Danish Speaking Customer Service For Booking.com - Work In Greece
Mercier Consultancy MD, Poland, NY, United States
Mercier Consultancy MD is thrilled to present an exceptional opportunity for Danish Speaking Customer Service Representatives for Booking.com, with the opportunity to work in the beautiful surroundings of Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality, offering valuable support to customers as they navigate their booking experiences. As a representative, you will assist customers in Danish, addressing their inquiries and ensuring a seamless booking process.
Key Responsibilities
Manage customer inquiries regarding bookings, cancellations, and modifications via phone, email, and chat in Danish
Provide accurate and timely information about available accommodations, rates, and Booking.com policies
Assist customers with troubleshooting issues related to their reservations and offer effective solutions
Resolve customer complaints and inquiries efficiently, maintaining high satisfaction levels throughout
Document all customer interactions in the CRM system for trackability and future reference
Collaborate with other departments to enhance customer service and streamline booking processes
Stay informed about new features, promotions, and updates on the Booking.com platform to offer the best assistance
Requirements
Fluency in Danish (both written and spoken) is essential; knowledge of English is a plus
Prior experience in customer service, preferably within the travel or hospitality sector
Strong communication skills and ability to engage with customers positively and professionally
Excellent problem-solving skills and the ability to handle inquiries effectively
Strong organizational abilities and capacity to manage multiple tasks in a fast-paced environment
Familiarity with customer service software and booking platforms is desirable
Willingness to work flexible hours, including weekends and holidays as necessary
Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr
Key Responsibilities
Manage customer inquiries regarding bookings, cancellations, and modifications via phone, email, and chat in Danish
Provide accurate and timely information about available accommodations, rates, and Booking.com policies
Assist customers with troubleshooting issues related to their reservations and offer effective solutions
Resolve customer complaints and inquiries efficiently, maintaining high satisfaction levels throughout
Document all customer interactions in the CRM system for trackability and future reference
Collaborate with other departments to enhance customer service and streamline booking processes
Stay informed about new features, promotions, and updates on the Booking.com platform to offer the best assistance
Requirements
Fluency in Danish (both written and spoken) is essential; knowledge of English is a plus
Prior experience in customer service, preferably within the travel or hospitality sector
Strong communication skills and ability to engage with customers positively and professionally
Excellent problem-solving skills and the ability to handle inquiries effectively
Strong organizational abilities and capacity to manage multiple tasks in a fast-paced environment
Familiarity with customer service software and booking platforms is desirable
Willingness to work flexible hours, including weekends and holidays as necessary
Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr