Collections Specialist
HMI Glass, Louisville, KY, United States
Collections Specialist
Performs a variety of accounting tasks related to collections. Essential Duties And Responsibilities
Place collection calls to assigned customers with past due accounts Email follow ups to past due customers Handle customer account questions by reviewing billing and payment transactions, helping to research discrepancies and working with sales as needed to resolve customer issues Provide weekly feedback to leadership on problem accounts and cash projections Coordinate with outside sales to resolve customer collection issues Take incoming calls from customers and sales Contact customers with declined/returned payments All other duties as assigned Required Skills & Abilities
Strong phone skills Strong attention to detail and organizational skills Excellent verbal and written communication skills Excellent customer service Negotiation skills Proficient in Microsoft Office and related software, advanced Excel skills Ability to operate office equipment Ability to work independently in a fast-paced environment Ability to manage multiple tasks and think strategically Physical Demands: Mostly sitting with some standing and walking. Work Environment: Office setting with controlled heating and cooling. Required Education: High School Diploma or equivalent required. Two Years College
Accounting Courses preferred. Required Experience: 3-5 years of experience in collections. Computer skills
Sage 500 (Mas500) and manufacturing company experience a plus.
Performs a variety of accounting tasks related to collections. Essential Duties And Responsibilities
Place collection calls to assigned customers with past due accounts Email follow ups to past due customers Handle customer account questions by reviewing billing and payment transactions, helping to research discrepancies and working with sales as needed to resolve customer issues Provide weekly feedback to leadership on problem accounts and cash projections Coordinate with outside sales to resolve customer collection issues Take incoming calls from customers and sales Contact customers with declined/returned payments All other duties as assigned Required Skills & Abilities
Strong phone skills Strong attention to detail and organizational skills Excellent verbal and written communication skills Excellent customer service Negotiation skills Proficient in Microsoft Office and related software, advanced Excel skills Ability to operate office equipment Ability to work independently in a fast-paced environment Ability to manage multiple tasks and think strategically Physical Demands: Mostly sitting with some standing and walking. Work Environment: Office setting with controlled heating and cooling. Required Education: High School Diploma or equivalent required. Two Years College
Accounting Courses preferred. Required Experience: 3-5 years of experience in collections. Computer skills
Sage 500 (Mas500) and manufacturing company experience a plus.