Manufacturing/Customer Service Representative
Ohio Vault Works, Valley View, OH, United States
Customer Service Representative – Cleveland, OH
Fives North American Combustion, Inc. is hiring a permanent, full‑time Customer Service Representative to join our team in Cleveland, OH. Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris), with over 100 years of experience in industrial combustion and thermal process engineering.
We are visionary, collaborative, and committed to creating sustainable solutions across a broad range of industries, from metallurgy to aerospace. At Fives, we all play a part in shaping the future of industrial excellence.
At Fives, we all have a part to play in achieving our common mission. Your role will be:
Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services.
Perform Restricted Party Screening for inquiries and orders.
Process domestic and export quotes and orders into the SAP‑based computer system.
Provide effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA’s, rescheduled notices, parts inquiries).
Research spare parts for customers.
Act as a Call Center team member.
Assist Domestic Sales offices, European entities, and distributors with quotes, orders, and inquiries.
If this is you, come join us! We are looking for a candidate with:
Minimum of 2 years of experience in a customer service‑related position.
Experience in manufacturing customer service preferred.
Proficiency in Microsoft Office applications (Outlook, Word, Excel).
Prior order entry and quote experience.
Prior export order and quote experience.
Basic export compliance knowledge.
Prior SAP experience is a plus.
Benefits:
Comprehensive benefits package covering the majority of health insurance premiums, plus company‑paid life insurance, short‑term disability (STD), and long‑term disability (LTD).
401(k): 6% match with immediate vesting.
12 paid holidays.
Parental leave.
Training and development.
Company social events.
Work/life balance.
Additional benefits and more.
#J-18808-Ljbffr
We are visionary, collaborative, and committed to creating sustainable solutions across a broad range of industries, from metallurgy to aerospace. At Fives, we all play a part in shaping the future of industrial excellence.
At Fives, we all have a part to play in achieving our common mission. Your role will be:
Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services.
Perform Restricted Party Screening for inquiries and orders.
Process domestic and export quotes and orders into the SAP‑based computer system.
Provide effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA’s, rescheduled notices, parts inquiries).
Research spare parts for customers.
Act as a Call Center team member.
Assist Domestic Sales offices, European entities, and distributors with quotes, orders, and inquiries.
If this is you, come join us! We are looking for a candidate with:
Minimum of 2 years of experience in a customer service‑related position.
Experience in manufacturing customer service preferred.
Proficiency in Microsoft Office applications (Outlook, Word, Excel).
Prior order entry and quote experience.
Prior export order and quote experience.
Basic export compliance knowledge.
Prior SAP experience is a plus.
Benefits:
Comprehensive benefits package covering the majority of health insurance premiums, plus company‑paid life insurance, short‑term disability (STD), and long‑term disability (LTD).
401(k): 6% match with immediate vesting.
12 paid holidays.
Parental leave.
Training and development.
Company social events.
Work/life balance.
Additional benefits and more.
#J-18808-Ljbffr