Customer Sales & Service Representative / Dispatcher - In Person
Top Hat Chimney Sweeps Inc, Auburn, AL, United States
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Top Hat Chimney Sweeps - Auburn, AL
Full-Time | In-Office Position
Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years. We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services.
We're growing, and we're looking for the right person to join our team in a key role:
Inside Customer Sales & Service Representative / Dispatcher
This is NOT an order-taking position.
We are not looking for someone who simply answers phones and gives pricing.
We are looking for someone who can confidently:
- Listen to customers
- Ask great questions
- Understand the real problem
- Communicate with empathy and professionalism
- Guide the customer to the right next step
- Book appointments that get results
What You'll Be Doing
- Answer inbound calls and convert inquiries into scheduled appointments
- Make outbound calls to existing customers and members to get them taken care of
- Dispatch and coordinate service appointments
- Use ServiceTitan daily to manage scheduling and customer communication
- Work closely with technicians and leadership to deliver a 5-star experience
Starting pay: $15/hour + bonuses
Bonuses include:
- $10 per booked lead that gets completed
- Membership sales bonuses of $5, $20, or $30 depending on level
Benefits
- Paid training
- PTO
- Insurance options available
- Growth opportunities in a stable, high-performing company
To be considered, you must have:
Experience using ServiceTitan (required)
Strong phone communication skills
Ability to multitask and stay organized
A coachable attitude and desire to improve
Confidence guiding customers - not just taking orders
Google Workspace experience is a plus.
Who This Role Is Perfect For
This job is for someone who believes:
"Customers don't just need a price - they need someone who can help."
If you're a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you.
How to Apply (Important)
To stand out, we ask all serious applicants to submit a short video introduction (1-2 minutes) answering:
- Who you are
- Why you'd be great in this role
- Why you're not afraid to sell through service
If it's a strong fit, we'll reach out quickly.
Compensation: $31,000.00 - $60,000.00 per year
Why Should You Join Us?
- Paid Apprenticeship: Join a Team in the top 1% of the industry with a recognized apprenticeship program, in house accredited training and company paid Certification Programs.
- Expert Training: Benefit from comprehensive training programs and hands-on experience to hone your skills and become a certified chimney professional.
- Professional Growth: Enjoy opportunities for continuous learning and skill development, ensuring you stay at the forefront of the chimney and fireplace industry.
- Team Collaboration: Work alongside experienced professionals who are passionate about their craft, fostering a collaborative and supportive work culture.
- * Customer Satisfaction: Contribute to our mission of ensuring our clients' warmth and safety, making a positive impact on their homes and lives.
- Competitive Benefits: Receive competitive compensation, benefits packages, and opportunities for advancement within the company.