Portfolio Housekeeping Manager(HIEX SAMHI PORTFOLIO )
InterContinental Hotels Group, Holiday, FL, United States
Consistent standards across all properties ,eliminating variability between hotels
Improved guest satisfaction related to rooms, hygiene and readiness
Optimized housekeeping costs through standardized staffing models, linen control , and vendor management
Improved audit performance (IHG QA, hygiene , safety , statutory )
Drive operational excellence through efficiency
Your
day
to
day
At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most. Clean, comfortable rooms? Check. A consistent and reliable stay experience? Always. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
People Lead Housekeeping operations across the portfolio, setting cleanliness and maintenance standards.
Coach and Develop Executive Housekeepers and team members to HIEX brand standards.
Conduct regular training sessions on SOPs, hygiene, and safety practices.
Build and manage the Housekeeping budget, ensuring alignment with cost per occupied room (CPOR) targets.
Optimize labor costs, linen usage, and cleaning supplies through effective forecasting and control measures.
Manage vendor relationships for laundry, cleaning supplies, and outsourced services.
Implement cost-saving initiatives without compromising quality.
Guest Experience Ensure all guest rooms , back of the house and public areas meet brand cleanliness and presentation standards.
Maintain high levels of room readiness and minimize turnaround time.
Monitor guest feedback (Guest Love/Heartbeat, OTA reviews) and address recurring issues.
Ensure availability of room amenities and adherence to brand standards.
Responsible Business Ensure compliance with hygiene, safety, and audit standards across all properties.
Maintain adherence to environmental and sustainability practices (linen reuse programs, waste reduction).
Drive compliance with statutory and regulatory requirements.
What we need from you Bachelor’s degree in Hotel Management or related field.
10 - 12+ years of Housekeeping experience with multi-property or cluster exposure preferred.
Strong knowledge of housekeeping operations, inventory control, and quality audits.
Proven track record in improving cleanliness scores and operational efficiency.
Strong leadership, training, and stakeholder management skills.
Accountabilities Improvement in guest satisfaction related to cleanliness and room comfort.
How do I deliver this?
Deliver True Hospitality through:
True
Confidence
– operational expertise and leadership
True
Listening
– understanding guest expectations
What
we
offer
5-day work week
On-duty meals
Medical insurance & ESIC (as applicable)
Employee stay and F&B discount across IHG hotels (as applicable)
Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
Improved guest satisfaction related to rooms, hygiene and readiness
Optimized housekeeping costs through standardized staffing models, linen control , and vendor management
Improved audit performance (IHG QA, hygiene , safety , statutory )
Drive operational excellence through efficiency
Your
day
to
day
At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most. Clean, comfortable rooms? Check. A consistent and reliable stay experience? Always. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
People Lead Housekeeping operations across the portfolio, setting cleanliness and maintenance standards.
Coach and Develop Executive Housekeepers and team members to HIEX brand standards.
Conduct regular training sessions on SOPs, hygiene, and safety practices.
Build and manage the Housekeeping budget, ensuring alignment with cost per occupied room (CPOR) targets.
Optimize labor costs, linen usage, and cleaning supplies through effective forecasting and control measures.
Manage vendor relationships for laundry, cleaning supplies, and outsourced services.
Implement cost-saving initiatives without compromising quality.
Guest Experience Ensure all guest rooms , back of the house and public areas meet brand cleanliness and presentation standards.
Maintain high levels of room readiness and minimize turnaround time.
Monitor guest feedback (Guest Love/Heartbeat, OTA reviews) and address recurring issues.
Ensure availability of room amenities and adherence to brand standards.
Responsible Business Ensure compliance with hygiene, safety, and audit standards across all properties.
Maintain adherence to environmental and sustainability practices (linen reuse programs, waste reduction).
Drive compliance with statutory and regulatory requirements.
What we need from you Bachelor’s degree in Hotel Management or related field.
10 - 12+ years of Housekeeping experience with multi-property or cluster exposure preferred.
Strong knowledge of housekeeping operations, inventory control, and quality audits.
Proven track record in improving cleanliness scores and operational efficiency.
Strong leadership, training, and stakeholder management skills.
Accountabilities Improvement in guest satisfaction related to cleanliness and room comfort.
How do I deliver this?
Deliver True Hospitality through:
True
Confidence
– operational expertise and leadership
True
Listening
– understanding guest expectations
What
we
offer
5-day work week
On-duty meals
Medical insurance & ESIC (as applicable)
Employee stay and F&B discount across IHG hotels (as applicable)
Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr