Community Outreach Specialist
Tri-State Better Business Bureau, Evansville, IN, United States
The primary responsibility of this position is to maintain and monitor communications on behalf of the Tri-State Better Business Bureau & assist with bureau outreach efforts.
BBB Social Media, Newsletter/Eblasts, Articles & Press Releases
Create content for social media
Manage all social media platforms (Facebook, Instagram, LinkedIn, and X/Twitter) – create and schedule content (at least 4 days per week), respond to comments, messages, engage with other BBB accredited businesses online
Responsible for the content and preparation of the monthly Accredited Business newsletter. Content must be approved by the Director of Bureau Affairs and the President and CEO.
Create and distribute press releases, consumer alerts, monthly articles, ads and other requested pieces in efforts to further community knowledge of the BBB, its services and events.
Public facing communications
Produce scripts, assist with production and request airtime for PSAs/space for outdoor advertising and look for other opportunities for creative communications (YouTube Videos, podcasts, etc.)
Continually look to promote and further BBB programs and expand/work with BBB Community Partners.
Maintain local media contacts, eblast audience lists and promote BBB events on community calendars
Assist in updating BBB materials, brochures and other BBB resources
Responsible for maintaining our Google Grant/Google Ads
Additional Duties
Help prepare ads for Accredited Businesses or graphics for bureau as requested
Help with presentations to groups and assist with BBB Consumer Protection Task Force
Help with Community Outreach and assist with the development of new programs, fundraising and events.
Monitor media and news activity
Assist with system updates, data entry, answering phone calls from consumers and businesses, assist consumers who come into BBB office, or other office duties.
Qualifications
Bachelor’s Degree preferred. Equivalent training or work experience considered.
Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
Commitment to providing outstanding customer service
Excellent communication skills with a high level of attention to detail.
High level of interpersonal skills and ability to handle sensitive information and documents with confidentiality
Proficient with MS Office and capable of internet research
Experience with Adobe Cloud, Photoshop, or Canva a plus.
Social Media experience required.
Must be able to organize and prioritize work in a fast-paced team environment and be flexible to take on additional tasks and responsibilities as needed.
#J-18808-Ljbffr
BBB Social Media, Newsletter/Eblasts, Articles & Press Releases
Create content for social media
Manage all social media platforms (Facebook, Instagram, LinkedIn, and X/Twitter) – create and schedule content (at least 4 days per week), respond to comments, messages, engage with other BBB accredited businesses online
Responsible for the content and preparation of the monthly Accredited Business newsletter. Content must be approved by the Director of Bureau Affairs and the President and CEO.
Create and distribute press releases, consumer alerts, monthly articles, ads and other requested pieces in efforts to further community knowledge of the BBB, its services and events.
Public facing communications
Produce scripts, assist with production and request airtime for PSAs/space for outdoor advertising and look for other opportunities for creative communications (YouTube Videos, podcasts, etc.)
Continually look to promote and further BBB programs and expand/work with BBB Community Partners.
Maintain local media contacts, eblast audience lists and promote BBB events on community calendars
Assist in updating BBB materials, brochures and other BBB resources
Responsible for maintaining our Google Grant/Google Ads
Additional Duties
Help prepare ads for Accredited Businesses or graphics for bureau as requested
Help with presentations to groups and assist with BBB Consumer Protection Task Force
Help with Community Outreach and assist with the development of new programs, fundraising and events.
Monitor media and news activity
Assist with system updates, data entry, answering phone calls from consumers and businesses, assist consumers who come into BBB office, or other office duties.
Qualifications
Bachelor’s Degree preferred. Equivalent training or work experience considered.
Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
Commitment to providing outstanding customer service
Excellent communication skills with a high level of attention to detail.
High level of interpersonal skills and ability to handle sensitive information and documents with confidentiality
Proficient with MS Office and capable of internet research
Experience with Adobe Cloud, Photoshop, or Canva a plus.
Social Media experience required.
Must be able to organize and prioritize work in a fast-paced team environment and be flexible to take on additional tasks and responsibilities as needed.
#J-18808-Ljbffr