Customer Service Representative
Superior Service, Lake Saint Louis, MO, United States
Job Description
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Job Description
We are a family-owned, fast-growing residential HVAC and plumbing company committed to delivering 5-star service to our customers. Our team takes pride in professionalism, reliability, and creating a positive experience from the first phone call to job completion. We are looking for a friendly, organized, and driven Customer Service Representative (CSR) to be the voice of our company and the first point of contact for our customers.
As a CSR, you will handle inbound and outbound calls, schedule service appointments, support technicians, prepare & support jobs in regards to booking, paperwork, permits, etc. and ensure every customer receives prompt and professional communication. This role is critical to maintaining smooth daily operations and delivering an exceptional customer experience.
Responsibilities:
• Answer incoming customer calls in a professional and friendly manner • Schedule and confirm HVAC and plumbing service appointments via phone calls, emails, texts, and/or chat and webform requests • Make outbound calls for appointment reminders, follow-ups, and maintenance agreements • Coordinate with technicians to ensure efficient scheduling • Resolve customer concerns and escalate when necessary • Enter and update customer information and equipment accurately in Service Titan (CRM) • Maintain a positive, team-oriented attitude
Qualifications:
• 1+ year of customer service or call center experience preferred • Experience in HVAC and/or plumbing is a plus • Strong communication and multitasking skills • Comfortable handling high call volume • Organized with strong attention to detail • Proficient with computers and CRM systems • Positive attitude and strong work ethic
What We Offer:
• Competitive hourly pay • 100% employer paid health insurance (with options to add dental/vision) • 401(k) + company match • Paid time off • Growth opportunities within the company • Supportive, team-focused work environment
Our ideal candidate is personable & patient, calm under pressure, organized & efficient, motivated by helping customers, and a strong team player.
Company Description Jack Mackey founded Superior Heating & Cooling in Normandy, MO in 1972.
His vision was simple: gather a team of top-notch HVAC technicians that could offer unmatched residential HVAC services. For decades, the company consistently delivered quality services to local homeowners, always placing quality work and customer service before short-term profits.
In November 2008, it was time for a move to Bridgeton, Missouri. With more space to better serve the area. Since then, we have opened a location in Lake St. Louis, MO and operate a fleet of specialized trucks that help our NATE-certified technicians deliver the services homeowners need, when they need them.
In June 2022, we celebrated 50 years in business and that fall we launched our plumbing division to continue growing our business and better serve our valued customers and their homes needs. We operate a team of plumbers with years of experience to provide a variety of services.
Our commitment to excellence is why we are authorized contractors and distributors for Spire and Ameren and are also factory trained to install heating and cooling products like Bryant HVAC equipment. Company Description Jack Mackey founded Superior Heating & Cooling in Normandy, MO in 1972.
His vision was simple: gather a team of top-notch HVAC technicians that could offer unmatched residential HVAC services. For decades, the company consistently delivered quality services to local homeowners, always placing quality work and customer service before short-term profits.
In November 2008, it was time for a move to Bridgeton, Missouri. With more space to better serve the area. Since then, we have opened a location in Lake St. Louis, MO and operate a fleet of specialized trucks that help our NATE-certified technicians deliver the services homeowners need, when they need them.
In June 2022, we celebrated 50 years in business and that fall we launched our plumbing division to continue growing our business and better serve our valued customers and their homes needs. We operate a team of plumbers with years of experience to provide a variety of services. xsgimln
Our commitment to excellence is why we are authorized contractors and distributors for Spire and Ameren and are also factory trained to install heating and cooling products like Bryant HVAC equipment.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Job Description
We are a family-owned, fast-growing residential HVAC and plumbing company committed to delivering 5-star service to our customers. Our team takes pride in professionalism, reliability, and creating a positive experience from the first phone call to job completion. We are looking for a friendly, organized, and driven Customer Service Representative (CSR) to be the voice of our company and the first point of contact for our customers.
As a CSR, you will handle inbound and outbound calls, schedule service appointments, support technicians, prepare & support jobs in regards to booking, paperwork, permits, etc. and ensure every customer receives prompt and professional communication. This role is critical to maintaining smooth daily operations and delivering an exceptional customer experience.
Responsibilities:
• Answer incoming customer calls in a professional and friendly manner • Schedule and confirm HVAC and plumbing service appointments via phone calls, emails, texts, and/or chat and webform requests • Make outbound calls for appointment reminders, follow-ups, and maintenance agreements • Coordinate with technicians to ensure efficient scheduling • Resolve customer concerns and escalate when necessary • Enter and update customer information and equipment accurately in Service Titan (CRM) • Maintain a positive, team-oriented attitude
Qualifications:
• 1+ year of customer service or call center experience preferred • Experience in HVAC and/or plumbing is a plus • Strong communication and multitasking skills • Comfortable handling high call volume • Organized with strong attention to detail • Proficient with computers and CRM systems • Positive attitude and strong work ethic
What We Offer:
• Competitive hourly pay • 100% employer paid health insurance (with options to add dental/vision) • 401(k) + company match • Paid time off • Growth opportunities within the company • Supportive, team-focused work environment
Our ideal candidate is personable & patient, calm under pressure, organized & efficient, motivated by helping customers, and a strong team player.
Company Description Jack Mackey founded Superior Heating & Cooling in Normandy, MO in 1972.
His vision was simple: gather a team of top-notch HVAC technicians that could offer unmatched residential HVAC services. For decades, the company consistently delivered quality services to local homeowners, always placing quality work and customer service before short-term profits.
In November 2008, it was time for a move to Bridgeton, Missouri. With more space to better serve the area. Since then, we have opened a location in Lake St. Louis, MO and operate a fleet of specialized trucks that help our NATE-certified technicians deliver the services homeowners need, when they need them.
In June 2022, we celebrated 50 years in business and that fall we launched our plumbing division to continue growing our business and better serve our valued customers and their homes needs. We operate a team of plumbers with years of experience to provide a variety of services.
Our commitment to excellence is why we are authorized contractors and distributors for Spire and Ameren and are also factory trained to install heating and cooling products like Bryant HVAC equipment. Company Description Jack Mackey founded Superior Heating & Cooling in Normandy, MO in 1972.
His vision was simple: gather a team of top-notch HVAC technicians that could offer unmatched residential HVAC services. For decades, the company consistently delivered quality services to local homeowners, always placing quality work and customer service before short-term profits.
In November 2008, it was time for a move to Bridgeton, Missouri. With more space to better serve the area. Since then, we have opened a location in Lake St. Louis, MO and operate a fleet of specialized trucks that help our NATE-certified technicians deliver the services homeowners need, when they need them.
In June 2022, we celebrated 50 years in business and that fall we launched our plumbing division to continue growing our business and better serve our valued customers and their homes needs. We operate a team of plumbers with years of experience to provide a variety of services. xsgimln
Our commitment to excellence is why we are authorized contractors and distributors for Spire and Ameren and are also factory trained to install heating and cooling products like Bryant HVAC equipment.