VP, Executive Medical Director of Operations
Nahse, Denver, CO, United States
VP, Executive Medical Director of Operations
The total FTE allocated for this role is 0.8-0.9 Administrative and 0.1-0.2 Clinical FTE. Compensation range for this role will be $609,066 - $744,414.
Due date for application is Friday, 4/3.
Please submit a CV and letter of intent.
1-2 page letter of intent outlining why you are interested in this position, the strengths you bring, and your vision and opportunities you see in this space.
REPORTS TO CPMG Executive Medical Director
JOB SUMMARY Reporting directly to the Market Executive Medical Director (EMD), the "VP, Executive Medical Director of Operations" collaborates with the Market "VP, Ambulatory Operations." This collaboration will have joint accountability over Market ambulatory care and operations. Additionally, the position will oversee the creation and sustainability of clinical practice, sustainability of our business, and assurance of optimal, culturally responsive, and high-quality care for our members, all in alignment with the Enterprise strategic goals.
In collaboration with the "VP, Ambulatory Operations", the position will ensure that clinical operations meet all Market strategic goals related to quality, affordability, experience, equity, and growth. Given that the EMD and Medical Group have responsibility for controlling inappropriate and unnecessary medical costs, managing total cost of care will be a major responsibility for the position. Oversight for quality and effectiveness along the continuum of care, in consultation with clinician advisors, hospitalists and others, will be essential. Leading as One Enterprise is imperative in this work, so coordination with other Markets through the KP Medical Foundation strategic vision will be crucial.
Primary accountability will also include operational effectiveness and facilitation of sharing best practices among service lines, departments, medical centers, practice sites, other care facilities and home care. Other accountabilities include the evaluation and deployment of optimal care delivery models as well as identification, alignment, and execution of evidence-based practices. Specific areas of focus and oversight include care delivery service planning, patient care access, stewardship, network management and quality care initiatives, and digital health. This position is eligible for both an AIP and LTIP.
PRINCIPAL DUTIES & RESPONSIBILITIES Responsibility Description Leadership
Embodies and emanates desired culture behaviors congruent with the KP Medical Foundation and Enterprise mission, vision, and goals.
Leads as One KP across the Enterprise
Leads by example through integrity, transparency, commitment to unparalleled levels of service, and dedication to active culture change.
Collaborates Effectively with the market VP, Ambulatory Operations
Partners with Network leadership to support network operations, network quality, partnership opportunities and assessment
Provides clinical leadership in partnership with Continuum leadership and teams.
Clinical Proficiency
Stays abreast of current health care and public policy trends
Maintains knowledge of major advances in the practice of medicine and within specialty areas
Enhances knowledge through attendance of external conferences, educational seminars and involvement in professional association activities
Communications
Clearly communicates CPMG's and KP's vision, mission, and operating plan with the medical group and care delivery operations at large
Promotes open, effective, and ongoing communication and the sharing of information among and between KP employees, clinician leadership and medical staff
Strategic Leadership Planning/Goal Setting
Provides oversight where and how care delivery within the Market network occurs in collaboration with HP and PMG
Provides leadership in the development and execution of key strategies which differentiate KP from its competitors in service and clinical experience
In partnership with the VP, Ambulatory Operations, directs the planning, implementation, and evaluation of new care delivery models in Market in collaboration with the KP Medical Foundation
Participates in expanding markets through collaboration with Market and KP Medical Foundation on business line growth strategies
Provides clinician and Market perspective for Market labor relations
Designs particular medical care programs (e.g., Kaiser Permanente Medical Care Program) as directed by EMD
Leadership Development
Effectively coaches, mentors, and develops direct reports
Responsible for creating a leadership pipeline and identifying emerging leaders
Develops cultural competency and agility in self and others to understand and respond to the diverse patient population
Ensures direct reports create a team-based leadership environment with dyad, business management, analytics and other professional staff partners
Strategic Direction
Ensures network partnerships align with strategy; collaborates with HP to support strategic objectives
Takes proactive role in evaluating partnership opportunities, fostering strong relationships across the network, and assessing ongoing alignment with strategic needs
Provides leadership and guidance in stewarding the organization through inevitable change, integrating diverse viewpoints and building ownership
In partnership with the VP, Ambulatory Operations, oversees all ambulatory clinic operations and programs, collaborating with KP Medical Foundation and Market Leadership Team to drive process and organizational improvement
Designs particular medical care programs as directed by EMD (repeat)
Participates in expanding markets through collaboration with Market and KP Medical Foundation on business line growth strategies (repeat)
Establishes environment supporting caregivers and developing sustainable practices by enhancing growth, open communication, and clinician satisfaction as the clinical lead of all clinicians and providers
Operational Excellence Operations
Ensures smooth coordination throughout the integrated delivery system focusing on appropriate and optimized internalization of services
Provides clinician and Market perspective for Market labor relations
Meets or exceeds experience standards and Market benchmarks
Ensures high quality delivery of care
Deploys care delivery resources appropriately and keeps organization fiscally sound
Designs particular medical care programs (e.g., Kaiser Permanente Medical Care Program) as directed by EMD
Coordinates with teams responsible for professional and facilities contracting
Accountable for informing capital and facilities strategic needs
Supports integration of care delivery across departments, ambulatory care and continuum to reduce silos and enhance quality, experience, and affordability
Builds culture of equity by understanding health disparities and creating system-level interventions
Quality of Care
Partners with other Medical Directors and quality leaders to ensure high quality of care and design and strategically plan operational programs and initiatives for continuous improvement
Care Experience
Accountable with KFHPCO leadership for patient access and overall customer and patient satisfaction with KPCO
Responsible for developing exceptional service and ownership culture in all sites
Finance and Resource Management
Manages total cost of care in care delivery as measured by PMPM in collaboration with HP and PMG
Jointly accountable with CPMG Senior Executive Team, KFHPCO leadership, and CPMG Executive Financial Officer for overall financial performance of the CPMG Region
Develops, implements, and prioritizes resource management strategies with senior operations leaders
Innovation
Serves as Sponsor or Co-Sponsor with the "VP, Ambulatory Operations" for workforce planning, care delivery service planning and practice optimization, clinical IT projects, digital health, regional labor management partnership, and health equity across populations
Partners with informatics leadership to leverage information systems and enhance medical practice
Supports and seeks new technology, new care delivery models, and new products to drive market leading performance
Staff Engagement and Relationship Management
Provides leadership/liaison for the Medical Group with KFHPCO in staffing, day-to-day operations, and relationship of CPMG to other KP regions and Program Office
Models and advocates for inclusion
Creates a satisfying and sustainable work environment for clinicians, fostering success
HR Management
Partners with KFHPCO HR Leadership to develop and promote systems, knowledge base, and leadership development for physician and clinician performance
Provides support and advocacy for direct reports and other CPMG leadership in operational change
Performance Management
Holds Medical Directors and Area Medical Directors accountable for leadership/performance
Partners with CPMG and KFHP HR to direct and drive difficult physician, clinician and staff performance management issues
Completes performance evaluations for Senior Medical Directors, KFHPCO managers, and other direct reports
Identifies providers with administrative and leadership skills and develops them, enrolling selected providers in leadership training opportunities
JOB SPECIFICATIONS EDUCATION REQUIRED Medical Degree
DESCRIPTION MD, DO, with experience in a health care business leadership role not including required experience below. Completion of approved residency program.
PREFERRED MBA, MHA, or MPH - health administration or related field.
LICENSES, CERTIFICATIONS OR OTHER ESSENTIAL QUALIFICATIONS REQUIRED
Current unrestricted appropriate Colorado State license, e.g., physician license
Credentialed by KPCO
Colorado Permanente Medical Group Shareholder in Good Standing
Board Certified by ABMS or member of ACPE or other appropriate accreditation
Meets CPMG performance standards for quality, service, access, coding and documentation. Maintains Board Certification and seeks to maintain knowledge of major advances in the practice of medicine and within specialty area
EXPERIENCE REQUIRED
3-5 years: Recent and progressive management, program, or business development experience
3-5 years: Experience in clinical program design, development including evaluation of outcomes
3-5 years clinical care experience
EXPERIENCE PREFERRED
5-7 years: Progressively responsible management experience in a healthcare environment, including demonstrated success in managing quality, financial resources, identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff
Experience with medical staff relations, regulatory agency compliance, group leadership, and organizational services
COMPETENCIES
Leading as One: Ability and desire to partner with the Foundation, WPMG, and Health Plan to ensure operational alignment, reduce waste, and work efficiently
Leading Change: Guidance and encouragement given to a team to navigate change and remain flexible; resetting goals in response to change
Honesty, Transparency & Courage: Acts in an honest, authentic, morals‑responsible way; shares without sugar‑coating
Accountability & Ownership: Provides clarity on tasks, sets clear due dates, holds self and others accountable, admits mistakes, follows through
Inclusive Leadership: Seeks feedback, creates inclusive environment where everyone feels respected, partners, admits mistakes, seeks perspectives
Performance Management: Holds others accountable, directs difficult performance issues, provides constructive feedback regularly
Communication: Communicates authentically, clearly, timely even when difficult; fosters give‑and‑take learning
Drive for Results: Leverages workers to identify, prioritize, track performance, sets challenging goals, celebrates success, explains why
Operational Excellence: Encourages problem‑solving, uses systems thinking, builds standard work, uses visual boards, huddles, A3 thinking
Enterprise Mindset: Thinks holistically beyond team, function, and immediate goals; advocates for KP and its members
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The time devoted to the activities listed may be changed and other duties may be assigned.
#J-18808-Ljbffr
Due date for application is Friday, 4/3.
Please submit a CV and letter of intent.
1-2 page letter of intent outlining why you are interested in this position, the strengths you bring, and your vision and opportunities you see in this space.
REPORTS TO CPMG Executive Medical Director
JOB SUMMARY Reporting directly to the Market Executive Medical Director (EMD), the "VP, Executive Medical Director of Operations" collaborates with the Market "VP, Ambulatory Operations." This collaboration will have joint accountability over Market ambulatory care and operations. Additionally, the position will oversee the creation and sustainability of clinical practice, sustainability of our business, and assurance of optimal, culturally responsive, and high-quality care for our members, all in alignment with the Enterprise strategic goals.
In collaboration with the "VP, Ambulatory Operations", the position will ensure that clinical operations meet all Market strategic goals related to quality, affordability, experience, equity, and growth. Given that the EMD and Medical Group have responsibility for controlling inappropriate and unnecessary medical costs, managing total cost of care will be a major responsibility for the position. Oversight for quality and effectiveness along the continuum of care, in consultation with clinician advisors, hospitalists and others, will be essential. Leading as One Enterprise is imperative in this work, so coordination with other Markets through the KP Medical Foundation strategic vision will be crucial.
Primary accountability will also include operational effectiveness and facilitation of sharing best practices among service lines, departments, medical centers, practice sites, other care facilities and home care. Other accountabilities include the evaluation and deployment of optimal care delivery models as well as identification, alignment, and execution of evidence-based practices. Specific areas of focus and oversight include care delivery service planning, patient care access, stewardship, network management and quality care initiatives, and digital health. This position is eligible for both an AIP and LTIP.
PRINCIPAL DUTIES & RESPONSIBILITIES Responsibility Description Leadership
Embodies and emanates desired culture behaviors congruent with the KP Medical Foundation and Enterprise mission, vision, and goals.
Leads as One KP across the Enterprise
Leads by example through integrity, transparency, commitment to unparalleled levels of service, and dedication to active culture change.
Collaborates Effectively with the market VP, Ambulatory Operations
Partners with Network leadership to support network operations, network quality, partnership opportunities and assessment
Provides clinical leadership in partnership with Continuum leadership and teams.
Clinical Proficiency
Stays abreast of current health care and public policy trends
Maintains knowledge of major advances in the practice of medicine and within specialty areas
Enhances knowledge through attendance of external conferences, educational seminars and involvement in professional association activities
Communications
Clearly communicates CPMG's and KP's vision, mission, and operating plan with the medical group and care delivery operations at large
Promotes open, effective, and ongoing communication and the sharing of information among and between KP employees, clinician leadership and medical staff
Strategic Leadership Planning/Goal Setting
Provides oversight where and how care delivery within the Market network occurs in collaboration with HP and PMG
Provides leadership in the development and execution of key strategies which differentiate KP from its competitors in service and clinical experience
In partnership with the VP, Ambulatory Operations, directs the planning, implementation, and evaluation of new care delivery models in Market in collaboration with the KP Medical Foundation
Participates in expanding markets through collaboration with Market and KP Medical Foundation on business line growth strategies
Provides clinician and Market perspective for Market labor relations
Designs particular medical care programs (e.g., Kaiser Permanente Medical Care Program) as directed by EMD
Leadership Development
Effectively coaches, mentors, and develops direct reports
Responsible for creating a leadership pipeline and identifying emerging leaders
Develops cultural competency and agility in self and others to understand and respond to the diverse patient population
Ensures direct reports create a team-based leadership environment with dyad, business management, analytics and other professional staff partners
Strategic Direction
Ensures network partnerships align with strategy; collaborates with HP to support strategic objectives
Takes proactive role in evaluating partnership opportunities, fostering strong relationships across the network, and assessing ongoing alignment with strategic needs
Provides leadership and guidance in stewarding the organization through inevitable change, integrating diverse viewpoints and building ownership
In partnership with the VP, Ambulatory Operations, oversees all ambulatory clinic operations and programs, collaborating with KP Medical Foundation and Market Leadership Team to drive process and organizational improvement
Designs particular medical care programs as directed by EMD (repeat)
Participates in expanding markets through collaboration with Market and KP Medical Foundation on business line growth strategies (repeat)
Establishes environment supporting caregivers and developing sustainable practices by enhancing growth, open communication, and clinician satisfaction as the clinical lead of all clinicians and providers
Operational Excellence Operations
Ensures smooth coordination throughout the integrated delivery system focusing on appropriate and optimized internalization of services
Provides clinician and Market perspective for Market labor relations
Meets or exceeds experience standards and Market benchmarks
Ensures high quality delivery of care
Deploys care delivery resources appropriately and keeps organization fiscally sound
Designs particular medical care programs (e.g., Kaiser Permanente Medical Care Program) as directed by EMD
Coordinates with teams responsible for professional and facilities contracting
Accountable for informing capital and facilities strategic needs
Supports integration of care delivery across departments, ambulatory care and continuum to reduce silos and enhance quality, experience, and affordability
Builds culture of equity by understanding health disparities and creating system-level interventions
Quality of Care
Partners with other Medical Directors and quality leaders to ensure high quality of care and design and strategically plan operational programs and initiatives for continuous improvement
Care Experience
Accountable with KFHPCO leadership for patient access and overall customer and patient satisfaction with KPCO
Responsible for developing exceptional service and ownership culture in all sites
Finance and Resource Management
Manages total cost of care in care delivery as measured by PMPM in collaboration with HP and PMG
Jointly accountable with CPMG Senior Executive Team, KFHPCO leadership, and CPMG Executive Financial Officer for overall financial performance of the CPMG Region
Develops, implements, and prioritizes resource management strategies with senior operations leaders
Innovation
Serves as Sponsor or Co-Sponsor with the "VP, Ambulatory Operations" for workforce planning, care delivery service planning and practice optimization, clinical IT projects, digital health, regional labor management partnership, and health equity across populations
Partners with informatics leadership to leverage information systems and enhance medical practice
Supports and seeks new technology, new care delivery models, and new products to drive market leading performance
Staff Engagement and Relationship Management
Provides leadership/liaison for the Medical Group with KFHPCO in staffing, day-to-day operations, and relationship of CPMG to other KP regions and Program Office
Models and advocates for inclusion
Creates a satisfying and sustainable work environment for clinicians, fostering success
HR Management
Partners with KFHPCO HR Leadership to develop and promote systems, knowledge base, and leadership development for physician and clinician performance
Provides support and advocacy for direct reports and other CPMG leadership in operational change
Performance Management
Holds Medical Directors and Area Medical Directors accountable for leadership/performance
Partners with CPMG and KFHP HR to direct and drive difficult physician, clinician and staff performance management issues
Completes performance evaluations for Senior Medical Directors, KFHPCO managers, and other direct reports
Identifies providers with administrative and leadership skills and develops them, enrolling selected providers in leadership training opportunities
JOB SPECIFICATIONS EDUCATION REQUIRED Medical Degree
DESCRIPTION MD, DO, with experience in a health care business leadership role not including required experience below. Completion of approved residency program.
PREFERRED MBA, MHA, or MPH - health administration or related field.
LICENSES, CERTIFICATIONS OR OTHER ESSENTIAL QUALIFICATIONS REQUIRED
Current unrestricted appropriate Colorado State license, e.g., physician license
Credentialed by KPCO
Colorado Permanente Medical Group Shareholder in Good Standing
Board Certified by ABMS or member of ACPE or other appropriate accreditation
Meets CPMG performance standards for quality, service, access, coding and documentation. Maintains Board Certification and seeks to maintain knowledge of major advances in the practice of medicine and within specialty area
EXPERIENCE REQUIRED
3-5 years: Recent and progressive management, program, or business development experience
3-5 years: Experience in clinical program design, development including evaluation of outcomes
3-5 years clinical care experience
EXPERIENCE PREFERRED
5-7 years: Progressively responsible management experience in a healthcare environment, including demonstrated success in managing quality, financial resources, identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff
Experience with medical staff relations, regulatory agency compliance, group leadership, and organizational services
COMPETENCIES
Leading as One: Ability and desire to partner with the Foundation, WPMG, and Health Plan to ensure operational alignment, reduce waste, and work efficiently
Leading Change: Guidance and encouragement given to a team to navigate change and remain flexible; resetting goals in response to change
Honesty, Transparency & Courage: Acts in an honest, authentic, morals‑responsible way; shares without sugar‑coating
Accountability & Ownership: Provides clarity on tasks, sets clear due dates, holds self and others accountable, admits mistakes, follows through
Inclusive Leadership: Seeks feedback, creates inclusive environment where everyone feels respected, partners, admits mistakes, seeks perspectives
Performance Management: Holds others accountable, directs difficult performance issues, provides constructive feedback regularly
Communication: Communicates authentically, clearly, timely even when difficult; fosters give‑and‑take learning
Drive for Results: Leverages workers to identify, prioritize, track performance, sets challenging goals, celebrates success, explains why
Operational Excellence: Encourages problem‑solving, uses systems thinking, builds standard work, uses visual boards, huddles, A3 thinking
Enterprise Mindset: Thinks holistically beyond team, function, and immediate goals; advocates for KP and its members
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The time devoted to the activities listed may be changed and other duties may be assigned.
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