Customer Service Representative
Interview Hunters, New York, NY, United States
As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy.
Job Responsibilities
Interact with customers over voice and written channels
Respond to queries related to products, services, processes, and policies
Handle and resolve complaints in accordance with established policies and procedures
Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy
Assist customers with placing orders and navigating our ecommerce site
Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
Liaise with distribution centers to research disruption to order fulfillment or return process
Liaise with retail stores to resolve customer concerns related to store experience
Perform additional duties necessary due to evolving business needs
Complete other related duties assigned by direct supervisor
Qualifications
1‑3 years of customer service experience, call center environment preferred
Knowledge of retail or ecommerce preferred
Excellent interpersonal skills with the ability to build and foster strong cross‑functional relationships, internally and externally
Pleasant telephone manners and calm disposition
Analytical, problem‑solving, and probing mindset to identify root cause and improvement opportunities
Familiarity with case management systems a plus
Minimum typing of 35‑40 WPM
General knowledge of Microsoft Office products
Ability to quickly learn new software and use multiple systems & platforms
Adaptability to changing demands of the work environment
Positive attitude and openness to constructive criticism and continuous improvement in performance job functions
Excellent listening, written and oral communication skills
Regular, dependable attendance and punctuality
Hourly Salary: $17.50 - $18.00
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity, expression or because of any other status or condition protected by applicable federal, state or local law.
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Job Responsibilities
Interact with customers over voice and written channels
Respond to queries related to products, services, processes, and policies
Handle and resolve complaints in accordance with established policies and procedures
Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy
Assist customers with placing orders and navigating our ecommerce site
Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
Liaise with distribution centers to research disruption to order fulfillment or return process
Liaise with retail stores to resolve customer concerns related to store experience
Perform additional duties necessary due to evolving business needs
Complete other related duties assigned by direct supervisor
Qualifications
1‑3 years of customer service experience, call center environment preferred
Knowledge of retail or ecommerce preferred
Excellent interpersonal skills with the ability to build and foster strong cross‑functional relationships, internally and externally
Pleasant telephone manners and calm disposition
Analytical, problem‑solving, and probing mindset to identify root cause and improvement opportunities
Familiarity with case management systems a plus
Minimum typing of 35‑40 WPM
General knowledge of Microsoft Office products
Ability to quickly learn new software and use multiple systems & platforms
Adaptability to changing demands of the work environment
Positive attitude and openness to constructive criticism and continuous improvement in performance job functions
Excellent listening, written and oral communication skills
Regular, dependable attendance and punctuality
Hourly Salary: $17.50 - $18.00
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity, expression or because of any other status or condition protected by applicable federal, state or local law.
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