Customer Service Representative
Kelly, Sierra Vista, AZ, United States
Customer Service Representative
Ready, set, go! Put your customer service and problem-solving skills to work with the Arizona Department of Economic Security (AZDES), DBME Division. We're hiring a Customer Service Representative to support public assistance programs in Sierra Vista, AZ. Why you should apply to be a Customer Service Representative: Employer: Arizona Department of Economic Security (AZDES)
DBME Location: 2981 E. Tacoma Street, Sierra Vista, AZ 85635 Pay Rate: $16.00/hour Work Environment: Government public service office What's a typical day as a Customer Service Representative? You will: Assist residents with questions about SNAP, Medicaid (AHCCCS), and cash assistance programs. Process applications, eligibility updates, and case documentation. Maintain accurate records of customer interactions and service requests. Investigate and resolve service or eligibility-related issues. Enter and update information in government case management systems. Refer complex cases to appropriate departments when needed. Perform basic transaction support and reconciliation when applicable. Communicate case status updates clearly and professionally to customers. This job might be an outstanding fit if you have: Strong customer service or call center experience. Ability to communicate clearly and professionally in sensitive situations. Basic data entry and computer system skills. Experience working with high-volume inquiries or case-based work. Attention to detail and ability to follow structured procedures. Work Environment & Expectations: High-volume government office supporting public assistance programs. Frequent interaction with individuals in need of social services support. Structured workflows with compliance and policy-based decision making. Combination of phone, in-person, and computer-based case handling. Why you'll love working with AZDES: Make a direct impact by helping Arizona residents access essential services. Gain experience in government programs, eligibility systems, and public service. Stable weekday work environment with structured responsibilities. Opportunity to build long-term administrative and case management skills. What happens next: Once you apply, a recruiter will review your qualifications and contact you if your experience aligns with this opportunity. Even if this role isn't the perfect fit, joining the talent network keeps you connected to future State of Arizona positions. Helping you discover what's next in your career is what we're all aboutso let's get to work. Apply to be a Customer Service Representative today!
Ready, set, go! Put your customer service and problem-solving skills to work with the Arizona Department of Economic Security (AZDES), DBME Division. We're hiring a Customer Service Representative to support public assistance programs in Sierra Vista, AZ. Why you should apply to be a Customer Service Representative: Employer: Arizona Department of Economic Security (AZDES)
DBME Location: 2981 E. Tacoma Street, Sierra Vista, AZ 85635 Pay Rate: $16.00/hour Work Environment: Government public service office What's a typical day as a Customer Service Representative? You will: Assist residents with questions about SNAP, Medicaid (AHCCCS), and cash assistance programs. Process applications, eligibility updates, and case documentation. Maintain accurate records of customer interactions and service requests. Investigate and resolve service or eligibility-related issues. Enter and update information in government case management systems. Refer complex cases to appropriate departments when needed. Perform basic transaction support and reconciliation when applicable. Communicate case status updates clearly and professionally to customers. This job might be an outstanding fit if you have: Strong customer service or call center experience. Ability to communicate clearly and professionally in sensitive situations. Basic data entry and computer system skills. Experience working with high-volume inquiries or case-based work. Attention to detail and ability to follow structured procedures. Work Environment & Expectations: High-volume government office supporting public assistance programs. Frequent interaction with individuals in need of social services support. Structured workflows with compliance and policy-based decision making. Combination of phone, in-person, and computer-based case handling. Why you'll love working with AZDES: Make a direct impact by helping Arizona residents access essential services. Gain experience in government programs, eligibility systems, and public service. Stable weekday work environment with structured responsibilities. Opportunity to build long-term administrative and case management skills. What happens next: Once you apply, a recruiter will review your qualifications and contact you if your experience aligns with this opportunity. Even if this role isn't the perfect fit, joining the talent network keeps you connected to future State of Arizona positions. Helping you discover what's next in your career is what we're all aboutso let's get to work. Apply to be a Customer Service Representative today!