Customer Service Representative - Sales Support
Brady Plus, Grand Prairie, TX, United States
Customer Service Representative
We are in search of a Customer Service Representative to join our growing team. This role will demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication. Provide exceptional service to internal and external customers by addressing inquiries and resolving concerns. Responsibilities Include: Serve customers and sales staff by providing product/service information, and by resolving product/service issues Maintain customer accounts Resolve conflicts by clarifying customer's needs, determine what caused the problem and what the solution needs to be, and explaining the resolution to the client Work autonomously to build relationships with assigned customers and reps Keep work area clean and organized Be able to be flexible for support for other departments Positive attitude and friendly demeanor in correspondence with customers Maintain confidentiality of company/customer proprietary information The Ideal Candidate Will Have: 2 years in customer service and distribution/manufacturing Proficiency in written and verbal communication Phone etiquette Listening Conflict resolution Documentation knowledge High school diploma or GED Familiarity with Microsoft Office programs Experience in order entry, tracking, and follow-up Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
We are in search of a Customer Service Representative to join our growing team. This role will demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication. Provide exceptional service to internal and external customers by addressing inquiries and resolving concerns. Responsibilities Include: Serve customers and sales staff by providing product/service information, and by resolving product/service issues Maintain customer accounts Resolve conflicts by clarifying customer's needs, determine what caused the problem and what the solution needs to be, and explaining the resolution to the client Work autonomously to build relationships with assigned customers and reps Keep work area clean and organized Be able to be flexible for support for other departments Positive attitude and friendly demeanor in correspondence with customers Maintain confidentiality of company/customer proprietary information The Ideal Candidate Will Have: 2 years in customer service and distribution/manufacturing Proficiency in written and verbal communication Phone etiquette Listening Conflict resolution Documentation knowledge High school diploma or GED Familiarity with Microsoft Office programs Experience in order entry, tracking, and follow-up Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.