Customer Service Representative
TEKsystems, San Antonio, TX, United States
Customer Service Representative (Viewer Experience Advocate)
Fully in-office training for first 90 days. Hybrid schedule to follow. Pay Rate: $17.75/hr. Schedule: Monday - Friday 12pm - 9pm. Contract to Hire.
Description We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and embrace new challenges.
Key Responsibilities
Understand network functionality and familiarity with common streaming devices to provide unparalleled support to viewers.
Act as first point of contact for resolving technical queries and ensuring a seamless streaming experience.
Support multiple products, using multiple systems, and servicing multiple regions.
Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
Make streaming product recommendations on each viewer interaction.
Perform other duties as assigned.
Skills Customer service, Call center, tier 1, help desk support, Help desk.
Additional Skills & Qualifications
A high school diploma or GED and at least one year of experience in customer service.
Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
Strong written and verbal communication skills.
Excellent typing, phone, and computer navigation skills.
High standards of written communication, including proper punctuation, grammar, and spelling.
Good comprehension and documentation skills.
The ability to navigate the Internet, email, and Instant Messenger tools.
Familiarity with digital streaming services and devices.
A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
Effective and professional communication skills.
Robust time management skills to ensure productivity aligns with department standards.
A sense of accountability, taking ownership of issues from start to finish.
Willingness to work 365 days a year (including holidays) with 24-hour support availability.
Dependable access to transportation.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of San Antonio, TX 78229.
Workplace Type This is a fully onsite position in San Antonio, TX 78229.
Application Deadline This position is anticipated to close on Apr 10, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company that partners in transformation, helping clients activate ideas and solutions worldwide. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500. TEKsystems and TEKsystems Global Services are Allegis Group companies.
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Description We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and embrace new challenges.
Key Responsibilities
Understand network functionality and familiarity with common streaming devices to provide unparalleled support to viewers.
Act as first point of contact for resolving technical queries and ensuring a seamless streaming experience.
Support multiple products, using multiple systems, and servicing multiple regions.
Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
Make streaming product recommendations on each viewer interaction.
Perform other duties as assigned.
Skills Customer service, Call center, tier 1, help desk support, Help desk.
Additional Skills & Qualifications
A high school diploma or GED and at least one year of experience in customer service.
Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
Strong written and verbal communication skills.
Excellent typing, phone, and computer navigation skills.
High standards of written communication, including proper punctuation, grammar, and spelling.
Good comprehension and documentation skills.
The ability to navigate the Internet, email, and Instant Messenger tools.
Familiarity with digital streaming services and devices.
A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
Effective and professional communication skills.
Robust time management skills to ensure productivity aligns with department standards.
A sense of accountability, taking ownership of issues from start to finish.
Willingness to work 365 days a year (including holidays) with 24-hour support availability.
Dependable access to transportation.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of San Antonio, TX 78229.
Workplace Type This is a fully onsite position in San Antonio, TX 78229.
Application Deadline This position is anticipated to close on Apr 10, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company that partners in transformation, helping clients activate ideas and solutions worldwide. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500. TEKsystems and TEKsystems Global Services are Allegis Group companies.
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