Seasonal Aquatheater Lead Attendant, New York Aquarium
Wildlife Conservation Society, New York, NY, United States
Aquatheater Lead Attendant
The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards. Key responsibilities include: Leading guest seating operations at the Aquatheater, providing guidance and oversight to Seasonal Attendants on usher team tasks and procedures. Ensuring a friendly, safe, and efficient experience for all Aquatheater guests during arrival and departure, addressing minor conflicts in the moment and escalating to management as needed. Collaborating with key members of the Animal, Education, Security, and Visitor Services teams to learn and implement best practices for managing guest seating and enhancing the audience experience. Creating a memorable and positive experience for visitors by maintaining a strong knowledge of exhibits and amenities, while consistently demonstrating professional customer service. Contributing to B&G tasks, including cleaning and litter removal (e.g., windows, garbage areas, and restrooms), crowd control, and event setup and breakdown. Managing VIP and special request seating in reserved areas and providing assistance to guests with disabilities.
The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards. Key responsibilities include: Leading guest seating operations at the Aquatheater, providing guidance and oversight to Seasonal Attendants on usher team tasks and procedures. Ensuring a friendly, safe, and efficient experience for all Aquatheater guests during arrival and departure, addressing minor conflicts in the moment and escalating to management as needed. Collaborating with key members of the Animal, Education, Security, and Visitor Services teams to learn and implement best practices for managing guest seating and enhancing the audience experience. Creating a memorable and positive experience for visitors by maintaining a strong knowledge of exhibits and amenities, while consistently demonstrating professional customer service. Contributing to B&G tasks, including cleaning and litter removal (e.g., windows, garbage areas, and restrooms), crowd control, and event setup and breakdown. Managing VIP and special request seating in reserved areas and providing assistance to guests with disabilities.