity
Self-managed work/personal life balance
Diplomacy, negotiation, and development of complex relationships
Strong communication skills - verbal, written, and listening
Fair, objective, and data-driven in decision making
Mentor less experienced co-workers whether informally or formally
Set example of decision making, goal setting, and communication cadence
Break down deliverables into smaller parts for teams executing on projects
Pursue and maintain professional certification for key technologies and domain capabilities
Collaborate in backlog of work for Sales Operations, Enterprise Project Management, IT, and other groups as appropriate
Maintain knowledge of current platform capabilities and vendor roadmap
Desired Knowledge, Skills, and Experience Required:
3+ years in administrating Salesforce
2+ years in practice of Apex code
Salesforce certifications as Administrator . Bonus: Platform Developer certification
Knowledge of Salesforce platform limits, order of execution, data storage impacts, and sharing and visibility Solid knowledge of Agile development methodologies
Experience with Sales Cloud, Service Cloud, CPQ, &Communities Knowledgeand Experience
Practice of “configuration before code” mindset to minimize cost and complexity and maximize scalability
Experience designing or building Salesforce integrations with third-party applications
Ability to create webhooks and work with API
Bonus Experience-Related educational degree or certificates
ITIL Service Delivery; Agile methodology certifications
Public presentations of your work: speaking at conferences, articles published, book author
Atlassian, BSA, PM, Microsoft, Google, and/or other IT related certifications
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr