IT Retail POS Specialist / Business Analyst
The Connors Group, Miami, FL, United States
The
Retail IT Business Analyst
will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day-to-day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in-store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably. This is not a traditional Business Analyst role—it’s much more of a POS specialist position. This position will not be building or configuring systems from scratch. The POS setup is already standardized, with established procedures for installation. Each brand has its own pre-configured template, and the role is focused on deploying these. The role acts as a bridge between technical teams and the business, ensuring smooth communication and execution on POS-related matters.
No third parties, please. Key Responsibilities Operational Support
Serve as the primary point of contact for technical and business support of all retail IT systems.
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions.
Identify and implement process improvements to reduce incident volume and resolution time.
Coordinate and host regular business support meetings to address ongoing issues and enhancements.
Coordinate service for 2nd and 3rd level support with Retail IT Team, local and global partners.
Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects.
Configure, test, and validate retail solutions prior to store launches or major rollouts.
Partner with internal teams and vendors to identify improvement opportunities for operations and support processes.
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements.
Work closely with vendors to test, install, and validate POS and related system modifications.
Align local POS requests with Global Core Template defined by Group Retail IT team.
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams.
Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams.
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
Qualifications & Skills
Bachelor’s degree in Information Technology, Business or related field.
Minimum of 5 years’ experience in retail application management and support.
Hands‑on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals).
Experience with
Cegid Y2
strongly preferred.
Proficiency with Microsoft Office Suite and Microsoft operating systems.
Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams.
Self‑motivated, proactive, and able to work independently with strong reporting capabilities.
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Retail IT Business Analyst
will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day-to-day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in-store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably. This is not a traditional Business Analyst role—it’s much more of a POS specialist position. This position will not be building or configuring systems from scratch. The POS setup is already standardized, with established procedures for installation. Each brand has its own pre-configured template, and the role is focused on deploying these. The role acts as a bridge between technical teams and the business, ensuring smooth communication and execution on POS-related matters.
No third parties, please. Key Responsibilities Operational Support
Serve as the primary point of contact for technical and business support of all retail IT systems.
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions.
Identify and implement process improvements to reduce incident volume and resolution time.
Coordinate and host regular business support meetings to address ongoing issues and enhancements.
Coordinate service for 2nd and 3rd level support with Retail IT Team, local and global partners.
Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects.
Configure, test, and validate retail solutions prior to store launches or major rollouts.
Partner with internal teams and vendors to identify improvement opportunities for operations and support processes.
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements.
Work closely with vendors to test, install, and validate POS and related system modifications.
Align local POS requests with Global Core Template defined by Group Retail IT team.
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams.
Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams.
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
Qualifications & Skills
Bachelor’s degree in Information Technology, Business or related field.
Minimum of 5 years’ experience in retail application management and support.
Hands‑on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals).
Experience with
Cegid Y2
strongly preferred.
Proficiency with Microsoft Office Suite and Microsoft operating systems.
Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams.
Self‑motivated, proactive, and able to work independently with strong reporting capabilities.
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