Asset Protection Coordinator
CVS Health, New York, NY, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Purpose And Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader but works closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors all store activity and gathers information on theft and operational vulnerabilities. It is a high‑visibility position with a strong emphasis on customer service and preventing theft, not a covert role apprehending shoplifters. APCs wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor activity that causes loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and requests guidance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in the Aurora system as incidents occur and monitors feeds to gather and share intelligence on repeat offenders with key stakeholders.
Required Qualifications
Physical ability to support the role: stand, move throughout the store for most of the work time, stoop, kneel or crouch, and reach or grasp objects, including lower shelves. Manual dexterity required for applying security tags and operating locks.
Excellent observational skills and memory for details; able to see and read small print on labels, tags, or containers.
Engage and communicate well with customers, providing excellent customer service.
Communicate effectively, both verbally and in writing. Prepare and submit external theft reports and coordinate with Asset Protection and Store Leadership Teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and reviewing potential links of habitual offenders in the Aurora System. Proactive intelligence sharing with DAPL, ORC Team, and Store Manager – 30%
Monitor store compliance with asset protection programs that prevent external theft. Take corrective action within this role to remedy vulnerabilities. Report findings to DAPL and Store Leadership – 10%
Preferred – Equivalent Experience High‑School Diploma or General Equivalent Development (GED)
Required – 1 To 3 Years Experience Anticipated Weekly Hours 40
Time Type Full time
Pay Range $19.00 - $28.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight‑management programs, confidential counseling, and financial coaching.
Benefit solutions that address different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Job Purpose And Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader but works closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors all store activity and gathers information on theft and operational vulnerabilities. It is a high‑visibility position with a strong emphasis on customer service and preventing theft, not a covert role apprehending shoplifters. APCs wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor activity that causes loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and requests guidance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in the Aurora system as incidents occur and monitors feeds to gather and share intelligence on repeat offenders with key stakeholders.
Required Qualifications
Physical ability to support the role: stand, move throughout the store for most of the work time, stoop, kneel or crouch, and reach or grasp objects, including lower shelves. Manual dexterity required for applying security tags and operating locks.
Excellent observational skills and memory for details; able to see and read small print on labels, tags, or containers.
Engage and communicate well with customers, providing excellent customer service.
Communicate effectively, both verbally and in writing. Prepare and submit external theft reports and coordinate with Asset Protection and Store Leadership Teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and reviewing potential links of habitual offenders in the Aurora System. Proactive intelligence sharing with DAPL, ORC Team, and Store Manager – 30%
Monitor store compliance with asset protection programs that prevent external theft. Take corrective action within this role to remedy vulnerabilities. Report findings to DAPL and Store Leadership – 10%
Preferred – Equivalent Experience High‑School Diploma or General Equivalent Development (GED)
Required – 1 To 3 Years Experience Anticipated Weekly Hours 40
Time Type Full time
Pay Range $19.00 - $28.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight‑management programs, confidential counseling, and financial coaching.
Benefit solutions that address different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr