WELCOME EXPERIENCE AMBASSADOR
Compass Group USA, Washington, District of Columbia, United States
Other Forms of Compensation
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Salary:
$26/Hr-$28/Hr
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary The Welcome Experience Ambassador will serve as a member of our workplace location services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to‑to‑day operations. This role is responsible for a wide range of services that include hospitality, internal and external customer support and general administrative services.
The WEA develops daily relationships with clients and vendors, uses a reservation tool to provide a hoteling experience for customers and assists clients with guest badges etc.
Tasks
Greet/direct employees and visitors, assist with check‑in, answer general inquiries, and assist in resolving issues/concerns or direct them to the appropriate resource.
Manage on‑site workspace reservations, including optimizing and prioritizing space requests.
Support a wide range of Workplace Solutions customer services activities such as workspace set‑up, A/V support, on‑site meeting and event coordination, space utilization management or other location services.
May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).
May provide basic technical support for standard office equipment (e.g., copiers and printers).
May act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).
May contribute to the preparation of daily, weekly, and monthly reports.
May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
May perform administrative duties according to location guidelines including assisting local EA’s to perform on‑site duties as requested.
May carry out instructions for security, fire, health, and safety and maintain records.
Must Have
HS Diploma
High level of professionalism with a good executive presence – demonstrating poise and calm demeanor
High level of energy and passion for hospitality, creating engaging dynamic guest experiences
Minimum of 3 years hospitality or customer service experience in hotel, restaurant, conference services & event management or corporate functions setting
Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set‑up, A/V support, floor operations support, space utilization management or other location services
Ability to manage relationships with internal leadership
Excellent customer service skills
Willingness and aptitude to learn new skills
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Great communication skills (written and oral)
Great organizational, multi‑tasking, and time‑management skills
Responsive, flexible, adaptable
Great interpersonal skills
Comfortable with technology
Critical thinking and problem‑solving skills
Proactive, self‑starter
Forward thinking
Seeks out challenges and opportunities to grow
Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug‑free workplace.
Associates In Rapport Are Offered Many Fantastic Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1520455
Rapport a specialized division of FLIK Hospitality Group
#J-18808-Ljbffr
Salary:
$26/Hr-$28/Hr
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary The Welcome Experience Ambassador will serve as a member of our workplace location services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to‑to‑day operations. This role is responsible for a wide range of services that include hospitality, internal and external customer support and general administrative services.
The WEA develops daily relationships with clients and vendors, uses a reservation tool to provide a hoteling experience for customers and assists clients with guest badges etc.
Tasks
Greet/direct employees and visitors, assist with check‑in, answer general inquiries, and assist in resolving issues/concerns or direct them to the appropriate resource.
Manage on‑site workspace reservations, including optimizing and prioritizing space requests.
Support a wide range of Workplace Solutions customer services activities such as workspace set‑up, A/V support, on‑site meeting and event coordination, space utilization management or other location services.
May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).
May provide basic technical support for standard office equipment (e.g., copiers and printers).
May act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).
May contribute to the preparation of daily, weekly, and monthly reports.
May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
May perform administrative duties according to location guidelines including assisting local EA’s to perform on‑site duties as requested.
May carry out instructions for security, fire, health, and safety and maintain records.
Must Have
HS Diploma
High level of professionalism with a good executive presence – demonstrating poise and calm demeanor
High level of energy and passion for hospitality, creating engaging dynamic guest experiences
Minimum of 3 years hospitality or customer service experience in hotel, restaurant, conference services & event management or corporate functions setting
Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set‑up, A/V support, floor operations support, space utilization management or other location services
Ability to manage relationships with internal leadership
Excellent customer service skills
Willingness and aptitude to learn new skills
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Great communication skills (written and oral)
Great organizational, multi‑tasking, and time‑management skills
Responsive, flexible, adaptable
Great interpersonal skills
Comfortable with technology
Critical thinking and problem‑solving skills
Proactive, self‑starter
Forward thinking
Seeks out challenges and opportunities to grow
Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug‑free workplace.
Associates In Rapport Are Offered Many Fantastic Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1520455
Rapport a specialized division of FLIK Hospitality Group
#J-18808-Ljbffr