Inside Sales Representative

Inside Sales Representative (ISR)

BlackHawk Data is seeking a motivated, detail oriented Inside Sales Representative (ISR) to support and drive success across our growing sales organization. This is your chance to:

• Play a key role in supporting client engagements across industries like healthcare, utilities, public infrastructure and more.
• Work closely with Account Executives, engineers, and vendor partners to help deliver seamless technology solutions.
• Be part of a fast-paced, collaborative environment with exposure to all aspects of the sales process.
• Build strong relationships internally and externally while developing your career in sales.

The Inside Sales Representative (ISR) plays a critical support role within the sales organization, working alongside Account Executives to manage client relationships, coordinate deals, and ensure seamless customer experience from quote to delivery. This role is ideal for someone with a strong customer-first mindset who thrives in a fast-paced environment, enjoys collaboration, and is motivated by growth and earning potential.

What You'll Do:

• Support Account Managers in managing and growing existing client relationships and prospects
• Serve as a key point of contact for customer needs, ensuring clear communication and follow-through
• Manage the full quoting and order process, including deal registration, order placement, and status updates
• Coordinate with internal teams (Purchasing, Finance, Project Management, Engineering) to ensure accurate and timely execution
• Build and maintain strong relationships with vendors, manufacturers, and distributors
• Assist with new client onboarding and support customer account setup and issue resolution
• Participate in customer meetings, project kickoffs, and strategic planning sessions as needed
• Engage in weekly sales meetings, pipeline discussions, and marketing initiatives
• Support vendor certifications and maintain knowledge of partner programs
• Collaborate across teams to support active client projects and ongoing account growth
• Manage pricing, discounts, and customer expectations to ensure satisfaction and margin alignment
• Make day-to-day decisions that support client success and business objectives

Key Qualifications:

• 23 years of experience in a VAR, IT solutions provider, or related environment
• Proven success in customer service, sales support, or account coordination
• Strong interest in sales with a desire to grow and earn commission
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail and follow-up
• Ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with a proactive and solutions-driven approach
• Bachelor's degree or relevant experience preferred

Benefits:

• Medical, dental, and vision plans
• 401(k) with company match
• 15 days of PTO in your first year
• Paid company holidays
• Hybrid work options