Customer Service Representative
Inceed, Irving, TX, United States
Position:
Customer Service Representative
Compensation:
$18 - $19 /hour, depending on experience
Location:
Irving, Texas
Inceed has partnered with a great company to help find a skilled
Customer Service Representative
to join their team!
Join an exciting opportunity to work in a dynamic environment in Irving, Texas. As a Customer Service Representative, you will be the first point of contact for customers, handling inbound mortgage servicing calls. This role is perfect for someone with call center experience looking to expand their skills in the mortgage industry. The role is open due to company expansion, and you will be part of a supportive team that values customer satisfaction.
Key Responsibilities & Duties:
Handle inbound mortgage servicing calls professionally
Provide accurate information and resolve customer inquiries
Maintain detailed records of customer interactions
Collaborate with team members to improve customer service
Ensure compliance with company policies and procedures
Identify and escalation issue to appropriate departments
Meet or exceed daily call handling targets
Participate in training sessions to enhance service skills
Required Qualifications & Experience:
Previous call center experience
Strong communication and interpersonal skills
Ability to handle high volume of calls efficiently
Detail-oriented with strong problem-solving skills
Proficient in using computer systems and databases
Nice to Have Skills & Experience:
Experience in the mortgage industry
Familiarity with mortgage servicing processes
Ability to work in a fast-paced environment
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurancePaid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the
Customer Service Representative
opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Customer Service Representative
Compensation:
$18 - $19 /hour, depending on experience
Location:
Irving, Texas
Inceed has partnered with a great company to help find a skilled
Customer Service Representative
to join their team!
Join an exciting opportunity to work in a dynamic environment in Irving, Texas. As a Customer Service Representative, you will be the first point of contact for customers, handling inbound mortgage servicing calls. This role is perfect for someone with call center experience looking to expand their skills in the mortgage industry. The role is open due to company expansion, and you will be part of a supportive team that values customer satisfaction.
Key Responsibilities & Duties:
Handle inbound mortgage servicing calls professionally
Provide accurate information and resolve customer inquiries
Maintain detailed records of customer interactions
Collaborate with team members to improve customer service
Ensure compliance with company policies and procedures
Identify and escalation issue to appropriate departments
Meet or exceed daily call handling targets
Participate in training sessions to enhance service skills
Required Qualifications & Experience:
Previous call center experience
Strong communication and interpersonal skills
Ability to handle high volume of calls efficiently
Detail-oriented with strong problem-solving skills
Proficient in using computer systems and databases
Nice to Have Skills & Experience:
Experience in the mortgage industry
Familiarity with mortgage servicing processes
Ability to work in a fast-paced environment
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurancePaid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the
Customer Service Representative
opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr