Customer Happiness Expert
Redbarn Pet Products LLC, Great Bend, KS, United States
About Us: Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada.
Want to apply Read all the information about this position below, then hit the apply button.
Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews.
As a family-owned business for over 25 years, Redbarn’s culture is rooted in the belief that they are more than just a team—they are a family.
Compensation & Benefits: Competitive pay, based on experience Attendance bonus Medical, Dental, and Vision Insurance 401(k) with company match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Long Term Disability Paid Holidays, Paid SIck and Paid Vacation Life and AD&D Insurance Employee Discounts on pet food Applicants must be currently authorized to work in the United States on a full-time basis.
We are seeking a detail-oriented and highly organized Customer Happiness Expert and part of the Customer Service team, this position is based in our warehouse and plays a key role in ensuring both pets and their parents have a happy, positive experience.
This unique role is hands-on, highly collaborative, and centered around one simple goal: making sure every pet and pet parent feels happy, heard, and cared for while enjoying a seamless experience with our brand.
Respond to Customer Service inquiries related to expedited shipping and order cancelations, updates, and changes and ownership of replacement orders for High-Risk customers.
Assist the Shipping team with updating orders with needed information.
Oversee the customer return process, ensuring timely and accurate refunds and accurate account updates.
Responding to internal customer shipping requests from the Sales Team, Social Team, Marketing Team, and other Cross Functional Teams as needed.
Participate in Customer Happiness Initiatives including Surprise & Delight, Follow-up Friday and Customer Loyalty.
Monitor, engage, and respond to customer feedback and inquiries across all channels, including brand websites, Amazon, Walmart, social media, email, SMS, and other CX platforms.
Collaborate with the team, attend training, and stay up to date on products, policies, and company happenings.
Eager to grow with the role, taking on new responsibilities that help create even better experience for pets and their parents.
Requirements: Requirements: Customer Service Experience Strong written and verbal communication skills Comfortable with computers and CX platforms Ability to manage multiple tasks in a fast-paced environment Reliable attendance and schedule adherence Passion for pets and helping others Flexibility, willingness, and a desire to grow with the role Preferred: Warehouse experience E-commerce or Retail Customer Service Experience Familiarity with tools like Shopify,Extensiv, Teams, and Re:amaze Computer Skills To perform this job successfully, an individual should have basic computer skills, knowledge of Internet software and SCANFORCE Order processing systems.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Redbarn® Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Redbarn® Pet Products, complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. xsgimln
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at (562) 495-7315.
View all job openings at Redbarn by clicking link or copy and paste URL to browser.
Want to apply Read all the information about this position below, then hit the apply button.
Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews.
As a family-owned business for over 25 years, Redbarn’s culture is rooted in the belief that they are more than just a team—they are a family.
Compensation & Benefits: Competitive pay, based on experience Attendance bonus Medical, Dental, and Vision Insurance 401(k) with company match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Long Term Disability Paid Holidays, Paid SIck and Paid Vacation Life and AD&D Insurance Employee Discounts on pet food Applicants must be currently authorized to work in the United States on a full-time basis.
We are seeking a detail-oriented and highly organized Customer Happiness Expert and part of the Customer Service team, this position is based in our warehouse and plays a key role in ensuring both pets and their parents have a happy, positive experience.
This unique role is hands-on, highly collaborative, and centered around one simple goal: making sure every pet and pet parent feels happy, heard, and cared for while enjoying a seamless experience with our brand.
Respond to Customer Service inquiries related to expedited shipping and order cancelations, updates, and changes and ownership of replacement orders for High-Risk customers.
Assist the Shipping team with updating orders with needed information.
Oversee the customer return process, ensuring timely and accurate refunds and accurate account updates.
Responding to internal customer shipping requests from the Sales Team, Social Team, Marketing Team, and other Cross Functional Teams as needed.
Participate in Customer Happiness Initiatives including Surprise & Delight, Follow-up Friday and Customer Loyalty.
Monitor, engage, and respond to customer feedback and inquiries across all channels, including brand websites, Amazon, Walmart, social media, email, SMS, and other CX platforms.
Collaborate with the team, attend training, and stay up to date on products, policies, and company happenings.
Eager to grow with the role, taking on new responsibilities that help create even better experience for pets and their parents.
Requirements: Requirements: Customer Service Experience Strong written and verbal communication skills Comfortable with computers and CX platforms Ability to manage multiple tasks in a fast-paced environment Reliable attendance and schedule adherence Passion for pets and helping others Flexibility, willingness, and a desire to grow with the role Preferred: Warehouse experience E-commerce or Retail Customer Service Experience Familiarity with tools like Shopify,Extensiv, Teams, and Re:amaze Computer Skills To perform this job successfully, an individual should have basic computer skills, knowledge of Internet software and SCANFORCE Order processing systems.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Redbarn® Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Redbarn® Pet Products, complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. xsgimln
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, please contact Human Resources at (562) 495-7315.
View all job openings at Redbarn by clicking link or copy and paste URL to browser.