Online EdTech Specialist
Inside Higher Ed, Albany, GA, United States
Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.
Job Title: Online EdTech Specialist
Location: Albany State Rec. Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 295639
Job Summary The Online Ed Tech Specialist supports faculty and students in the effective use of learning technologies for online and hybrid instruction. The position serves as a key connection between LMS administration, distance learning helpdesk services, and faculty and student training and outreach efforts. Reporting within LMS Administration, this role provides frontline technical and instructional technology support, assists with LMS operations and instructional multimedia resources, and supports accessibility, quality assurance, and user training to promote effective online learning delivery. Sponsorship is not available for this position.
Responsibilities
Serves as a point of contact for distance learning helpdesk support.
Support campus outreach for distance learning through participation in open houses, orientations, and related events.
Provide technical support to faculty and students for LMS and instructional technologies.
Develop and deliver trainings and materials.
Assist with instructional multimedia support for online learning environments.
Perform quality assurance and accessibility for LMS courses.
Support LMS administration through testing, implementation, and coordination of instructional technologies.
Execute additional tasks in support of departmental operations.
Required Qualifications
Associate's degree or equivalent combination of postsecondary coursework in Instructional Technology, Computer Science, business, or related field.
One year of experience in online learning environments.
One year of experience using productivity, multimedia, and Edtech tools.
Preferred Qualifications
Bachelor's degree in Instructional Technology, Computer Science, Business, or related field.
Experience with helpdesk and ticketing systems.
Experience with instructional multimedia and video management tools.
Knowledge, Skills, & Abilities Knowledge
Knowledge of learning management systems and online learning strategies.
Knowledge of helpdesk customer service practices.
Knowledge of instructional technology and quality online course design.
Skills
Skill in presentation and training.
Skill in oral and written communication.
Skill in use of multimedia and educational technology tools.
Abilities
Ability to prioritize and manage support requests and projects.
Ability to assist end users with help requests.
Ability to create accessible and user-friendly training and support documentation.
Contact Information For more information or questions about a job posting, please contact the Office of Human Resources at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call the USG Service Desk at (877) 251-2644, or by email at support@usg.edu.
USG Core Values
Integrity
Excellence
Accountability
Respect
Institutional Values
Excellence – We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.
Respect – We are directed by tenets of ethics, treating others with courteous regard, and being civil in our interactions.
Community – We strive to build community and value a good mindset.
Teamwork – We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.
Learning – We cultivate a practice of global pedagogies in a learning environment.
Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.
Certain positions may also require the selected candidate to submit to or have:
a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
a motor vehicle report for positions that require driving an Albany State University vehicle
a successful pre-employment drug test
Equal Employment Opportunity Albany State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, working, and studying. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the ASU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the ASU community. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.
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Job Title: Online EdTech Specialist
Location: Albany State Rec. Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 295639
Job Summary The Online Ed Tech Specialist supports faculty and students in the effective use of learning technologies for online and hybrid instruction. The position serves as a key connection between LMS administration, distance learning helpdesk services, and faculty and student training and outreach efforts. Reporting within LMS Administration, this role provides frontline technical and instructional technology support, assists with LMS operations and instructional multimedia resources, and supports accessibility, quality assurance, and user training to promote effective online learning delivery. Sponsorship is not available for this position.
Responsibilities
Serves as a point of contact for distance learning helpdesk support.
Support campus outreach for distance learning through participation in open houses, orientations, and related events.
Provide technical support to faculty and students for LMS and instructional technologies.
Develop and deliver trainings and materials.
Assist with instructional multimedia support for online learning environments.
Perform quality assurance and accessibility for LMS courses.
Support LMS administration through testing, implementation, and coordination of instructional technologies.
Execute additional tasks in support of departmental operations.
Required Qualifications
Associate's degree or equivalent combination of postsecondary coursework in Instructional Technology, Computer Science, business, or related field.
One year of experience in online learning environments.
One year of experience using productivity, multimedia, and Edtech tools.
Preferred Qualifications
Bachelor's degree in Instructional Technology, Computer Science, Business, or related field.
Experience with helpdesk and ticketing systems.
Experience with instructional multimedia and video management tools.
Knowledge, Skills, & Abilities Knowledge
Knowledge of learning management systems and online learning strategies.
Knowledge of helpdesk customer service practices.
Knowledge of instructional technology and quality online course design.
Skills
Skill in presentation and training.
Skill in oral and written communication.
Skill in use of multimedia and educational technology tools.
Abilities
Ability to prioritize and manage support requests and projects.
Ability to assist end users with help requests.
Ability to create accessible and user-friendly training and support documentation.
Contact Information For more information or questions about a job posting, please contact the Office of Human Resources at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call the USG Service Desk at (877) 251-2644, or by email at support@usg.edu.
USG Core Values
Integrity
Excellence
Accountability
Respect
Institutional Values
Excellence – We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.
Respect – We are directed by tenets of ethics, treating others with courteous regard, and being civil in our interactions.
Community – We strive to build community and value a good mindset.
Teamwork – We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.
Learning – We cultivate a practice of global pedagogies in a learning environment.
Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.
Certain positions may also require the selected candidate to submit to or have:
a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
a motor vehicle report for positions that require driving an Albany State University vehicle
a successful pre-employment drug test
Equal Employment Opportunity Albany State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, working, and studying. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the ASU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the ASU community. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.
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