Air Import Agent Job at USA Jobs in Uniondale

Join Our Global Logistics Team

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope Of Position

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department. This position is an onsite position at our Uniondale Location.

Responsibilities

Ensure smooth and timely freight process flow

Input accurate and timely data into operating system

Track and trace Air Import shipments

Manage department's shipment exceptions, including shortages/overages/damages

Work directly with warehouse employees to ensure certain shipments are prioritized, based on department and customer needs

Ensure timely dispatching of cargo, to meet customer's delivery requirements

Provide transportation and commercial documents to importer's customs broker

Bill clients and vendors in an accurate and timely manner

Interact with customers with exceptional customer service

Build and maintain strong relationships with vendors (airlines, trucking, terminals, and others)

Respond timely to E-mail requests and phone calls

Understand department process flow, while constantly looking for areas of improved efficiency

Ensure customer's standard operating procedures are being followed and updated in the DLSOP

Understand and meet KPI standard, as per the company's procedures

Meet company standard of 52 hours training per year

Promote compliance by diligently following all company policies and regulations while performing the tasks at hand, with outstanding integrity and pride

Culture

Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Bachelor's Degree

Understanding of air/ocean documentation process a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Strong computer skills (Excel, Word, PowerPoint)

Fluent in English

Salary: $48,000- $51,000

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.