SaaS Support Specialist - Troubleshooting & CX

A leading cloud solutions provider in Wisconsin seeks a Support Specialist to serve as the first point of contact for technical and customer service issues. This role involves assisting users with troubleshooting, guiding them through the online portal, and managing support tickets while collaborating with internal teams. The ideal candidate will have a strong customer service orientation, technical troubleshooting skills, and at least a year's experience in support roles. A bachelor’s degree or relevant certifications are preferred. Join our innovative team to help improve our customer service experience. #J-18808-Ljbffr