Resident Care Director
The Phoenix at Opelika, Mayfield, KY, United States
The Bungalows at Mayfield
RELATIONSHIP
The Resident Care Director reports directly to the Executive Director.
PURPOSE Resident Care Director The Resident Care Director is responsible for providing overall leadership and management of the health and well‑being of the residents within the community. Responsible for facilitating resident care in‑services and the completion of Personalized Service Plans. Responsibilities include but are not limited to all clinical programs, quality assurance and regulatory compliance; assisting in the training and on‑boarding of resident care associates and medication technicians.
PRINCIPLE DUTIES AND RESPONSIBILITIES Resident Care
Identifies ongoing needs and services of residents through the assessment / Personalized Service Plan (PSP) process
Ensures proper follow through and documentation for residents with a change in condition
Completion of the Wellness Evaluation & Assessment and PSP at the time of move‑in, semiannually (per state regulations) and with any change in status
Completes monthly wellness visits and PSP to accurately reflect the resident on a monthly basis
Partners with other department directors to identify, review, discuss potential changes in service / medication levels
Informs the Executive Director of any changes in medication or service level that may result in a higher tier level or potential move‑out
Ensures weights and vital signs are obtained monthly for each resident prior to completion of monthly wellness visit
Contacts resident’s attending physician when necessary and or upon family request
Maintains Wellness files according to Phoenix policy, federal and state guidelines
Maintains wellness supplies for the community emergency kits
Oversee the monitoring of each resident’s medication and treatment profile to ensure each medication and treatment is administered as ordered and documented accurately
Accurately and promptly transcribes physicians orders MAR/TAR (Medication Administration Record /Treatment Administration Record) to include initials, date and time noted and date faxed to pharmacy
Completes MAR/TAR audit each month
Demonstrates and knowledgeable of the Six (6) Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse
Monitors the Medication Room, med charts, treatment carts for neatness, cleanliness, availability of medications and expired medications
Sales
Identifies and executes needed collaborations to enhance communities’ service provision and marketing efforts with regional and corporate operations teams. Participates in outside committees and organizations relevant to Resident Care and Alzheimer’s/dementia care
Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders
Provides assistance to the Community Engagement Director, Executive Director and department managers with particular attention to the medical, legal, financial and business communities who may influence the senior market
Partner with the Marketing & Sales team to ensure all the required items are listed on the move‑in physician’s report and/ or order this may include contacting the physician’s office directly to clearly communicate and explain what items are needed on the forms
Structure
Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities, pricing strategies, and program differentiation and implementation
Monitors each resident’s medication and treatment profile at a minimum monthly to ensure each medication and treatment is administered as ordered and documented accurately
Reviews for accuracy and compliance, all physician orders at time of move‑in and monthly thereafter
Checks controlled substance declining inventory sheets to ensure they are accurately completed and reflect the correct amount of narcotics available, at a minimum twice a week
Acts as a liaison with pharmacy to ensure effective services for our residents
Checks accuracy and labeling for all medications delivered from the pharmacy. Follows up directly with the pharmacy for any identified issues or concerns
Completes Medication Error Analysis report monthly and report out finding according to Phoenix policy
Follows all processes for management of preferred pharmacy provider
Actively participates in risk management programs
Daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid
Completes clinical associate staffing and scheduling according to the operational and budgetary guidelines
Communication
Ensures residents and families are educated about residents’ rights
Creates and maintains a warm professional environment
Assures that all staff is fully informed on the answers to the most frequently asked questions by residents, families, and prospective families
Facilitates regularly scheduled meetings with department heads and associates
Manages appropriate communications to Executive Director
Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population
Acts as liaison for ancillary support services to ensure visits are made as scheduled or prescribed and prompt communication between associates and ancillary service provider
Acts as a liaison for pharmacy services to ensure effective services for residents
Compliance/Safety
Ensures compliance with state assisted living regulations
Submit all state reportable incidents to Clinical Support Specialist and VP of Risk
Ensures compliance with all state and federal regulations (i.e. OSHA nurse practice acts, etc.)and Phoenix standards as it pertains to clinical care
Understands and practices the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks and hazardous chemicals immediately
Oversees community risk management program
Responsible for collecting, analyzing, and Reporting Phoenix clinical indicators monthly and if necessary, participate in the development and implementation of a community improvement plan
Partner with the Executive Director and other community associates to analyze and maintain all resident and associate safety
Partners with pharmacy consultant to provide optimal pharmaceutical services to residents
Responsible for infection control programming
Responsible for the safe and efficient distribution / administration of injections, nebulizers, medications and moderate wounds care per state / provincial regulations
Acts as Lead in an emergency (e.g. elopement, fire, disaster, etc.) according to the chain of authority identified in the community disaster plan
Problem Solving/ Decision Making
Provides Resident Care/clinical expertise to the community to aid in problem solving and making decisions
Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.
Requirements EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION Resident Care Director
Education: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
2 – 5 years department management experience in senior living/skilled nursing as well as demonstrated supervisory and management skills
Must have demonstrated Leadership capabilities
Multi-department experience strongly recommended
Extensive knowledge and experience in Assisted Living industry and Dementia care
SKILLS AND ABILITIES
Understanding of infection control procedures
Demonstrated ability to schedule, orientate and train staff
Proficient in using MS Office
Understands and able to implement Personalized Service Plans
Understands advanced directives and end-of-life care
Understands and embraces the assisted living philosophy
Understands nursing function in assisted living, quality of care and quality of life objectives
Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
Is proficient in time management skills and adherence to deadlines
Has exceptional grammar and documentation skills
Understands basic concepts of risk management
PHYSICAL REQUIREMENTS In an 8 hour workday, associate may stand / walk:
Hours at one time: 0 - 2
Total hours/ day: 4 – 6
In an 8 hour workday, associate may sit:
Hours at one time: 0 - 2
Total hours/ day: 2 – 4
In an 8 hour workday, associate may drive:
30-60 minutes, 1 - 2 times a week
Associate will support / assist: (Maximum lbs)
Frequency: 50 lbs
Occasionally: 150 lbs
Associate will lift / carry (Maximum lbs)
Frequency: 40 lbs
Occasionally: 70 lbs
Height of lift: 3 – 4 feet
Distance of carry: 30 yards
Associate will use hands for repetitive:
Simple grasping, pushing, and pulling, fine manipulation
Associate should be able to:
Bend: Frequently
Squat: Frequently
Kneel: Frequently
Climb:Frequently
Reach:Occasionally, 3 feet
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PURPOSE Resident Care Director The Resident Care Director is responsible for providing overall leadership and management of the health and well‑being of the residents within the community. Responsible for facilitating resident care in‑services and the completion of Personalized Service Plans. Responsibilities include but are not limited to all clinical programs, quality assurance and regulatory compliance; assisting in the training and on‑boarding of resident care associates and medication technicians.
PRINCIPLE DUTIES AND RESPONSIBILITIES Resident Care
Identifies ongoing needs and services of residents through the assessment / Personalized Service Plan (PSP) process
Ensures proper follow through and documentation for residents with a change in condition
Completion of the Wellness Evaluation & Assessment and PSP at the time of move‑in, semiannually (per state regulations) and with any change in status
Completes monthly wellness visits and PSP to accurately reflect the resident on a monthly basis
Partners with other department directors to identify, review, discuss potential changes in service / medication levels
Informs the Executive Director of any changes in medication or service level that may result in a higher tier level or potential move‑out
Ensures weights and vital signs are obtained monthly for each resident prior to completion of monthly wellness visit
Contacts resident’s attending physician when necessary and or upon family request
Maintains Wellness files according to Phoenix policy, federal and state guidelines
Maintains wellness supplies for the community emergency kits
Oversee the monitoring of each resident’s medication and treatment profile to ensure each medication and treatment is administered as ordered and documented accurately
Accurately and promptly transcribes physicians orders MAR/TAR (Medication Administration Record /Treatment Administration Record) to include initials, date and time noted and date faxed to pharmacy
Completes MAR/TAR audit each month
Demonstrates and knowledgeable of the Six (6) Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse
Monitors the Medication Room, med charts, treatment carts for neatness, cleanliness, availability of medications and expired medications
Sales
Identifies and executes needed collaborations to enhance communities’ service provision and marketing efforts with regional and corporate operations teams. Participates in outside committees and organizations relevant to Resident Care and Alzheimer’s/dementia care
Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders
Provides assistance to the Community Engagement Director, Executive Director and department managers with particular attention to the medical, legal, financial and business communities who may influence the senior market
Partner with the Marketing & Sales team to ensure all the required items are listed on the move‑in physician’s report and/ or order this may include contacting the physician’s office directly to clearly communicate and explain what items are needed on the forms
Structure
Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities, pricing strategies, and program differentiation and implementation
Monitors each resident’s medication and treatment profile at a minimum monthly to ensure each medication and treatment is administered as ordered and documented accurately
Reviews for accuracy and compliance, all physician orders at time of move‑in and monthly thereafter
Checks controlled substance declining inventory sheets to ensure they are accurately completed and reflect the correct amount of narcotics available, at a minimum twice a week
Acts as a liaison with pharmacy to ensure effective services for our residents
Checks accuracy and labeling for all medications delivered from the pharmacy. Follows up directly with the pharmacy for any identified issues or concerns
Completes Medication Error Analysis report monthly and report out finding according to Phoenix policy
Follows all processes for management of preferred pharmacy provider
Actively participates in risk management programs
Daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid
Completes clinical associate staffing and scheduling according to the operational and budgetary guidelines
Communication
Ensures residents and families are educated about residents’ rights
Creates and maintains a warm professional environment
Assures that all staff is fully informed on the answers to the most frequently asked questions by residents, families, and prospective families
Facilitates regularly scheduled meetings with department heads and associates
Manages appropriate communications to Executive Director
Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population
Acts as liaison for ancillary support services to ensure visits are made as scheduled or prescribed and prompt communication between associates and ancillary service provider
Acts as a liaison for pharmacy services to ensure effective services for residents
Compliance/Safety
Ensures compliance with state assisted living regulations
Submit all state reportable incidents to Clinical Support Specialist and VP of Risk
Ensures compliance with all state and federal regulations (i.e. OSHA nurse practice acts, etc.)and Phoenix standards as it pertains to clinical care
Understands and practices the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks and hazardous chemicals immediately
Oversees community risk management program
Responsible for collecting, analyzing, and Reporting Phoenix clinical indicators monthly and if necessary, participate in the development and implementation of a community improvement plan
Partner with the Executive Director and other community associates to analyze and maintain all resident and associate safety
Partners with pharmacy consultant to provide optimal pharmaceutical services to residents
Responsible for infection control programming
Responsible for the safe and efficient distribution / administration of injections, nebulizers, medications and moderate wounds care per state / provincial regulations
Acts as Lead in an emergency (e.g. elopement, fire, disaster, etc.) according to the chain of authority identified in the community disaster plan
Problem Solving/ Decision Making
Provides Resident Care/clinical expertise to the community to aid in problem solving and making decisions
Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.
Requirements EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION Resident Care Director
Education: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
2 – 5 years department management experience in senior living/skilled nursing as well as demonstrated supervisory and management skills
Must have demonstrated Leadership capabilities
Multi-department experience strongly recommended
Extensive knowledge and experience in Assisted Living industry and Dementia care
SKILLS AND ABILITIES
Understanding of infection control procedures
Demonstrated ability to schedule, orientate and train staff
Proficient in using MS Office
Understands and able to implement Personalized Service Plans
Understands advanced directives and end-of-life care
Understands and embraces the assisted living philosophy
Understands nursing function in assisted living, quality of care and quality of life objectives
Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
Is proficient in time management skills and adherence to deadlines
Has exceptional grammar and documentation skills
Understands basic concepts of risk management
PHYSICAL REQUIREMENTS In an 8 hour workday, associate may stand / walk:
Hours at one time: 0 - 2
Total hours/ day: 4 – 6
In an 8 hour workday, associate may sit:
Hours at one time: 0 - 2
Total hours/ day: 2 – 4
In an 8 hour workday, associate may drive:
30-60 minutes, 1 - 2 times a week
Associate will support / assist: (Maximum lbs)
Frequency: 50 lbs
Occasionally: 150 lbs
Associate will lift / carry (Maximum lbs)
Frequency: 40 lbs
Occasionally: 70 lbs
Height of lift: 3 – 4 feet
Distance of carry: 30 yards
Associate will use hands for repetitive:
Simple grasping, pushing, and pulling, fine manipulation
Associate should be able to:
Bend: Frequently
Squat: Frequently
Kneel: Frequently
Climb:Frequently
Reach:Occasionally, 3 feet
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