Customer Service Representative
Molly Maid, Cary, NC, United States
Customer service representative • Raleigh, NC
Caliber Collision is seeking a Customer Service Representative to perform all-purpose duties, including greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Responsibilities
Greet and provide customer service to internal and external customers. Monitor work volume and recommend load level requests. Coordinate Rental Car/Tow companies to provide one-stop service. Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes. Benefits
Benefits from day one: immediate eligibility for medical, dental and vision. Industry-comparable pay paid weekly and eligible for overtime. Paid vacation & holidays beginning accruing day 1. Career growth opportunities – we promote from within. A career for life – gain hands‑on experience within a production shop. Requirements
1+ years of experience within a customer‑facing environment. Skills and Knowledge
Effective verbal and written communication skills. Ability to navigate multiple software systems (e.g., Microsoft Office Suite). Work through competing priorities and adapt easily to a fast‑paced environment. Provide personable, friendly customer service to internal and external customers. Work in a collaborative environment. Caliber has grown beyond 1,700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across 41 states; Caliber Auto Glass for glass repair and replacement; Protech Automotive Services for mobile diagnostic scanning and calibration; powered by hands‑on experts and Caliber Fleet Services for all services. With the purpose of restoring the rhythm of your life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely and back to the rhythm of their lives every day. By joining Caliber, you can help us restore the rhythm of our customers' lives. We see the potential in every member of our team and look for opportunities to advance their careers. We believe in consistent career training on leadership skills and new technologies to give every teammate an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer. Caliber uses E‑Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.
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Greet and provide customer service to internal and external customers. Monitor work volume and recommend load level requests. Coordinate Rental Car/Tow companies to provide one-stop service. Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes. Benefits
Benefits from day one: immediate eligibility for medical, dental and vision. Industry-comparable pay paid weekly and eligible for overtime. Paid vacation & holidays beginning accruing day 1. Career growth opportunities – we promote from within. A career for life – gain hands‑on experience within a production shop. Requirements
1+ years of experience within a customer‑facing environment. Skills and Knowledge
Effective verbal and written communication skills. Ability to navigate multiple software systems (e.g., Microsoft Office Suite). Work through competing priorities and adapt easily to a fast‑paced environment. Provide personable, friendly customer service to internal and external customers. Work in a collaborative environment. Caliber has grown beyond 1,700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across 41 states; Caliber Auto Glass for glass repair and replacement; Protech Automotive Services for mobile diagnostic scanning and calibration; powered by hands‑on experts and Caliber Fleet Services for all services. With the purpose of restoring the rhythm of your life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely and back to the rhythm of their lives every day. By joining Caliber, you can help us restore the rhythm of our customers' lives. We see the potential in every member of our team and look for opportunities to advance their careers. We believe in consistent career training on leadership skills and new technologies to give every teammate an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer. Caliber uses E‑Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.
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