Westside Service Representative
Salvation Army Tucson, Seattle, WA, United States
Northwest DHQ, Salvation Army Divisional Headquarters, Seattle, WA 98109-4955, USA
Description Position Title:
Westside Service Representative
Department:
Service Extension
Status:
Non-Exempt / Regular – Full Time
Supervisor:
Service Extension Director
General Statement:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.
The Salvation Army is an equal opportunity employer.
Scope of Position
Provide coordination, oversight, and support to volunteer-led Service Extension Units and community partners throughout Western Washington
Serve as a key liaison between The Salvation Army, community stakeholders, volunteers, and Divisional Headquarters (DHQ), strengthening unit operations, expanding community relationships, and ensuring consistent and compassionate service delivery in alignment with Salvation Army mission, policies, and standards
Key leadership role in administering the voucher program, seasonal campaigns and programs, including the iconic Red Kettle Campaign and Camp Arnold participation, helping communities plan, execute, and celebrate meaningful impact
Essential Duties and Responsibilities Service Extension Unit Support & Coordination
Serve as the primary point of contact for assigned Service Extension Units in Western Washington
Provide guidance, coaching, and ongoing support to volunteers, community groups, and local leaders to ensure effective operations and mission alignment
Assist units with planning, implementation, and evaluation of services and programs, including emergency assistance, seasonal programs, special projects, Red Kettle Campaign activities, and Camp participation
Conduct regular site visits and maintain consistent communication with volunteers and community partners
Support unit sustainability through leadership development, volunteer succession planning, and sharing of best practices
Ensure compliance with Salvation Army policies, procedures, reporting requirements, and deadlines
Support completion and submission of required statistical, financial, and narrative reports
Assist with volunteer onboarding, background checks, training coordination, and maintenance of required records
Ability to travel to community meetings and events
Community Liaison & Volunteer Engagement
Build and maintain positive working relationships with community partners, civic leaders, churches, agencies, and donors
Represent The Salvation Army at community meetings, coalitions, and public events
Serve as a liaison between Service Extension Units and Divisional Headquarters
Identify community needs and communicate opportunities for collaboration, partnership, and growth
Recruit, onboard, train, and support volunteers and community partners
Provide guidance regarding volunteer roles, expectations, accountability, and appropriate boundaries
Promote volunteer engagement and retention through communication, encouragement, and recognition efforts
Support development of volunteer leadership within Service Extension Units
Seasonal Campaigns & Program Oversight
Provide coordination and oversight for seasonal campaigns and programs, including the Red Kettle Campaign, holiday assistance, back-to-school initiatives, and other outreach efforts
Serve as the primary Service Extension liaison for Red Kettle Campaign planning and execution within assigned communities
Support early planning, site coordination, volunteer recruitment, scheduling, and partner engagement for seasonal programs
Ensure seasonal campaigns follow divisional timelines, standards, and reporting requirements
Assist with post-season follow-up, volunteer appreciation, and partner recognition
Promote and support Camp Arnold participation across Service Extension communities
Assist Service Extension Units with identifying eligible children and families and coordinating registration and logistics
Serve as a liaison between Service Extension communities and Camp Arnold staff to support positive camper experiences
Provide local-level support for Emergency Disaster Services activities when requested
Administrative & Program Support
Maintain accurate documentation, correspondence, schedules, and records related to Service Extension operations
Track unit activity, community contacts, volunteer engagement, and seasonal program participation
Communicate regularly with the Service Extension Director and divisional staff regarding field activity, trends, and emerging needs
Perform other related duties as assigned
Education and Work Experience
High school diploma or equivalent required
Minimum of 3 years of experience in one or more of the following fields: community-based programs, volunteer management, nonprofit work, or social services
Knowledge, Skills and Abilities Required
Detail oriented and attention to detail
Self starter
Team player
Strong use of the English language in verbal and written communication
Ability to work with a diverse population of individuals
Strong organizational skills
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
Project management skills
Graphic design skills
Strong analytical and research skills
Proficient typing skills (60 words per minute)
General knowledge of business protocols
Ability and willingness to keep information confidential
Ability to organize and motivate groups of people
Ability to build and sustain effective relationships across diverse communities
Must possess a valid Washington State driver’s license
Ability to pass a Motor Vehicle Records check in compliance with The Salvation Army’s policy, including a requirement to be 21 years of age
Must pass The Salvation Army’s in-house yearly driving test
Software‑Related Skills
Microsoft Office Suite including Outlook, Word, Excel and PowerPoint required
Graphic design platforms requiredl
Working knowledge of integrated database applications and ability to use new software programs with basic training
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 25 lbs
Ability to access and produce information from a computer
Ability to understand written information
Ability to operate a motor vehicle
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Benefits A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance:
Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options:
An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.
Retirement Plans:
Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.
Parental Leave:
40 hours of Paid Leave for qualifying events.
Sick Leave:
12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Paid Vacation:
Two weeks annually, accruing from day one, for non‑exempt positions. Four weeks annually, accruing from day one, for exempt positions. Accrued vacation is eligible for use after six months’ service time.
Paid Holidays:
13 designated holidays + 1 floating holiday per year
Working Conditions This position is a home‑based/remote role with extensive field work across Western Washington. Frequent local and regional travel required; occasional divisional travel expected. The role requires regular use of a computer and technology, including email, virtual meetings, data systems, and web‑based platforms. Must be able to work effectively in a remote environment while maintaining communication, organization, and responsiveness.
Work Schedule / Location This position is a home‑based/remote role with extensive field work across Western Washington. Routine overnight travel required; extended travel may be necessary during peak seasons. Flexible work schedule required during high‑demand periods, including the Red Kettle Campaign and summer camp coordination. Occasional evening and weekend work required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Description Position Title:
Westside Service Representative
Department:
Service Extension
Status:
Non-Exempt / Regular – Full Time
Supervisor:
Service Extension Director
General Statement:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.
The Salvation Army is an equal opportunity employer.
Scope of Position
Provide coordination, oversight, and support to volunteer-led Service Extension Units and community partners throughout Western Washington
Serve as a key liaison between The Salvation Army, community stakeholders, volunteers, and Divisional Headquarters (DHQ), strengthening unit operations, expanding community relationships, and ensuring consistent and compassionate service delivery in alignment with Salvation Army mission, policies, and standards
Key leadership role in administering the voucher program, seasonal campaigns and programs, including the iconic Red Kettle Campaign and Camp Arnold participation, helping communities plan, execute, and celebrate meaningful impact
Essential Duties and Responsibilities Service Extension Unit Support & Coordination
Serve as the primary point of contact for assigned Service Extension Units in Western Washington
Provide guidance, coaching, and ongoing support to volunteers, community groups, and local leaders to ensure effective operations and mission alignment
Assist units with planning, implementation, and evaluation of services and programs, including emergency assistance, seasonal programs, special projects, Red Kettle Campaign activities, and Camp participation
Conduct regular site visits and maintain consistent communication with volunteers and community partners
Support unit sustainability through leadership development, volunteer succession planning, and sharing of best practices
Ensure compliance with Salvation Army policies, procedures, reporting requirements, and deadlines
Support completion and submission of required statistical, financial, and narrative reports
Assist with volunteer onboarding, background checks, training coordination, and maintenance of required records
Ability to travel to community meetings and events
Community Liaison & Volunteer Engagement
Build and maintain positive working relationships with community partners, civic leaders, churches, agencies, and donors
Represent The Salvation Army at community meetings, coalitions, and public events
Serve as a liaison between Service Extension Units and Divisional Headquarters
Identify community needs and communicate opportunities for collaboration, partnership, and growth
Recruit, onboard, train, and support volunteers and community partners
Provide guidance regarding volunteer roles, expectations, accountability, and appropriate boundaries
Promote volunteer engagement and retention through communication, encouragement, and recognition efforts
Support development of volunteer leadership within Service Extension Units
Seasonal Campaigns & Program Oversight
Provide coordination and oversight for seasonal campaigns and programs, including the Red Kettle Campaign, holiday assistance, back-to-school initiatives, and other outreach efforts
Serve as the primary Service Extension liaison for Red Kettle Campaign planning and execution within assigned communities
Support early planning, site coordination, volunteer recruitment, scheduling, and partner engagement for seasonal programs
Ensure seasonal campaigns follow divisional timelines, standards, and reporting requirements
Assist with post-season follow-up, volunteer appreciation, and partner recognition
Promote and support Camp Arnold participation across Service Extension communities
Assist Service Extension Units with identifying eligible children and families and coordinating registration and logistics
Serve as a liaison between Service Extension communities and Camp Arnold staff to support positive camper experiences
Provide local-level support for Emergency Disaster Services activities when requested
Administrative & Program Support
Maintain accurate documentation, correspondence, schedules, and records related to Service Extension operations
Track unit activity, community contacts, volunteer engagement, and seasonal program participation
Communicate regularly with the Service Extension Director and divisional staff regarding field activity, trends, and emerging needs
Perform other related duties as assigned
Education and Work Experience
High school diploma or equivalent required
Minimum of 3 years of experience in one or more of the following fields: community-based programs, volunteer management, nonprofit work, or social services
Knowledge, Skills and Abilities Required
Detail oriented and attention to detail
Self starter
Team player
Strong use of the English language in verbal and written communication
Ability to work with a diverse population of individuals
Strong organizational skills
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
Project management skills
Graphic design skills
Strong analytical and research skills
Proficient typing skills (60 words per minute)
General knowledge of business protocols
Ability and willingness to keep information confidential
Ability to organize and motivate groups of people
Ability to build and sustain effective relationships across diverse communities
Must possess a valid Washington State driver’s license
Ability to pass a Motor Vehicle Records check in compliance with The Salvation Army’s policy, including a requirement to be 21 years of age
Must pass The Salvation Army’s in-house yearly driving test
Software‑Related Skills
Microsoft Office Suite including Outlook, Word, Excel and PowerPoint required
Graphic design platforms requiredl
Working knowledge of integrated database applications and ability to use new software programs with basic training
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 25 lbs
Ability to access and produce information from a computer
Ability to understand written information
Ability to operate a motor vehicle
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Benefits A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance:
Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options:
An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.
Retirement Plans:
Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.
Parental Leave:
40 hours of Paid Leave for qualifying events.
Sick Leave:
12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Paid Vacation:
Two weeks annually, accruing from day one, for non‑exempt positions. Four weeks annually, accruing from day one, for exempt positions. Accrued vacation is eligible for use after six months’ service time.
Paid Holidays:
13 designated holidays + 1 floating holiday per year
Working Conditions This position is a home‑based/remote role with extensive field work across Western Washington. Frequent local and regional travel required; occasional divisional travel expected. The role requires regular use of a computer and technology, including email, virtual meetings, data systems, and web‑based platforms. Must be able to work effectively in a remote environment while maintaining communication, organization, and responsiveness.
Work Schedule / Location This position is a home‑based/remote role with extensive field work across Western Washington. Routine overnight travel required; extended travel may be necessary during peak seasons. Flexible work schedule required during high‑demand periods, including the Red Kettle Campaign and summer camp coordination. Occasional evening and weekend work required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr