Call Center Representative
Radiant System, Quincy, MA, United States
Job Description
We are seeking a Call Center Representative to provide high-quality customer support through phone, email, chat, and web-based channels. The role involves handling fare-related inquiries, resolving customer issues, and managing escalations with professionalism and efficiency. Candidates should have experience in a high-volume call center environment, strong problem-solving skills, and the ability to work with CRM tools. Knowledge of public transit systems is preferred. Bilingual candidates (English/Spanish) are highly desired.
Job Title Call Center Representative
Location Quincy, MA (Hybrid)
Duration 6 Months
Key Skills
Call Center / Customer Service Experience
Strong Communication & Conflict Resolution Skills
CRM Tools (IRIS/HEAT or similar)
Attention to Detail & Multitasking
Bilingual (Preferred)
Requirements
High School Diploma or GED
3+ years of customer service experience in a high-call-volume environment
Basic proficiency in MS Office or database applications
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We are seeking a Call Center Representative to provide high-quality customer support through phone, email, chat, and web-based channels. The role involves handling fare-related inquiries, resolving customer issues, and managing escalations with professionalism and efficiency. Candidates should have experience in a high-volume call center environment, strong problem-solving skills, and the ability to work with CRM tools. Knowledge of public transit systems is preferred. Bilingual candidates (English/Spanish) are highly desired.
Job Title Call Center Representative
Location Quincy, MA (Hybrid)
Duration 6 Months
Key Skills
Call Center / Customer Service Experience
Strong Communication & Conflict Resolution Skills
CRM Tools (IRIS/HEAT or similar)
Attention to Detail & Multitasking
Bilingual (Preferred)
Requirements
High School Diploma or GED
3+ years of customer service experience in a high-call-volume environment
Basic proficiency in MS Office or database applications
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