Strategic Support Representative - Full Time
AAA Cooper Transportation, Inc., Dothan, AL, United States
AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
Essential Duties and Responsibilities
Respond professionally to customer inquiries via phone and email timely. Investigate non-serviced pickup requests and delayed delivery shipments. Pro-actively review account information for possible non-compliance and resolution, collaborate with Service Center personnel and other team members. Understand operating and data transmission requirements of the assigned account. Track and follow up on delayed or disrupted services. Application of ANSI codes to meet customer requirements. Prepare for and attend required customer meetings. Maintain detailed and accurate customer records in company systems. Identify opportunities to improve customer experience and system tools. Pay Range
- General Benefits
Health, Dental and Vision Insurance Company Health Savings Account Contributions 401k with company match Company paid life insurance Long Term Disability Dependent Life Insurance Accidental Death & Dismemberment Insurance Wellness programs Paid Holidays Paid vacation Weekly direct payroll deposits Tuition Reimbursement Program Employee Assistance Program Job Requirements
High school diploma or equivalent required Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Proficiency with computers, and basic office software Problem-solving skills and a customer-focused mindset Ability to remain calm and professional under pressure Attention to detail Time management and organization Team collaboration. Professional representation Confidentiallity Category:
Service Center Administration
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Respond professionally to customer inquiries via phone and email timely. Investigate non-serviced pickup requests and delayed delivery shipments. Pro-actively review account information for possible non-compliance and resolution, collaborate with Service Center personnel and other team members. Understand operating and data transmission requirements of the assigned account. Track and follow up on delayed or disrupted services. Application of ANSI codes to meet customer requirements. Prepare for and attend required customer meetings. Maintain detailed and accurate customer records in company systems. Identify opportunities to improve customer experience and system tools. Pay Range
- General Benefits
Health, Dental and Vision Insurance Company Health Savings Account Contributions 401k with company match Company paid life insurance Long Term Disability Dependent Life Insurance Accidental Death & Dismemberment Insurance Wellness programs Paid Holidays Paid vacation Weekly direct payroll deposits Tuition Reimbursement Program Employee Assistance Program Job Requirements
High school diploma or equivalent required Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Proficiency with computers, and basic office software Problem-solving skills and a customer-focused mindset Ability to remain calm and professional under pressure Attention to detail Time management and organization Team collaboration. Professional representation Confidentiallity Category:
Service Center Administration
#J-18808-Ljbffr